Looking for assistance with flight bookings, general inquiries, or other information? Here, you can find the contact details you need based on your specific concern.
How can we help you?
Choose what your inquiry is about so we can direct you to the right team.
Flight bookings or general enquiries
Opening hours (all days - service in English)
Mon-Fri from 08:00 to 20:00 CET
Sat-Sun from 09:00 to 18:00 CET
+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Profile and password
Forgot your password?
To request a password, simply enter your username and follow the prompts.
Don't know your username?
Your username is the same as the email you registered when creating your profile.
Baggage
Opening hours (all days - service in English)
Mon-Fri from 09:00 to 16:00 CET
Sat-Sun from 10:00 to 16:00 CET
+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Special assistance
Opening hours (all days - service in English)
Mon-Fri from 08:00 to 20:00 CET
Sat-Sun from 09:00 to 18:00 CET
+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Online booking
You can book your flight with special assistance or add a request to an existing booking online.
Norwegian Reward
Claim missing CashPoints
Forget to log in when you booked your ticket?
You can claim CashPoints on flights up to 30 days after departure.
Have another question about CashPoints or our loyalty programme?
Visit Norwegian Reward’s help & contact page
Norwegian Holidays
Have you booked a package tour with Norwegian Holidays, or do you have questions about our deals? Get in touch with us or see our helpful links.
Norwegian Holidays customer service
Get information about your flight
Car rental
Booked a car?
Give CarTrawler a call with any questions: +47 24 05 50 85.
Easily amend your booking online with our customer portal
If you wish to amend or cancel your booking please visit:
https://cars.cartrawler.com/norwegian-new/en/managebooking .
Want to make a booking?
Find a great rental car deal and book online today.
Hotel
Booked a hotel?
Give us a call on: 070 770 9626
To manage your hotel booking, please visit Hotels.com.
Want to make a booking?
Find great hotel deals and book your stay today.
Charter flights
Booked a charter flight through a tour operator?
Other questions?
Get in touch with your tour operator.
Claims or feedback
Get a receipt or confirmation
Send us a claim
Make sure your claim quickly reaches the right person by choosing an option below.
- Delay or cancellation
- Delayed or damaged baggage
- Ticket refund or other expenses
- Taxes refund (unused LowFare ticket)
- Cancellation and refund of Travel Insurance by Allianz Travel
Share your thoughts
We’re really interested in what we’re doing right and wrong, and how you think we can improve.
Already sent us claim or feedback?
You can check the status of existing case below. If you want to add comments and/or attachments to your existing case you can respond to the email received from us.
Check the status and content of your existing claim.