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Norwegian Holidays package trips:


Get in touch, find an answer or tell us what you think - we´re always here to help.

How can we help you?

Please select what your enquiry is about so we can provide you with the best possible customer service.

  • How do I know my booking was successful?

    If you get an error message your booking is unlikely to have been successful. When you make a booking and it has been confirmed you will receive a Norwegian Holidays document to the email you have provided.
    If you are not sure whether your booking was successful for another reason, please contact Norwegian Holidays on phone: (+47) 21 00 40 20. Please don`t just make another booking as you may end up getting charged twice.

    I received an error message when making the payment

    Please contact our customer service department. Call (+47) 21 00 40 20 before making any further attempt to book.

    I have not received my email confirmation – do I have a booking?

    In most cases, this is caused by incorrect email address, please contact our customer service. Call (+47) 21 00 40 20 before making any further attempt to book.

    Where can I find my booking?

    You will find the necessary links to your travel documents in the booking confirmation we send to you when you booked and paid for your package trip.

    I am not able to open my voucher.

    Call (+47) 21 00 40 20 and we will send you a new voucher.

    Can I reserve my seat(s) after I have made the booking?

    It is not possible to reserve seats yourself online after you have booked your trip.

    We will help you reserve your seats by telephone (+47) 21 00 40 20.

    Can I add hotel and/or car after the booking is made?

    No. Reservation of car and/or hotel must be made at the time of booking.

    Do I need to print travel documents for my flight?

    we suggest that you bring a copy of your flight itinerary to the airport.

    Can I make changes to my booking?

    No. It is not possible to change a Norwegian Holidays reservation.

    Can I cancel my booking?

    No. You cannot cancel a Norwegian Holidays reservation.

    If you have signed a cancellation insurance with Norwegian Holidays and if you or your travel companion become acute sick, you can cancel the entire package trip and get a refund if you can show a valid medical certificate.

     

    Booking a package for a large group

    Norwegian Holidays bookings can be made for up to 8 passengers. All bookings must be made online at least 72 hours prior to departure. All bookings must be paid in full by credit card at the time of booking.

    NOTE: Bookings are not available over the phone, chat or e-mail.

  • What document do I need to bring?

    We suggest that you bring a copy of your flight itinerary to the airport.

    What's included in my airline ticket?

    It includes 2 checked-in luggage plus hand luggage and seat reservation on the flight.

    For our international long-haul flights to the USA and Thailand meals are also included.

    Can I upgrade to premium cabin?

    No, you cannot upgrade to Premium Class. If you wish to upgrade, it must be done directly at the airport at check-in, due to availability for the available price.

    Can I change my seat reservation?

    You can change your seat reservations any time before you travel due to availability.

    Can I book multiple destinations in my package trip?

    No, in our package your need to travel from and to same destination.

    Can I change my flight?

    No, you cannot change your Norwegian Holidays flights.

    What do I do if my flight is delayed?

    Please contact our customer service on (+47) 21 00 40 20 or the Norwegian Air representatives at the airport. If you will arrive later to your destination, please contact your hotel/car rental to inform about late arrival.

    What do I do if the flight is cancelled?

    Please contact our customer service on (+47) 21 00 40 20 or the Norwegian Air representatives at the airport. If you will arrive later to your destination, please contact your hotel/car rental to inform about late arrival.

  • What document do I need to bring?

    You have received a hotel voucher in your booking confirmation. Please bring this to the hotel.

    Do I need to pay a deposit when I check-in at the hotel?

    It is normal procedure for hotels to reserve an amount on your credit card upon check-in as a deposit for optional services.

    The hotel can't find my booking. What should I do?

    Please contact our customer service on (+47) 21 00 40 20.

    The hotel was closed when I arrived. What should I do?

    Please contact our customer service on (+47) 21 00 40 20.

    Can I book hotel room for just a few nights in my package?

    No, the hotel reservation must be for the entire period of the trip.

    How can I book a non-smoking room?

    Please add your request during the booking process or contact the hotel once your booking is made.

    Can I request a disabled accessible room?

    Unfortunately, we are not able to guarantee all our hotels offer adapted rooms. If you need an adapted room, please contact our customer service on (+47) 21 00 40 20 before you make your reservation, and we will try to help you.

    Can I upgrade my room?

    We are not able to upgrade your hotel room. To request an upgrade, please ask the hotel reception upon arrival.

    Can I change hotel in my reservation?

    No, you cannot change your hotel reservation with us.

    What is tourist tax?

    Certain hotels/destinations might be subject to local/governmental taxes. These must be paid by the traveler directly at the hotel.

    What is resort fee?

    A resort fee is a daily mandatory additional charge that some hotels separates out from the advertised price. Resort fees are common in USA.

    The hotel does not meet my expectations. What can I do?

    Please address your inquiries directly to the hotel staff as soon as possible or contact Norwegian Holidays on (+47) 21 00 40 20.

    What should I do if I have been charged for a service that should have been included?

    Please check the hotel voucher for specification and contact Norwegian Holidays for any discrepancies as soon as possible.

     

  • What document do I need to bring?

    Please check the car rental conditions and bring your printed voucher. Car rentals require the lead drivers’ credit card for the deposit, sometimes two credit cards. Rules may vary, so please read through all details under “mandatory documents” on your voucher.

    Can I only reserve one car per booking?

    Yes, correct.

    Is insurance included?

    It can vary from one car rental provider to another. Please check the voucher provided in the reservation confirmation from the car rental company.

    What if I have any issues collecting the vehicle?

    Please contact either our car rental provider Cartrawler as soon as possible (24h): (+47) 21 51 81 71, or to Norwegian Holidays Customer Service within opening hours.

    What if I have issues during the rental?

    Please call the car rental company first and if they are not able to accommodate the issue please contact our car rental provider Cartrawler (24h): (+47) 21 51 81 71

  • Can I pay for part of the trip with my CashPoints?

    No, you would not be able to pay a package trip using cashpoints.

    When do I receive my CashPoints?

    The cashpoints will be visible in your balance after the tip has ended.

    Can I add my Reward number after the booking is made?

    We will not be able to add the reward number after the booking has been made, please make sure to add this at the time of booking.

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