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General Conditions of Carriage
Find out about our General Conditions of Carriage for passengers and baggage.
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Privacy policy
Information on how we protect your personal information, and the details of our Privacy Policy.
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Tarmac delay contingency plan
Find out about our Tarmac Delay Contingency plan, for lengthy delays in the U.S.
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Customer service plan
Find out about our customer service goals and procedures, and how we'll help if things don't go to plan.
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Emergency contact information
How you can provide contact details for the person you'd like us to inform in the event of an emergency.
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Your passenger rights
When things don’t go to plan, we’ll help you in line with EU regulation 261/2004 – a set of common rules all European airlines follow.
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Legal
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