When things don't go to plan, we'll do all we can to help.
Present the damage at the airport straight away
You must present any damaged baggage to our airport representatives immediately, along with your bag tags and travel documents. You'll be given a Property Irregularity Report (PIR) – please keep this in a safe place.
Already left the airport?
You`ll need to return to the airport with your baggage, bag tags and travel documents and report the damage within 7 days. Please note; if the damage is not reported upon arrival at the airport, it could cause you evidential difficulties to prove the damaged happened onboard our flight.
Claims for damaged baggage
Depending on the type of damage, we will refund the cost of repairs for the damage baggage. Normal transport conditions may result in scratches, marks, dents and other minor damage. We trust you understand we’re not responsible for this type of general wear and tear.
If the contents of your baggage is damaged (with no damage to the bag itself), we recommend you contact your travel insurer.
The damaged baggage claim must be submitted on our web page www.norwegian.com within 7 days from the date of the damage. Please attach the Damaged Baggage report and supporting documents which show pictures of the damage, the brand and information of the age and the price of the damaged baggage supported with a purchase receipt.
Once you've got your paperwork in order, you can submit your claim.