Optional service charges

Pro tip: We understand that plans sometimes do change, but unfortunately our optional service charges are not refundable and cannot be transferred to other passengers,

 Rebooking and refunds

Cost to change LowFare and LowFare+

• Name change: 65 EUR
• Rebooking: 65 EUR + price difference
• Refundable: Non-refundable

Changes are charged per person, each way. Conditions apply.

Free to change Flex

• Name change: Free
• Rebooking: Free
• Price difference
• Refundable: Fully refundable

Conditions apply.

 Booking charges

Payment surcharge

Depending on your preferred method of payment, a surcharge may apply.

• Bank Norwegian VISA card or a personal debit card: A payment surcharge will not apply.
• Personal VISA or MasterCard credit card issued in the EU: A payment surcharge will not be charged.
• Personal AMEX or Diners Card issued in the UK: A payment surcharge will not be charged.
• Corporate debit/credit card: A payment surcharge (3% of the total purchase price) will be charged.

If you pay with a personal VISA or MasterCard credit card issued outside the EU, or an AMEX or Diners card issued outside the UK, a payment surcharge of 1,99% of the total purchase price will apply.

Connecting flights

To take care of the little extras needed to get you to your final destination, there's a charge for connecting flights.

• 9 EUR per person, per leg
• 18 EUR per person, per leg (flights connecting via London Gatwick)

 Seat reservation

Seat reservation

Seat reservation is included in all tickets, except for LowFare, where all our extra services are optional. If you don’t really mind where you sit, then not to worry – we’ll automatically assign a seat for you on the day of departure. 

If you have a LowFare+, Flex or Premium ticket, then make sure you select your preferred seat before you check in online. 

Cost for bassinet kit – payment on board

We charge a small fee for our onboard bassinet kit, which we require passengers to use for hygiene reasons. This fee is in addition to the ticket fare and any seat selection fee payed in advance. The fee is payable to our crew on board your flight.

Bassinet use: 10 USD

 Meals and onboard extras

All flights (excl. international long haul)

Snacks and drinks on board

Snacks and drinks are available for purchase on board most flights. Onboard purchases may be charged in a different currency than stated below. Prices may change without notice.

• Non-alcoholic drinks: 2,50 - 3,50 EUR
• Alcoholic drinks: 5,50 - 20 EUR
• Snacks: 2,50 - 7,50 EUR

International long haul flights (LowFare, LowFare+ and Flex tickets)

An Economy menu is included in our LowFare+ and Flex tickets.

If you’ve purchased a LowFare ticket, you can pre-order your meal up to 36 hours prior to departure for 35 EUR per person, per flight.

Premium and PremiumFlex tickets

If you've booked a Premium or PremiumFlex ticket, the Premium menu is included for your flight.

Snacks and drinks on board

Onboard purchases may be charged in a different currency. Prices may change without notice.

• Non-alcoholic drinks: 4 - 5 EUR
• Alcoholic drinks: 7 - 15 EUR
• Snacks: 4 - 8 EUR
• Travel blanket: 5 EUR
• Headset: 3 EUR

 Hand baggage

Your ticket type determines your allowance. Be sure to measure your bags and remember that it’s the combined weight of your hand baggage that counts!

Overhead cabin bag

Overhead cabin bags are available for purchase online by customers who have a LowFare ticket. Bag is charged per item, per leg. Maximum one piece per passenger. The bag can be no larger than 55 x 40 x 23 cm and have a maximum weight of 10 kg.

• Domestic and flights between Norway, Denmark and Sweden: 5-10 EUR
• International short haul: 7-10 EUR
• International long haul (Flights to/from U.S. and Thailand): 10 EUR

Charges for oversized baggage at gate

Hand baggage that exceeds the limits of your ticket type will be stowed in the aircraft hold at a charge, per leg.

If you already checked in two items of baggage, then you will be charged for excess baggage - 15 EUR per kilo, per leg.

 Checked baggage

Your ticket type determines if checked baggage is included, or whether you'll need to pay a little extra. Special baggage (ski equipment, golf bags etc.) cannot be ordered as checked baggage.

You can add checked baggage to an existing booking up until 4 hours before departure. It's quick and easy to do this online or by giving our Contact Centre a ring.

Size and weight limits

Pay careful attention to the size and weight of your bags when preparing for your trip.

• Each bag must not be heavier than 32 kg or lighter than 2 kg.
• Your total amount of checked bags cannot weigh more than 74 kg.
• Each bag must not exceed 250 x 79 x 112 cm (L x H x W) with max. circumference 300 cm.

Cost for checked baggage

Different prices apply to purchases made online or at the airport.

Checked baggage purchased at the airport

Checked baggage is charged per item, per one way. Baggage rates will vary depending on your itinerary.

Small checked baggage purchased at the airport

Small checked baggage is charged per item, per leg. Maximum one piece per passenger. Only available for purchase at the airport. The bag can be no larger than 55 x 40 x 23 cm and have a maximum weight of 10 kg.

• At check-in: 50 EUR
• At gate: 60 EUR

Checked baggage purchased online

Baggage rates will vary depending on your itinerary. Use our city pair listto establish the applicable zone (e.g. A, B, C etc.) and calculate the charges that will apply.

Direct flights:

Prices for direct flights are displayed on the first line.

Connecting flights:

Prices for connecting flights can be calculated by matching the two city types that make up your one way journey.

Checked baggage is charged per item, per one way. A second checked bag will be charged at a higher price. Prices are displayed as first checked bag = (1) and second checked bag = (2).