Plans change. We understand. That's why we've made it possible for you to change most bookings easily online.
Updates to our long-haul program
Due to the ongoing challenges surrounding the pandemic we have made the difficult decision to cease the operation of our flights to and from the U.S., Argentina, Brazil and Thailand.
Read more here
Change your booking online and save
You can change the date and time, the destination and the name of the ticket holder (against a fee) up to 30 minutes before scheduled departure for most destinations online (occasionally you'll need to phone our Contact Centre to change a booking).
If you've made a small spelling mistake with your name, get in touch with us and we'll correct this free of charge, up to 3 characters per name. We might also be able to help regarding correction of larger spelling mistakes for free, as long as you can prove it’s still the same person. If you need to add or remove a middle name or add an additional surname, and if you need a name correction due to a legal name change (for example changing from a maiden to married name), we can also correct this free of charge. Please be informed that if you make a legal name change, you need to pay the fee for name change and contact us for a refund.
Already know what to do? All you need is your profile log-in or your surname and reference number and you can easily change your booking online .
Service charge - phone and airport bookings
There's a service charge (20 GBP per person, each way) for bookings and changes made by phone and at the airport.
Cost to change LowFare and LowFare+
- Name change: 60 GBP
- Rebooking: 60 GBP + price difference
- Refundable: Non-refundable
Changes are charged per person, each way. Conditions apply.
Free to change Flex
- Name change: Free
- Rebooking: Free
- Price difference
- Refundable: Fully refundable