When things don’t go to plan, we’ll assist you in line with the legislation applicable to your journey.
ANAC Directive 400/16
Your passenger rights in the event of a delay, cancellation and denied boarding for flights within Brazil
Resolution 1532/98
Your passenger rights in the event of a delay, cancellation and denied boarding for flights within Argentina
US DOT part 250
Your passenger rights for denied boarding for flights from the US
EU regulation 261/2004
Your passenger rights in the event of a delay, cancellation and denied boarding