Help and contact


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Bookings and enquiries

Our new chatbot has zero wait time and never sleeps!

It can answer our most frequently asked questions.

Opening hours (all days - service in English)

Mon-Fri from 08:00 to 18:00 CET
Sat-Sun from 09:00 to 17:00 CET

 

  +390 694 802756

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Italy +390 694 802756
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)770 45 77 00
  • Other countries +47 2149 00 15


Are you a travel agent?

Contact Agent Support

Profile and password

Forgot your password?

To request a password, simply enter your username and follow the prompts.

Don't know your username?

Your username is the same as the email you registered when creating your profile.

Still need help?

If you're unable to log in, please feel free to contact us on live chat – we'll be happy to help.

Our new chatbot has zero wait time and never sleeps!

It can answer our most frequently asked questions.

Baggage

Opening hours (all days - service in English)

Mon-Fri from 09:00 to 15:00 CET
Sat-Sun from 10:00 to 15:00 CET

 

  +390 694 802756

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Italy +390 694 802756
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)770 45 77 00
  • Other countries +47 2149 00 15


Are you a travel agent?

Contact Agent Support

Special assistance

Opening hours (all days - service in English)

Mon-Fri from 08:00 to 18:00 CET
Sat-Sun from 09:00 to 17:00 CET

 

  +390 694 802756

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Italy +390 694 802756
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)770 45 77 00
  • Other countries +47 2149 00 15


Are you a travel agent?

Contact Agent Support

Online booking

You can book your flight with special assistance or add a request to an existing booking online.

Norwegian Reward

Claim missing CashPoints

Forget to log in when you booked your ticket?

You can claim CashPoints on flights up to 30 days after departure.

Have another question about CashPoints or our loyalty programme?
Visit Norwegian Reward’s help & contact page

Norwegian Holidays

Have you booked a package tour with Norwegian Holidays, or do you have questions about our deals? Get in touch with us or see our helpful links.

Car rental

Booked a car?

Give CarTrawler a call with any questions: +47 21 51 81 71.

Easily amend your booking online with our customer portal

If you wish to amend or cancel your booking please visit:
https://cars.cartrawler.com/norwegian-new/en/managebooking .

Want to make a booking?

Find a great rental car deal and book online today.

Hotel

Booked a hotel?

Give us a call on: +44 (0) 20 302 75 084

To manage your hotel booking, please visit Hotels.com.

Want to make a booking?

Find great hotel deals and book your stay today.

Charter flights

Booked a charter flight through a tour operator?

Other questions?

Get in touch with your tour operator.

Claims or feedback

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Share your thoughts

We’re really interested in what we’re doing right and wrong, and how you think we can improve.