Terms and conditions

We always respect and protect your personal information and privacy.

As a responsible business, Norwegian Air Shuttle ASA (”Norwegian”) understands that the handling of your personal information should take place in a safe and secure manner, in accordance with data protection laws.

You'll find the address of the company at the foot of this document. These guidelines for personal security apply to the website Norwegian.no and Norwegian’s other distribution channels.

Gathering and use of personal information

We only collect the personal information you provide that's necessary to carry out our contractual obligations to you, in accordance with legal requirements. We may use this information for our commercial purposes.

Your personal information will only be used for other reasons or be provided to third parties with your consent or when it is necessary for us to be able to carry out our obligations to you. For instance, we may contract with a service provider to perform technical, administrative, marketing, or other services on our behalf and share your information with that service provider.

We may provide your information to Norwegian's representative offices, associated companies or agents, both in Norway and abroad.Your personal information may be disclosed when it is legally required or when it is necessary to protect the rights or safety of Norwegian as a company, its employees, customers or the general public. In such events the third party will only have access to the specific information they require.Your information may also be disclosed as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).

Norwegian gathers specific information about the hardware and software you use. This information is used for our operations, to maintain the quality of our service and to provide general statistics concerning the use of Norwegian.com.

Norwegian also gathers information about which pages you visit at Norwegian.com. This data about page visits is identified only through a unique ID number, and is not connected to other personal information unless consent is given.

Your profile

If you willingly register a personal profile on Norwegian.no and sign up for a newsletter, you'll be able to see, edit and remove any personal information saved in "Your profile". You'll be asked to provide a username and password before you have access to this information. If you send us an email, sign up for our newsletter or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with upcoming events, packages and other information about Norwegian.


You have the right to see what personal information we hold about you. You can apply to see this information by contacting us in the manner described below. You can gain access to the personal information stored in “your profile” in the manner described above.


You have the right to demand that Norwegian remove your personal information once it is no longer necessary for Norwegian to keep, except where Norwegian is legally obliged to keep this information. Norwegian will also remove unnecessary personal information on its own initiative, when it is no longer required.
A request for the removal of personal information can be made by contacting us in the manner described below.


If you wish to contact us to find out what personal information we hold, to correct errors or to ask for information to be removed, you can contact us via email or send a letter to the address below with a copy of your proof of identity (driver's licence / passport):

Norwegian Air Shuttle ASA
Postbox 115
NO-1330 Fornebu

Effective Date and Changes

This policy is effective 8 November, 2012 and supercedes all prior policies.  We post our most current policy on the websites. If we make material changes we will post a revised policy with a new effective date.