Fare rules: Flex

Plans change. With Flex, so can your ticket.

Ticket includes:

  •   1 underseat bag (30x20x38 cm)*
     1 overhead cabin bag (55×23×40cm)*
     2 checked bags (23 kg each)
     Seat reservation
     Fast Track (selected airports)
     Priority Boarding (selected airports)

*Your underseat bag + overhead cabin bag have a combined weight limit of 15 kg.

Optional add-ons: Food and drinks (most flights).

Name change: Free
Rebooking domestic flights:
Rebooking international flights: Free*
Refundable: Fully refundable
Conditions apply

*No change fee, but any applicable fare difference must be collected.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.
  • Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure.
  • No change fee, but any applicable fare difference must be collected.
  • Changes can only be made to another flight where there is availablity within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online you'll need to call our Contact Centre to make changes.
  • Fully refundable and can be cancelled online.
  • All flights are charged at the time of booking.

 Service charge - phone and airport bookings

There's a service charge (30 GBP per person, each way) for bookings and changes made by phone and at the airport.