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Passengers with medical conditions


We want your travel experience to be safe and comfortable, so please make sure you've taken care of our requirements well before you fly.

Medical clearance

For everyone's wellbeing, sometimes we'll need confirmation that you're fit to fly with us. We may require a medical certificate if you:

  • have had a recent illness, hospitalisation, injury or surgery
  • have an existing unstable medical condition
  • need additional oxygen or use of medical equipment on board
  • are travelling for medical reasons or treatment
  • are at a late stage of your pregnancy

If you're required to travel with a medical certificate, we recommend that you carry it in your hand baggage, as you may need to show it at check-in or to our cabin crew on board your flight.

Communicable diseases

To avoid spreading illness,  if you have a condition that may affect the health and safety of others you may not be permitted to board our flights.

Examples of such conditions include chickenpox, rubella, measles or similar. If symptoms of a disease are visible at the time of departure, you must provide a medical certificate which states that your condition is not infectious. We retain the right to refuse boarding if you can't produce the necessary documentation.

Allergies

We understand travelling with allergies can be tough we'll do our best to make your flight comfortable.

Pro tip: We recommend you bring your allergy medicine on board and store it in an easy-to-access place in your hand luggage.

Nut allergies

Please inform our cabin crew of your allergy when boarding your flight. They'll make an announcement explaining that products containing nuts will not be sold and should not be consumed.

Please be advised, that despite taking the above precautions, we cannot guarantee that traces of nuts will not be found on board.

Animal allergies

You can ask at the time of booking that no cats or dogs be booked in the cabin on your flight. Unfortunately you won't be able to make this request if a pet has already been booked on your flight.

Oxygen

If you know you'll need oxygen on board your flight, you must bring your own supply and inform our Contact Centre at least 48 hours before you fly.

  • We may also require you to provide us with a medical certificate to confirm that you're fit to fly.
  • Please let our check-in staff and cabin crew know if you're travelling with oxygen.
  • Each cylinder (including valve and regulator) must not exceed 5kg in total. Cylinders, valves and regulators, where fitted, must be protected from damage.

We provide oxygen on board in emergency situations only.

Medication and medical equipment

You're welcome to bring essential medical items with you on your flight at no extra cost.

Medication

  • We strongly recommend that you pack any necessary medication in your hand baggage (along with your prescription, if relevant) and if possible, in its original packaging.
  • Please keep in mind that our cabin crew cannot administer medication or store your medication in a cool place.

Medical equipment

  • Please inform our Contact Centre before your flight if you require the use of a respirator, ventilator, POC or CPAP machine on board.
  • We may also require you to provide us with a medical certificate to confirm that you're fit to fly.
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