Medication

  • We strongly recommend that you pack any necessary medication in your hand baggage (along with your prescription, if relevant) and if possible, in its original packaging.
  • Please keep in mind that our cabin crew cannot administer medication or store your medication in a cool place.

Medical equipment

  • You need to inform about your respirator, ventilator, POC or CPAP machine at the airport. 
  • If you need to use the device onboard you may be required to provide us with a medical certificate to confirm that you're fit to fly. You also need to ensure you have enough battery (150%) as it can’t be charged onboard our aircrafts. On international flights we require this certificate to be in English. 

Medical clearance

For everyone's wellbeing, sometimes we'll need confirmation that you're fit to fly with us. We require a medical certificate if you:

  • have had a recent illness, hospitalisation, injury or surgery
  • have an existing unstable medical condition
  • need additional oxygen or use of medical equipment on board
  • are travelling for medical reasons or treatment
  • are at a late stage of your pregnancy

If you're required to travel with a medical certificate, it should be kept in your hand baggage. On international flights we require this certificate to be in English.

Communicable diseases

To avoid spreading illness,  if you have a condition that may affect the health and safety of others you may not be permitted to board our flights.

Examples of such conditions include chickenpox, rubella, measles or similar. If symptoms of a disease are visible at the time of departure, you must provide a medical certificate which states that your condition is not infectious. We retain the right to refuse boarding if you can't produce the necessary documentation. On international flights we require this certificate to be in English.

Flying after diving

Have you recently been diving? After diving, it is important to be cautious about flying to reduce the risk of decompression sickness. In general, it is recommended to wait at least 24 hours before boarding a flight. If you have completed multiple dives, deep dives, or extended periods underwater, it may be necessary to wait up to 72 hours before travelling.

If you are unsure, we recommend consulting a healthcare professional before your flight.

Proper rest and following these guidelines will help ensure a safe and trouble-free journey after diving.

Allergies

We understand travelling with allergies can be tough we'll do our best to make your flight comfortable.

  • We recommend you bring your allergy medicine on board and store it in an easy-to-access place in your hand luggage.

Animal allergies

If you require no cats or dogs, be booked in the cabin on your flight. 

  • You can register the allergy in the booking process under the Special Assistance section. If the option is not available an animal is already booked in the cabin. Please select alternative flight.
  • You can always contact our Contact Centre before you fly. 

Nut allergies

  • Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed.

Please be aware that we cannot guarantee that traces of nuts will not be found in our meals, snacks or anywhere else on the aircraft.

Oxygen

If you know you'll need oxygen on board your flight, you must bring your own supply and inform our Contact Centre at least 48 hours before you fly.

  • Each cylinder (including valve and regulator) must not exceed 5kg in total. Cylinders, valves and regulators, where fitted, must be protected from damage.
  • Please let our check-in staff and cabin crew know if you're travelling with oxygen. 
    We may also require you to provide us with a medical certificate to confirm that you're fit to fly. On international flights we require this certificate to be in English. 

We provide oxygen on board in emergency situations only.

Travelling with a cast or splint

  • Wearing a full or tight cast or a tight splint can limit the room for swelling, which may reduce blood flow during air travel, especially on longer flights. This is usually not an issue for short flights under 2 hours or if you're travelling more than 48 hours after having the cast or splint applied. However, for longer flights, we recommend consulting your doctor before you travel to ensure it’s safe to fly.