You're currently using the accessible version on a desktop device. Turn off accessibility mode.

Damaged baggage


When things don't go to plan, we'll do all we can to help.

Present the damage at the airport straight away

You must present any damaged baggage to our airport representatives immediately, along with your bag tags and travel documents.

Already left the airport?

You’ll need to return with your baggage, bag tags and travel documents and report the damage within 7 days.

Claims for damaged baggage

  • Depending on the type of damage, your baggage will be repaired or you’ll be compensated for its value at the time of damage. 
  • Normal transport conditions may result in scratches, marks, dents and other minor damage. We trust you understand we’re not responsible for this type of general wear and tear.
  • If the contents of your baggage is damaged (with no damage to the bag itself), we recommend you contact your travel insurer.

You can submit your claim for damaged baggage.

This site requires web browser cookies to be turned on!

You're currently using the accessible version on a desktop device.

You're currently using the desktop version on a mobile device.