Norwegian Reward FAQ
We like to keep things as simple as possible, but if you're still unsure how Norwegian Reward loyalty programme works, this is the place to be.
Questions about Reward
Norwegian Reward is Norwegian's and Widerøe's loyalty programme. As a member you earn Spenn or CashPoints on all flights, plus a wide selection of hotels and car rentals.
You can now also fly your way to Gold.
Climbing our status ladder is simple. The more you fly, the higher you go. You'll unlock the next level for every eight flights you take in a year.
Member → Traveller → Bronze → Silver → Gold
You can become a member by creating a profile or by going to Norwegian.com or wideroe.no/en
Yes, you will find your digital membership card when you log into the Norwegian app. The card also shows your current membership level.
Your Reward Number can be found in your profile.
Children under the age of 16 can hold a Norwegian Reward membership if the child’s parent or guardian creates their profile and administers the email connected to the Reward account. All members can earn CashPoints, including infants under 2 years old, provided the net cost of the member’s ticket is more than 0. Find out more about Child Accounts.
Questions about CashPoints
CashPoints is Norwegian's and Widerøe's own currency. Your CashPoints can be used to pay for flight tickets, extra luggage, cancellation insurance, seat reservations or ticket changes via your profile at www.norwegian.com. Find out more about CashPoints.
CashPoints are calculated from the ticket value in NOK where 1 CashPoint = 1 NOK. The value of your CashPoints is based on the current exchange rate. CashPoints are calculated based on the net ticket price (excl. taxes, charges and optional services).
You may claim CashPoints up to 30 days after departure.
Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.
You can use your CashPoints to pay for flight tickets and any extras you want to add to your booking. CashPoints cannot be used to pay for taxes and some surcharges. Find out more.
Yes, you can use CashPoints to pay for extra luggage, cancellation insurance, seat reservations, ticket changes and more.
See all the ways you can spend CashPoints and how to do it.
Yes, but you must give your Reward Number (which you can find in your Norwegian Reward profile) to the travel agent prior to booking.
Your CashPoints are valid throughout the year of which you earned them, plus two additional years.
Example: CashPoints earned on a flight ticket purchased on 1 September 2023 will earn you CashPoints that are valid until 31 December 2025.
CashPoints received by way of a gift card are valid until the end of the year in which the gift card was purchased + 1 year.
For members who qualify for the ‘No CashPoint Expiry’ benefit, all CashPoints in your account will have no expiration date as long as you have more than 32 flights within a 12-month period. Once you no longer meet the qualifying number of flights to maintain the benefit, those CashPoints earned will go back to having their usual expiration timeline.
Check whether your CashPoints are expiring this year in your profile.
Yes. You earn CashPoints on all flight tickets with Norwegian, except group bookings. You can also earn CashPoints with our partners.
Yes. You earn CashPoints for all tickets, regardless of the currency used when booking.
No, you cannot earn CashPoints on charter tickets.
If the flight is partially paid with CashPoints, you will earn CashPoints for the portion which is paid by credit or debit card.
Reward Benefits
As a Norwegian Reward member, you don't just earn CashPoints. You can also get benefits that give you an even smoother journey. You get one every time you reach a new membership level.
2% extra CashPoints
You earn an additional 2% CashPoints on flight tickets. This is the benefit you get when you become Traveller. You can get this benefit up to 3 times. This means you can get up to 6% extra CashPoints in total.
Free standard seat reservation
You can reserve any standard seat for free. You can choose this benefit when you have reached Bronze or higher.
Free Fast Track
Receive free access to Fast Track and spend less time in airports. You can choose this benefit when you have reached Bronze or higher. Fast Track is available at selected airports.
Free checked baggage
Take one piece of checked baggage of max. 23 kg for free on all your flights. You can choose this benefit when you have reached Bronze or higher.
Free overhead cabin baggage
Get a free piece of hand luggage (55 x 40 x 23 cm) to store in the overhead cabin bin. You can choose this benefit when you have reached Bronze or higher. Subject to availability in the cabin.
Note: Only overhead cabin baggage is available on all Widerøe routes. The other benefits in this list are only available when flying non-PSO routes. Find out more about PSO routes.
You can choose and activate your benefits in your Reward profile.
The first benefit when you reach Traveller is always Extra CashPoints. This means you'll earn 2% extra on Norwegian and Widerøe commercial flight tickets.
When you reach your next levels, Bronze and Silver, you can decide for yourself which benefits you’d like next. Choose from: Free checked baggage, free standard seat reservation, another Extra CashPoints benefit (can be selected up to 3 times), free Fast Track, free overhead cabin baggage (subject to available space in the cabin).
Pre-selected benefits are automatically activated once you have enough qualifying flights. If you don't make a decision, you'll get one free checked baggage for Bronze and free standard seat reservation for Silver.
Your activated benefits can be used when you log in and book a flight ticket on Norwegian's and Widerøe's website.
Every single trip counts as one flight. This includes flights with stopovers. If you, for instance, fly Trondheim-Oslo-London-Oslo-Trondheim, this counts as four flights and you're halfway to your next level.
Make sure that your Reward Number is added when you book a flight to make it count. You can also add your Reward Number retrospectively for up to 30 days after the date of departure. You can find your Reward Number on your profile page.
Note: We only count the flights where you have actually travelled and flown. Only Widerøe non-PSO flights count towards earning benefits.
Your activated benefits are locked for 12 months, and cannot be changed during that period. You can add further benefits as your number of qualifying flights increase.
Each benefit is available as long as you have your current membership lever or higher. This is usually 12 months from the last time you had enough qualifying flights for your current level.
Yes, as long as you have your current membership level or higher at the time of travel, you can use your benefits on your bookings.
Your current membership level is connected to your Reward profile. Make sure your Reward number is registered when you book your flight. As long as you have your current membership level or higher at the time of travel, any benefits will be automatically applied to your booking.
Your membership level and benefits are personal to you and can therefore only be used on your own ticket and flights.
If you book on behalf of other travellers you can add their Reward Number to the booking. If your travelling companions have active benefits of their own, these will be available for use on the same booking.
Yes, but only if you give your Reward Number to the travel agent or tour operator and instruct them to register this when they book the flight. Your Reward Number appears in all your email statements from Norwegian Reward, in the Norwegian App and when you log in to your Reward profile.
Yes, as long as your Norwegian Reward number is registered in your booking before you fly. The best way to guarantee you can use your benefits is to book directly on the Norwegian or Widerøe website or the Norwegian Travel Assistant app using your Reward profile.
When you get Norwegian Reward Gold, you will have all the benefits you haven’t already chosen plus a set of exclusive benefits reserved for our most frequent flyers. These benefits include: free hot drink on board, Priority Boarding, free reservation of any seat, priority customer service, no expiry date on CashPoints and Avis President’s Club status. To reach this level, you need to fly 32 times in 12 months.
Priority Boarding
Skip the lines and be among the first to board the plane.
Priority customer service
You have priority in the customer service line when a representative is available.
Free hot drink
Enjoy a free hot drink on board on flights which have catering service.
Free reservation of any seat
Reserve your favourite seat for free on all your flights. Not available on Widerøe PSO routes.
No CashPoint expiry
As long as you have enough qualifying flights, your CashPoints will not expire.
Avis President’s Club status
A free upgrade to Avis President's Club which comes with several car rental perks.
Airport lounge access
Only available when travelling with Widerøe and at selected airports.
Next time you fly, just show a crew member your Norwegian Reward Gold badge when they come by with the trolley. You’ll find the badge in the profile page on your Norwegian Travel Assistant app. If the badge is not visible in the app, you’ll need to update to the latest version.
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