Legal

General Conditions of Carriage

Privacy policy

Information on how we protect your personal information, and the details of our Privacy Policy.

Tarmac delay contingency plan

Find out about our Tarmac Delay Contingency plan, for lengthy delays in the U.S.

Customer service plan

Find out about our customer service goals and procedures, and how we'll help if things don't go to plan.

Emergency contact information

How you can provide contact details for the person you'd like us to inform in the event of an emergency.

Your passenger rights

When things don’t go to plan, we’ll help you in line with EU regulation 261/2004 – a set of common rules all European airlines follow.

Air carrier liability

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.