Request wheelchair assistance

If you need a bit of extra help getting from check-in to the boarding gate and from the aircraft to arrival hall, you can request wheelchair assistance online or through our Contact Centre.  Assistance outside of these premises must be arranged through the airport directly. You need to make your request at least 48 hours before departure (but of course we'll do our best to help if you book later than this). 

When arriving at the airport proceed to manned check in desk or assistance meeting point.

Travelling with your own wheelchair

Electric wheelchair

When travelling with your own electric wheelchair, you must register it with our Contact Centre at least 48 hours before your departure. There’s a limit on how many electric wheelchairs we can accept on our flights, so we advise booking as early as possible. 

We need you to provide us the measurements and battery type of your electric wheelchair to ensure we are able to accommodate it. When the wheelchair is folded and the seat is lowered, the maximum measurements cannot exceed 140 x 114 x 85 cm (L x W x H), due to limitation to the aircraft door. Maximum weight allowance of the wheelchair is 200 kg.

When arriving at the airport proceed to manned check in desk or assistance meeting point.

Prepare your wheelchair for the flight

  • If you are required to remove your battery at the airport: Place the battery in protective packaging and carry with you into the cabin. Protective packaging for the battery is needed.
  • Familiarise yourself with our regulations around travelling with batteries for mobility aids before you fly.

Connecting flights

We need at least 90-minute connection time if you're travelling with an electric wheelchair or if you're unable to walk from the aircraft door to your seat.

Manual wheelchair

When travelling with your own manual wheelchair you must register it with our Contact Centre up to 48 hours before your departure. Please inform us if you require help from the gate to the aircraft.

When arriving at the airport, you need to meet up at the check-in counter, even if you don’t require assistance. This allows us to make the necessary arrangements for your wheelchair.  

At most airports, you can use your own wheelchair until you reach the boarding gate. If this isn't possible, we'll organise a wheelchair for you.

Check-in at the airport

To make sure we have time to take care of your needs, we recommend you arrive at check-in desk at least 2 hours before scheduled departure for international flight and 1 hour before scheduled departure for domestic flight. 

Your baggage allowance

You can bring your wheelchair or mobility aid in addition to your checked baggage allowance at no extra cost.

  • You can bring up to 2 mobility aids or wheelchairs for your personal use, but they must be of different types, such as one electric mobility aid and one regular wheelchair.

On board your flight

Our aircraft are designed to be comfortable and accessible for everyone.

  • On all our flights, we have toilets that have disability accessible features. 
  • Unfortunately, we don't provide any wheelchair onboard on our flights, but efforts will be made in order to assist you to and from the toilet.
  • You need to be able to manage independently eat meals, take your medication and use the toilet.