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  • General Conditions of Carriage

    Find out about our General Conditions of Carriage for passengers and baggage.

  • Privacy policy

    Information on how we protect your personal information, and the details of our Privacy Policy.

  • Tarmac delay contingency plan

    Find out about our Tarmac Delay Contingency plan, for lengthy delays in the U.S.

  • Customer service plan

    Find out about our customer service goals and procedures, and how we'll help if things don't go to plan.

  • Emergency contact information

    How you can provide contact details for the person you'd like us to inform in the event of an emergency.

  • Your passenger rights

    When things don’t go to plan, we’ll help you in line with EU regulation 261/2004 – a set of common rules all European airlines follow.

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