Frequently asked questions about Spenn
Spenn make our award-winning loyalty programme, Norwegian Reward, even better! Below you can find all of the information you need to know about Spenn – such as how to earn, collect and use your points. And yes – we'll also cover what will happen with CashPoints, in case you're wondering about that.
Questions about Spenn
Say hello to Spenn! Spenn are flexible points you can earn, collect and use across brands throughout the Nordics. If you live in Norway, Sweden, Denmark or Finland, you will earn Spenn every time you travel with Norwegian and Widerøe. You can also earn Spenn on other products and services in the Spenn app, and enjoy a wide range of offers from an exciting selection of partners.
You can use Spenn as payment or part payment on Norwegian flights (excluding taxes and fees), hotel stays with Strawberry, and groceries at Rema 1000 – plus a wide range of additional products and services within the Spenn universe.
Earn and use across brands – collect your points in the one place.
Just like CashPoints, Spenn can be used on flights to all of our hundreds of destinations, with no blackout dates and no minimum spend. Simply follow the steps in the booking process, and when you reach the end, select Pay with Spenn.
The value of your Spenn depends on what you choose to spend them on.
What does that mean? Well, sometimes we’ll have special offers on flight tickets and extras like seat reservation, so you’ll find it takes less Spenn to grab a great deal. At other times, like for popular routes or peak seasons, you may need to use a bit more. But don’t worry, we’ll always show you exactly what everything costs in Spenn when you make your booking. The rest is up to you!
Norwegian Reward members can earn Spenn on all Norwegian tickets to any destination, as well as on a range of everyday partners. For every 1 Euro you spend, you earn 1 Spenn. This applies to our standard LowFare tickets.
Other ticket types allow you to earn even more Spenn:
LowFare+: Earn 2 Spenn per 1 Euro spent
Flex: Earn 5 Spenn per 1 Euro spent
Make sure you download the Spenn app to connect your Reward account with your Spenn account, see all the partners you can earn Spenn with, and get access to extra special offers and deals!
No. You'll still earn CashPoints on Bank Norwegian purchases.
You can use your Spenn to pay for flight tickets and any extras you want to add to your booking. Spenn cannot be used to pay for taxes and some surcharges on flights. You can also use Spenn to pay for stays at Strawberry hotels and with Reitan partners.
You can ask Spenn Group to delete your profile information here: Privacy@spenngroup.com, but be aware that you will then no longer be able to earn or use Spenn with Norwegian Reward and go back to earning CashPoints.
To earn, collect and use Spenn, you need to register a valid address in Norway, Sweden, Denmark or Finland in your Norwegian Reward profile.
If you qualify to receive benefits and you are earning Spenn on your flights, you will have the same benefits available as you had with CashPoints. However, the 2% extra CashPoints benefit will become the Extra Spenn benefit, and if you already have the No CashPoint expiry benefit as part of Norwegian Reward Priority, you will also have a no Spenn expiry benefit.
Questions about CashPoints
From 19 November 2024, Norwegian Reward members residing in Norway, Sweden, Denmark and Finland will earn Spenn on Norwegian flights, instead of CashPoints. You’ll still be able to earn CashPoints on a range of Norwegian Reward partners, as well as spend your CashPoints according to their usual expiry dates.
If you have both CashPoints and Spenn in your account, you can choose whether to spend one or the other when you come to pay for your ticket. You cannot spend them both at the same time on the same booking, you must choose one or the other.
Yes, you can still earn CashPoints on purchases made with the Bank Norwegian card, as well as a range of selected Norwegian Reward partners, such as hotels and car rentals.
If the ticket is partially paid in CashPoints, you would be refunded that part in CashPoints. If it is partially paid in Spenn, you would be refunded that part in Spenn.
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