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Bookings and enquiries
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Opening hours (all days - service in English)
Mon-Fri from 09:00 to 15:00 CET
Sat-Sun from 10:00 to 15:00 CET
+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +39 06 94 80 2756
- Norway +47 21 49 00 15
- Spain + 34 900 868 518
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Profile and password
Forgot your password?
To request a password, simply enter your username and follow the prompts.
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Your username is the same as the email you registered when creating your profile.
Still need help?
If you're unable to log in, please feel free to contact us on live chat – we'll be happy to help.
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Baggage
Opening hours (all days - service in English)
Mon-Fri from 09:00 to 15:00 CET
Sat-Sun from 10:00 to 15:00 CET
+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +39 06 94 80 2756
- Norway +47 21 49 00 15
- Spain + 34 900 868 518
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Special assistance
Opening hours (all days - service in English)
Mon-Fri from 09:00 to 15:00 CET
Sat-Sun from 10:00 to 15:00 CET
+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +39 06 94 80 2756
- Norway +47 21 49 00 15
- Spain + 34 900 868 518
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Online booking
You can book your flight with special assistance or add a request to an existing booking online.
Norwegian Reward
Claim missing CashPoints
Forget to log in when you booked your ticket?
You can claim CashPoints on flights up to 30 days after departure.
Have another question about CashPoints or our loyalty programme?
Visit Norwegian Reward’s help & contact page
Norwegian Holidays
Have you booked a package tour with Norwegian Holidays, or do you have questions about our deals? Get in touch with us or see our helpful links.
Car rental
Booked a car?
Give CarTrawler a call with any questions: +47 21 51 81 71.
Easily amend your booking online with our customer portal
If you wish to amend or cancel your booking please visit:
https://cars.cartrawler.com/norwegian-new/en/managebooking .
Want to make a booking?
Find a great rental car deal and book online today.
Hotel
Booked a hotel?
Give us a call on: +44 (0) 20 302 75 084
To manage your hotel booking, please visit Hotels.com.
Want to make a booking?
Find great hotel deals and book your stay today.
Charter flights
Booked a charter flight through a tour operator?
Other questions?
Get in touch with your tour operator.
Claims or feedback
Get a receipt or confirmation
Send us a claim
Make sure your claim quickly reaches the right person by choosing an option below.
- Ticket refund or other expenses
- Delay or cancellation
- Delayed or damaged baggage
- Taxes refund (unused LowFare ticket)
Share your thoughts
We’re really interested in what we’re doing right and wrong, and how you think we can improve.