COVID-19 updates


(Last updates : Wednesday 14 July , 10:01 CET)

 

We are working around the clock to keep you up-to-date with Covid-19 developments.

 

We are working around the clock to keep you up-to-date with Covid-19 developments.

Managing Your Booking

If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking. 

If we have cancelled your flight, you can choose one of the following options: change your flight free or cancel your booking and claim for reimbursement.

Log-in to My Travels to view your options

Flex and PremiumFlex tickets

If you wish to cancel your Flex or Premium Flex booking, you can submit a claim here.

If you are experiencing difficulties, please contact our Customer Care team.

  • Changes can be made online by logging into My Travels.
  • If you’re not able to log into your booking or make changes, please contact our Customer Care team
  • Changing your booking may have a cost depending on your ticket type and when your booking was made. 

Getting ready to fly

We have reopened many of our  popular destinations in Europe and Scandinavia in line with the increased demand for air travel. We continuously update our traffic program and we will increase both the routes and the frequency accordingly. Keep updated on our route network here >

It’s your responsibility to the check the latest entry and transit requirements with the authorities in your destination before you travel.

  • Mandatory documentation may need to be completed some days before departure, or you may need to provide a negative Covid-19 test or a medical certificate and fill out entry forms to be allowed to travel.
  • Bring a black or blue pen, as you may need to complete forms on board before arrival.

Find the entry requirements for the destination you are traveling to in our interactive map here

Many countries require a negative COVID-19 test result (such as a PCR or rapid antigen test) and a medical certificate before you can board the aircraft, or before entering your destination or transit country. The type of test required, as well as the number of days or hours before arrival that the test was conducted, may vary depending on the country you’re travelling to.

Keep in mind that the requirements of a country can change rapidly, so we advise you to check travel advice regularly. See the latest entry requirement updates here.

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

What does this mean for my upcoming flight?

  • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Are face masks mandatory for all travellers?

  • Children under the age of 6 do not need to wear a face mask on board.
  • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.


What type of face mask is accepted?

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • Plastic nose/face shields may be used in addition to a mask, but are not approved mask replacements
  • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

Do I need to wear a face mask at the airport?

  • Different country authorities may have general face mask requirements in place, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
  • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

Domestic flights 1 hour or less

  • We do not offer any sales of snacks, beverages or food on these flights (applies to Norway and Denmark).

Domestic flights above 1 hour

  • Limited selection of snacks and drinks available on board. Cabin crew will inform you about the available assortment (applies to Norway, Sweden and Finland).

International flights above 1 hour

International flights above 2 hours and 15 minutes

  • From 16 August 2021, we offer snacks and drinks for sale on board flights over 1 hour.
    See and download menu for flights over 2 hours and 15 min here >
  • To limit contact during the trip, no menus are distributed on board and we do not accept payment in cash.
  • You can also pre-order a cold meal on most flights that exceed 2 hours and 15 minutes.

Pre-ordered meals

You can order a meal on international flights over 2 hrs 15 min.

  • Pre-order online up to 36 hours prior to departure.
  • The meal consists of a pasta salad with chicken, a fruit smoothie and a sweet dessert.
  • Additional beverages (soft drinks, water, beer, wine, coffee and tea) may be purchased on board.

Pre-order your meal now

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.