Delayed and cancelled flights

When things don't go to plan, we'll do all we can to find a solution that gets you where you're going as fast as possible.

  • Delayed flights

    Find out what type of help you'll get if your flight is delayed and what your passenger rights are.

  • Cancelled flights

    Information on what help we provide if your flight is cancelled.

  • Denied boarding

    Find out about our denied boarding policy.

Flight status

We'll do our best to keep you updated with live flight information.

Check your flight status

Get SMS updates

If you gave us your number when booking, we'll send you flight status updates by SMS.

You can also register mobile number to any flight, and receive SMS updates for that flight, by clicking the 'view details' link for your flight on our flight status page (from 2 days before departure).

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