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Vision impairment


We're here to make your flight straightforward and stress-free.

Please let us know when making your booking online or via our Contact Centre if you need any assistance while travelling.

It's best to book at least 48 hours before you fly, so we've got time to take care of everything you need for a smooth journey.

At the airport and on board

  • Check in at our check-in counter at least one hour before departure, so we've got plenty of time to look after any extra details.
  • Arrive for boarding 30 minutes before departure to make sure you've got lots of time to board the flight and get settled on the aircraft.
  • We'll keep you up-to-date with information and do all we can to make your trip easy and hassle-free. Let our airport representatives and cabin crew know if there's anything else specific (either at the airport or on board the aircraft) that we can do to help.

Service dogs are welcome

Your service dog can travel on most of our flights. Find out more about travelling with a service dog.

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