If you require assistance with your vision or hearing impairment, please register your disability when making your booking online or contact our Contact Centre at least 48 hours before your flight.
At the airport and onboard
- Check in at our check-in counter at least 2 hours before departure.
- Arrive for boarding at least 30 minutes before departure time.
- We'll keep you up-to-date with information and do all we can to make your trip easy and hassle-free.
Service dogs are welcome
Your service dog can travel on most of our flights. Find out more about travelling with a service dog.