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Privacy policy


We always respect and protect your personal information and privacy.

As a responsible business, Norwegian Air Shuttle ASA (”Norwegian”) understands that the handling of your personal information should take place in a safe and secure manner, in accordance with data protection laws.

You'll find the address of the company at the foot of this document. These guidelines for personal security apply to the website norwegian.com, our mobile app and Norwegian’s other distribution channels.

Gathering and use of personal information

We only collect the personal information you provide that's necessary to carry out our contractual obligations to you, in accordance with legal requirements. Where it is necessary, the field will be marked with "required" if left empty. The failure to provide us with the mandatory personal information may result in Norwegian being unable to provide you with the requested products and services.

The types of personal information that we collect, includes but is not limited to: your name, gender, date of birth, passport number, contact information (such as address, phone number or email address), and payment information (such as credit or debit card details. The purposes for which we collect personal information include, for example, enabling you to make a reservation with us, providing airline, airport and baggage handling services and communications relating to the products and services we provide.

Norwegian gathers specific information about the hardware and software you use. This information is used for our operations, to maintain the quality of our service and to provide general statistics concerning the use of Norwegian.com.

Norwegian also gathers information about which pages you visit at Norwegian.com. This data about page visits is identified only through a unique ID number, and is not connected to other personal information unless consent is given.

Disclosure of personal information

Your personal information will only be used for other reasons or be provided to third parties with your consent or when it is necessary for us to be able to carry out our obligations to you. For instance, we may contract with a service provider to perform technical, administrative, marketing, or other services on our behalf and share your information with that service provider.

Norwegian's head office is in Norway and that is where our data center is located and your data is stored. We may provide your information to Norwegian's representative offices, associated companies or agents, both in Norway and abroad in connection with Norwegian's performance of its contract with you.

Some of these countries may not have the same or substantially similar privacy laws than those of your home jurisdiction. In those circumstances, Norwegian will ensure that recipients in those countries will provide you with a standard of protection that is at least comparable to the protection of your home jurisdiction.

Your personal information may be disclosed when it is legally required or when it is necessary to protect the rights or safety of Norwegian as a company, its employees, customers or the general public. For example, we may disclose your personal information to law enforcement agencies and governments for security and customs and immigration purposes, as required by law. In such events the third party will only have access to the specific information they require. Additionally, we may disclose personal information, as required, to investigate suspected unlawful activities including, fraud, intellectual property infringement or privacy. 

Your information may also be disclosed as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).

Norwegian gathers specific information about the hardware and software you use. This information is used for our operations, to maintain the quality of our service and to provide general statistics concerning the use of Norwegian.com.

Norwegian also gathers information about which pages you visit at Norwegian.com. This data about page visits is identified only through a unique ID number, and is not connected to other personal information unless consent is given.

Consent

Consent to our collection, use and disclosure of personal information will, by the nature of the task or transaction for which you have provided us with that personal information, be implied in certain circumstances. Where required by law, we have adopted an 'opt-in' policy for obtaining consent in relation to direct marketing and newsletters.

Where you make reservations on behalf of another individual, you undertake and will ensure that you have obtained the individual's consent to the supply of that individual's personal information to us.

Norwegian cannot distinguish the age of the individuals who access and use our website. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us (contact details below) to remove the relevant information and unsubscribe the minor.

If you would like to unsubscribe from receiving direct marketing communications from Norwegian or do not want us to share your personal data with other parties, please follow the steps to unsubscribe which are presented in communications you receive from us. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal data by third parties may result in us not being able to provide you with the products or services that you have requested from us.

Your profile

Norwegian needs your assistance to ensure that your personal information is current, complete and accurate. If you willingly register a personal profile on norwegian.com and sign up for a newsletter, you'll be able to see, edit and remove any personal information saved in "Your profile". You'll be asked to provide a username and password before you have access to this information. . Please ensure that you update your personal information on "Your profile", as and when required as some of that information may be required for booking purposes or flight reservations and we may disclose such information to customs and immigration authorities as required by law. If you send us an email, sign up for our newsletter or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with upcoming events, packages and other information about Norwegian.

Access

Subject to applicable law, you have the right to see what personal information we hold about you. You can apply to see this information by contacting us in the manner described below. You can gain access to the personal information stored in “your profile” in the manner described above.

Retention

Norwegian will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, except where Norwegian is legally obliged to keep this information. Norwegian will also remove unnecessary personal information on its own initiative, when it is no longer required.

Safety of your personal information

Norwegian uses several security technologies to protect personal information against unauthorised access, use or transmission. For example, we save the personal information you provide on a server with limited access in security-monitored locations. When we transfer sensitive information (such as credit card numbers) on the internet, we protect this using encryption, including the SSL protocol (Secure Socket Layer).

To ensure that other parties do not gain access to your personal information, anyone who contacts Norwegian with questions concerning booked journeys or requesting similar information must provide a reference code and the credit card with which the booking was made.

Use of cookies

Our website, norwegian.com, uses cookies. A cookie is a small data file sent from our website and is stored on your computer.

Types of cookies

We use four different types of cookies on our website.

Strictly necessary cookies

These cookies a strictly necessary for the website to work properly. Without these cookies we cannot guarantee that you will be able to navigate around the website, search for and book flights and other services, log in to your profile or make changes to your bookings.

Functionality cookies

These cookies remembers choices you make on our website to improve your experience.

Performance cookies

These are cookies that allows us to understand how our visitors use and interact with our website. We use this information to help us improve our website so we can offer you a best possible user experience. These cookies are not tied to any personal information about you.

Targeting/advertising cookies

These cookies are used to show you adverts that are relevant to you on other websites that you may visit. They are placed on our website by third party advertising networks on our behalf and with our permission.

Consent to our usage of cookies

By using norwegian.com you consent to our usage of cookies.

Manage or opt out of using cookies

If you wish to manage or opt out of using cookies, you can do so by setting you browser to not accept certain or all cookies. For how to do this, please see your browser’s help information or visit aboutcookies.org. If you choose to do so we cannot guarantee that our website will work properly, and we cannot be held responsible for any errors you may experience.

Transportation Security Administration Secure Flight Notice

The United States Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watchlist screening under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560 for all commercial air travel within, into or out of the United States which is booked on or after 15 August 2009.  You may also provide your Redress Number, if available.

If you book commercial air travel within, into or out of the United States, we will request this information from you and forward it to the TSA as required by law.  Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice.  For more on TSA privacy policies or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

Contact

If you wish to contact us to find out what personal information we hold, to correct errors or to ask for information to be removed, you can contact us via email or send a letter to the address below with a copy of your proof of identity (driver's licence / passport):

Norwegian Air Shuttle ASA
Postbox 115
NO-1330 Fornebu

Effective Date and Changes

This policy is effective 20 April, 2017 and supercedes all prior policies.  We post our most current policy on the websites. If we make material changes we will post a revised policy with a new effective date.

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