Optional service charges

Pro tip: We understand that plans sometimes do change, but unfortunately our optional service charges are not refundable and cannot be transferred to other passengers,

• Cost to change LowFare, LowFare+ and Premium

  All flights excl. international long haul:

  • Name change: 60 EUR
  • Rebooking: 60 EUR + price difference
  • Refundable: Non-refundable

  International long haul:

  • Name change: 100 EUR
  • Rebooking: 100 EUR + price difference
  • Refundable: Non-refundable

  Changes are charged per person, each way. Conditions apply.

• Free to change Flex and PremiumFlex

  • Name change: Free
  • Rebooking: Free
  • Upgrade to Premium cabin: Price difference
  • Refundable: Fully refundable

  Conditions apply.

• Service charge - phone and airport bookings

  There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

• Payment surcharge

  Depending on your preferred method of payment, a payment surcharge may apply.

  • Bank Norwegian VISA credit card or a personal debit card: A payment surcharge will not apply.
  • Personal credit card: A payment surcharge (1.99% of the total purchase price) will be charged.
  • Corporate debit/credit card: A payment surcharge (3% of the total purchase price) will be charged

   

• To take care of the little extras needed to get you to your final destination, there's a charge for connecting flights.

  • 9€ per person, per leg
  • 18€ per person, per leg (flights connecting via London Gatwick)

• Cost to reserve a seat

  Seat reservation is included in all tickets, except for LowFare, where all our extra services are optional. If you don’t really mind where you sit, then not to worry – we’ll automatically assign a seat for you on the day of departure. 
  
  

  If you have a LowFare+, Flex or Premium ticket, then make sure you select your preferred seat before you check in online. 
  
  

  All flights excl. international long haul

  • LowFare: 9 - 50 EUR per person, per leg
  • LowFare+: Standard seat reservation included
  • Flex: Seat reservation included

  International long haul

  • LowFare: 35 -75 EUR per person, per leg
  • LowFare+: Standard seat reservation included (Economy cabin)*
  • Flex: Seat reservation included (Economy cabin)
  • Premium and PremiumFlex: Seat reservation included (Premium cabin)

  *Seat reservation is not included for international long haul flights to/from Amsterdam, Barcelona, London and Madrid.

  Cost for bassinet kit – payment on board

  We charge a small fee for our onboard bassinet kit, which we require passengers to use for hygiene reasons. This fee is in addition to the ticket fare and any seat selection fee payed in advance. The fee is payable to our crew on board your flight.

  Bassinet use: 10 USD

• All flights excl. international long haul

Snacks and drinks on board

Light meals, snacks and drinks are available for purchase on board most flights. Onboard purchases may be charged in a different currency than stated below. Prices may change without notice.

• Non-alcoholic drinks: 2,50 - 3,50 EUR
• Alcoholic drinks: 5,50 - 20 EUR
• Snacks: 2,50 - 7,50 EUR
• Fresh food: 5,50 - 14 EUR

Pre-ordered meals

You can order a hot meal on selected international flights over 2.5 hours (9 EUR per person, each way).

• Pre-order online up to 72 hours prior to departure
• Child meals are available
• A hot breakfast is served 00:00 - 08:59 (local time).
• Got a special dietary requirement? Don't worry. We've got alternatives for you
• Drinks and coffee or tea are not included

Want to add a meal to your trip? Check if this service is available and order online today.

• International long haul flights

LowFare, LowFare+ and Flex tickets

An Economy menu is included in our LowFare+ and Flex tickets.

If you’ve purchased a LowFare ticket, you can pre-order your meal up to 72 hours prior to departure for 35 EUR per person, per flight.

Premium and PremiumFlex tickets

If you've booked a Premium or PremiumFlex ticket, the Premium menu is included for your flight.

Snacks and drinks on board

Onboard purchases may be charged in a different currency. Prices may change without notice.

• Non-alcoholic drinks: 4 - 5 EUR
• Alcoholic drinks: 7 - 15 EUR
• Snacks: 4 - 8 EUR
• Fresh food: 10 - 11 EUR
• Travel blanket: 5 EUR
• Headset: 3 EUR

• One carry-on bag free-of-charge.
• One small personal item to be placed under the seat in front of you (e.g. a small handbag, slim laptop case, duty free bag).
• Please pack essentials in your personal item (e.g. medicine, valuables and baby items).

Size and weight limits

Your ticket type determines your hand baggage allowance.

If you already checked in two items of baggage, then you will be charged for excess baggage - 11 GBP per kilo, per leg.

Checked baggage

Your ticket type determines if checked baggage is included, or whether you'll need to pay a little extra.

You can add checked baggage to an existing booking up until 4 hours before departure. It's quick and easy to do this online or by giving our Contact Centre a ring.

Size and weight limits

Pay careful attention to the size and weight of your bags when preparing for your trip.

• Each bag must not be heavier than 32 kg or lighter than 2 kg.
• Your total amount of checked bags cannot weigh more than 64 kg.
• Each bag must not exceed 250 x 79 x 112 cm (L x H x W) with max. circumference 300 cm.

• Excess baggage

  Excess baggage charges apply to any items over the 2 baggage limit, and to items over 20 kg – 12 EUR per kilo, per leg.

Cost for checked baggage

Different prices apply to purchases made online or at the airport.

Checked baggage purchased at the airport

Checked baggage is charged per item, per one way. Baggage rates will vary depending on your itinerary.

Direct flights
Domestic: 50 EUR
International: 80 EUR

Connecting flights
Domestic/domestic: 100 EUR
Domestic/international: 130 EUR
International/international: 160 EUR

Checked baggage purchased online

Baggage rates will vary depending on your itinerary. Use our city pair listto establish the applicable zone (e.g. A, B, C etc.) and calculate the charges that will apply.

Direct flights:Prices for direct flights are displayed on the first line.

Connecting flights:Prices for connecting flights can be calculated by matching the two city types that make up your one way journey.

Checked baggage is charged per item, per one way. A second checked bag will be charged at a higher price. Prices are displayed as first checked bag = (1) and second checked bag = (2).

All prices are in EUR.

City pair list

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Y | Z | Æ | Ø | Å