Welcome to our customer service! Whether you need assistance, have a question, or want to share feedback, we’re here to help.
How can we help you?
Choose what your inquiry is about so we can direct you to the right team.
Bookings and enquiries
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Opening hours (all days - service in English)
Mon-Fri from 08:00 to 20:00 CET
Sat-Sun from 09:00 to 18:00 CET
+390 694 802756
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Profile and password
Forgot your password?
To request a password, simply enter your username and follow the prompts.
Don't know your username?
Your username is the same as the email you registered when creating your profile.
Our new chatbot has zero wait time and never sleeps!
It can answer our most frequently asked questions.
Baggage
Pack your bags, travellers! From checked and hand baggage allowances, restricted items to protecting your equipment and special baggage items, here's all you need to know: Baggage information
Baggage support
Information and support regarding Delayed Baggage
Information and support regarding Damaged Baggage
Baggage related inquires
For further inquiries regarding baggage, please contact us
Opening hours (all days - service in English)
Mon-Fri from 09:00 to 16:00 CET
Sat-Sun from 10:00 to 16:00 CET
+390 694 802756
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Special assistance
Opening hours (all days - service in English)
Mon-Fri from 08:00 to 20:00 CET
Sat-Sun from 09:00 to 18:00 CET
+390 694 802756
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Are you a travel agent?
Contact Agent Support
Online booking
You can book your flight with special assistance or add a request to an existing booking online.
Norwegian Reward
From 19 November 2024, Norwegian Reward members residing in Norway, Sweden, Denmark and Finland will earn Spenn on Norwegian flights, instead of CashPoints.
Find out more about Spenn and what happens to your CashPoints
Claim missing CashPoints or Spenn
Forgot to log in when you booked your ticket?
You can claim CashPoints or Spenn on flights up to 30 days after departure.
Have another question about CashPoints, Spenn or our loyalty programme?
Visit Norwegian Reward’s FAQ page
Norwegian Holidays
Have you booked a package tour with Norwegian Holidays, or do you have questions about our deals? Get in touch with us or see our helpful links.
Norwegian Holidays customer service
Get information about your flight
Car rental
Booked a car?
Give CarTrawler a call with any questions: +47 24 05 50 85.
Easily amend your booking online with the CarTrawler portal
If you wish to amend or cancel your booking please visit:
https://cars.cartrawler.com/norwegian-new/en/managebooking .
Want to make a booking?
Find a great rental car deal and book online today.
Hotel
Booked a hotel through Norwegian?
Have a question about your booking? Visit the Norwegian Hotels help centre or give them a call on +353 01 53 19 028.
To manage your hotel booking, visit Norwegian Hotels.
Want to book a hotel?
Visit travel.norwegian.com and choose from over 900,000 accommodations worldwide.
Charter flights
Booked a charter flight through a tour operator?
Other questions?
Get in touch with your tour operator.
Claims or feedback
Get a receipt or confirmation
Send us a claim
Make sure your claim quickly reaches the right person by choosing an option below.
- Delay or cancellation
- Delayed or damaged baggage
- Ticket refund or other expenses
- Taxes refund (unused LowFare ticket)
- Cancellation and refund of Travel Insurance by Allianz Travel
Share your thoughts
We’re really interested in what we’re doing right and wrong, and how you think we can improve.
Already sent us claim or feedback?
You can check the status of existing case below. If you want to add comments and/or attachments to your existing case you can respond to the email received from us.
Check the status and content of your existing claim.