Service dogs are always very welcome on board our flights.
Booking a service dog
Service dogs and service dogs in training can travel on most of our flights in the cabin at no extra charge.
It's easy to book a place for your service dog online or through our Contact Centre, or add a request to an existing booking. We recommend that you book at least 48 hours before departure to make sure we have enough space.
Sometimes you'll need to call our Contact Centre to book:
- when you're travelling to/from the UK, U.S, Svalbard and Thailand
- when you're travelling on connecting flights (service dogs are not accepted on connecting flights via the UK)
Regulations to travel
Please make sure your dog has the necessary documentation to fly, including vaccination documents. Any fines, costs or any other expenses incurred as a result of insufficient documentation are the passenger's responsibility
Identifying a service dog
Your service dog must be easily identified as a service dog, with an ID card, other written documentation, a harness or tags, or the credible verbal assurances of a qualified individual with special needs travelling with the animal. Please note that documentation may only be required if the passenger's verbal assurance is not credible.
Travelling to/from Svalbard
You need to apply for a permit to travel with your service dog to/from Svalbard. Apply for a permit for your dog to travel to Svalbard.
Travelling to the United Kingdom
Different requirements apply depending on whether you are entering the UK from another EU country, listed non-EU country or another unlisted country. Make sure you follow the regulations that apply to your trip. Find out about the requirements to enter the UK with a service dog.
In order for your service dog to be allowed onto a flight to the UK, you need to contact the Animal Reception Centre (ARC) at least 48 hours prior to departure, by telephone +44(0)1293 555580 or email firstname.lastname@example.org.
The ARC will check that all documentation, including vaccination details, is correct, and provide you with a pre-approval letter. They’ll also be able to advise you if any documentation should be missing or incomplete. The fee for a pre-approval letter is GBP 350 and is paid directly to the ARC.
If you can’t produce a pre-approval letter at the time of check-in, we’ll unfortunately not be able to allow your service dog on board the flight.
Travelling to Ireland
Make sure you follow the requirements for travelling to Ireland with a service dog.
Emotional support dogs
Emotional support or psychiatric service dogs are accepted on all our flights (with the exception of connecting flights through the UK). The emotional support dog must accompany a passenger requiring this assistance, and current documentation (no older than one year from the date of passenger's scheduled initial flight) supporting the need for this assistance must be presented at check-in and accompany the animal when travelling.
The documentation must be on the letterhead of a licenced mental health professional (e.g. psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) and must state the following:
- The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV).
- The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination.
- The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care.
- The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
Police and rescue dogs
Police and rescue dogs are accepted in the cabin on flights between Schengen countries only (Svalbard is not a part of Schengen).
At the airport and on board
We'll keep you up-to-date with information and do all we can to make your trip smooth. Let our airport representatives and cabin crew know if there's anything else specific that we can do to help.
- Please check in with your service dog at our check-in counter at least one hour before departure so we can make sure we can take care of anything you might need.
- You'll be assigned a suitable seat, and your service dog must lie or sit on the floor in front of you.
- Your dog must be on duty and easily identified as a service dog (e.g. wearing a vest).
- Arrive at the boarding gate at least 30 minutes before departure so you've got lots of time to board and get settled.