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Help and contact

Welcome to our customer service! Whether you need assistance, have a question, or want to share feedback, we’re here to help.

How can we help you?

Choose what your inquiry is about so we can direct you to the right team.

Bookings and enquiries

Our new chatbot has zero wait time and never sleeps!

It can answer our most frequently asked questions.

Opening hours (all days - service in English)

Mon-Fri from 08:00 to 20:00 CET
Sat-Sun from 09:00 to 18:00 CET

 +47 21 49 00 15

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)8 446 801 80
  • Other countries +47 2149 00 15


Are you a travel agent?

Contact Agent Support

Profile and password

Forgot your password?

To request a password, simply enter your username and follow the prompts.

Don't know your username?

Your username is the same as the email you registered when creating your profile.

Our new chatbot has zero wait time and never sleeps!

It can answer our most frequently asked questions.

Baggage

Pack your bags, travellers! From checked and hand baggage allowances, restricted items to protecting your equipment and special baggage items, here's all you need to know: Baggage information

Baggage support

Have you experienced any issues related to your baggage after your flight? Don’t worry – we’re always here to help!

Information and support regarding Delayed Baggage

Information and support regarding Damaged Baggage

Lost & Found

Baggage related inquires

For further inquiries regarding baggage, please contact us 

Opening hours (all days - service in English)

Mon-Fri from 09:00 to 16:00 CET
Sat-Sun from 10:00 to 16:00 CET

 

 +47 21 49 00 15

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)8 446 801 80
  • Other countries +47 2149 00 15


Are you a travel agent?

Contact Agent Support

Special assistance

Opening hours (all days - service in English)

Mon-Fri from 08:00 to 20:00 CET
Sat-Sun from 09:00 to 18:00 CET

 +47 21 49 00 15

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)8 446 801 80
  • Other countries +47 2149 00 15


Are you a travel agent?

Contact Agent Support

Online booking

You can book your flight with special assistance or add a request to an existing booking online.

Norwegian Reward

Norwegian Reward members residing in Norway, Sweden, Denmark and Finland now earn Spenn on Norwegian flights, instead of CashPoints.

Spenn is not a new loyalty programme but rather a loyalty currency, like CashPoints.

Find out more about Spenn and what has happened to CashPoints.

Claim missing CashPoints or Spenn

Forgot to log in when you booked your ticket?

You can claim CashPoints or Spenn on flights up to 30 days after departure. 

Have another question about CashPoints, Spenn or our loyalty programme? 
Visit Norwegian Reward’s FAQ page

Norwegian Holidays

Have you booked a package tour with Norwegian Holidays, or do you have questions about our deals? Get in touch with us or see our helpful links.

Norwegian Holidays customer service
Get information about your flight

Car rental

Booked a car?

Give CarTrawler a call with any questions: +47 24 05 50 85.

Easily amend your booking online with the CarTrawler portal

If you wish to amend or cancel your booking please visit:
https://cars.cartrawler.com/norwegian-new/en/managebooking .

Want to make a booking?

Find a great rental car deal and book online today.

Hotel

Booked a hotel through Norwegian?

Have a question about your booking? Visit the Norwegian Hotels help centre or give them a call on +353 01 53 19 028.

To manage your hotel booking, visit Norwegian Hotels.

Want to book a hotel?

Visit travel.norwegian.com and choose from over 900,000 accommodations worldwide.

Charter flights

Booked a charter flight through a tour operator?

Other questions?

Get in touch with your tour operator.

Claims or feedback

Get a receipt or confirmation

Send us a claim

Make sure your claim quickly reaches the right person by choosing an option below.

Share your thoughts

We’re really interested in what we’re doing right and wrong, and how you think we can improve.

Already sent us claim or feedback?

You can check the status of existing case below. If you want to add comments and/or attachments to your existing case you can respond to the email received from us.

Check the status and content of your existing claim.

Third-party claim submission

We recommend that passengers who wish to submit a claim regarding cancellations, delays, damaged or delayed baggage under passenger rights do so directly through our website rather than through third-party agents, as they charge a commission fee of up to 50%.

If entitled, passengers who submit a valid claim directly to Norwegian will receive the full compensation amount without additional fees.
You can easily submit your claim by following the links to the correct department above.