Service dogs are always very welcome on board our flights.
Booking a service dog
Service dogs and service dogs in training can travel on most of our flights in the cabin at no extra charge.
It's easy to book a place for your service dog online or through our Contact Centre, or add a request to an existing booking. We recommend that you book at least 48 hours before departure to make sure we have enough space. Please note that if you are travelling with an emotional support dog, we require that you notify us at the latest 48 hours prior to departure.
Different conditions will apply depending on the type of service the animal provides, and where you are travelling.
An assistance dog is one which has been specifically trained a to assist a person with a disability.
Assistance dogs may include guide dogs, hearing dogs, and service dogs that are trained to help people who use wheelchairs, have autism, need help balancing or with various other conditions, such as seizures, low blood sugar or a mental health impairment.
- Assistance dogs are permitted in the cabin on all flights excluding connecting flights via the UK
- Assistance dogs are permitted in the cargo hold on direct flights within Schengen and to/from Svalbard
- Bookings can be made online for all direct flights excl. flights to/from UK, U.S., Canada, Argentina, Brazil, Thailand and Svalbard
- Bookings for flights to/from UK, U.S., Canada, Argentina, Brazil, Thailand, Svalbard and connecting flights must be made via our Contact Centre
Police and search and rescue dogs are specifically trained to assist law enforcement personnel or other organisations responsible for search and rescue activity.
- Police and search and rescue dogs are permitted in the cabin on all flights within Schengen
- Police and search and rescue dogs are permitted in the cargo hold on direct flights only within Schengen and to/from Svalbard
- Bookings can be made online for all direct flights excl. to/from Svalbard
- Bookings for flights to/from Svalbard and connecting flights must be made via our Contact Centre
An emotional support dog provides support to a person with a mental or emotional disability, and the person travelling with the dog must bring documentation that they require this support.
As a foreign carrier operating flights to/from the US, in circumstances where we are required by law to transport emotional support animals, we are only required to accept dogs as emotional support animals.
- Emotional support dogs are only permitted in the cabin on direct flights to and from the U.S (excl. flights to the UK).
- Pre-notification that you’re travelling with an emotional support animal must be done via our Contact Centre at least 48 hours prior to departure.
- All service animals (including emotional support dogs) are expected to be sufficiently trained to behave in public. Therefore, we are not able to accept emotional support dogs under 4 months.
- Only one emotional support dog per passenger is allowed.
- You are not allowed to transport other emotional support dogs than those registered to you.
- On an individual flight scheduled to take 8 hours or more, we require the passenger using the service animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight.
- The emotional support dog must accompany a passenger requiring this assistance, and current documentation (no older than one year from the date of passenger's scheduled initial flight) supporting the need for this assistance must be presented at check-in and accompany the animal when travelling.
- The documentation must be on the letterhead of a licensed mental health professional (e.g. psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) and must state the following:
- The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).
- The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
- The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care.
- The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
Regulations to travel
Please make sure your dog has the necessary documentation to fly, including vaccination documents. Any fines, costs or any other expenses incurred as a result of insufficient documentation are the passenger's responsibility.
Is your service dog brachycephalic (snub-nosed)?
Brachycephalic dogs, such as Bulldogs, Boxers or Pekingese, can find it difficult to acclimatise to certain temperatures and may experience breathing difficulties. Please talk to your vet about flying with your snub-nosed dog before you travel
Identifying a service dog
Your service dog must be easily identified as a service dog, with an ID card, other written documentation, a harness or tags, or the credible verbal assurances of a qualified individual with special needs travelling with the animal. Please note that documentation may only be required if the passenger's verbal assurance is not credible.
Travelling to/from Svalbard
You need to apply for a permit to travel with your service dog to/from Svalbard. Apply for a permit for your dog to travel to Svalbard.
Travelling to the United Kingdom
Due to local regulations, we only accept recognised assistance dogs for travel on flights to the UK. In order for your service dog to be considered a recognised assistance dog, it must have been specifically trained and certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.
You must also contact the relevant authorities to ensure that all documentation including vaccination details are correct, and in order to obtain a pre-approval letter. If you cannot produce a pre-approval letter at the time of check-in, your service dog will not be permitted on board the flight.
Different requirements apply depending on whether you are entering the UK from another EU country, listed non-EU country or another unlisted country. Make sure you follow the regulations that apply to your trip.
- Travelling to England: You must contact the Animal Aircare Company Ltd at least 48 hours prior to departure, by phone +44(0)1293 555580 or email firstname.lastname@example.org.
Find out about the requirements to enter England with a service dog.
- Travelling to Scotland: You must contact the Animal Reception Centre (ARC) Scotland at least 48 hours prior to departure, by phone +44 131 317 7277 or email email@example.com.
Find out about the requirements to enter Scotland with a service dog.
Travelling to Ireland
If you are travelling into or via Ireland from a country outside the EU with a Recognised Assistance Dog, please contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) by phone at +353-1-6072827 (or by e-mail to firstname.lastname@example.org) well in advance of travel. A prior approval permit is required to remove the "manifested freight rule" for the purpose of the Pet Travel Scheme.
If you can’t produce a pre-approval letter at the time of check-in, we’ll unfortunately not be able to allow your service dog on board the flight.
Different requirements apply depending on whether you are entering Ireland from another EU country, listed non-EU country or another unlisted country. Make sure you follow the regulations that apply to your trip. Find out about the requirements to enter the Ireland with a service dog.
At the airport and on board
We'll keep you up-to-date with information and do all we can to make your trip smooth. Let our airport representatives and cabin crew know if there's anything else specific that we can do to help.
- Please check in with your service dog at our check-in counter at least one hour before departure so we can make sure we can take care of anything you might need.
- You'll be assigned a suitable seat, and your service dog must lie or sit on the floor in front of you.
- Your dog must be on duty and easily identified as a service dog (e.g. wearing a vest).
- Arrive at the boarding gate at least 45 minutes before departure so you've got lots of time to board and get settled.