Optional service charges

Pro tip: We understand that plans sometimes do change, but unfortunately our optional service charges are not refundable and cannot be transferred to other passengers,

• Cost to change LowFare, LowFare+ and Premium

  All flights excl. international long haul:

  • Name change: 55 GBP
  • Rebooking: 55 GBP + price difference
  • Refundable: Non-refundable

  International long haul:

  • Name change: 90 GBP
  • Rebooking: 90 GBP + price difference
  • Refundable: Non-refundable

  Changes are charged per person, each way. Conditions apply.

• Free to change Flex and PremiumFlex

  • Name change: Free
  • Rebooking: Free
  • Upgrade to Premium cabin: Price difference
  • Refundable: Fully refundable

  Conditions apply.

• Service charge - phone and airport bookings

  There's a service charge (20 GBP per person, each way) for bookings and changes made by phone and at the airport.

• Payment surcharge

  Depending on your preferred method of payment, a surcharge may apply.

  • Bank Norwegian VISA card or a personal debit card: A payment surcharge will not apply.
  • Personal VISA or MasterCard credit card issued in the EU: A payment surcharge will not be charged.
  • Personal AMEX or Diners Card issued in the UK: A payment surcharge will not be charged.
  • Corporate credit card: A payment surcharge (3% of the total purchase price) will be charged.

  If you pay with a personal VISA or MasterCard credit card issued outside the EU, or an AMEX or Diners card issued outside the UK, a payment surcharge of 1,99% of the total purchase price will apply.

• Connecting flights

  To take care of the little extras needed to get you to your final destination, there's a charge for connecting flights.

  • 9 EUR per person, per leg
  •  18 EUR per person, per leg (flights connecting via London Gatwick)

• Cost to reserve a seat

  Seat reservation is included in all tickets, except for LowFare, where all our extra services are optional. If you don’t really mind where you sit, then not to worry – we’ll automatically assign a seat for you on the day of departure. 
  
  If you have a LowFare+, Flex or Premium ticket, then make sure you select your preferred seat before you check in online. 
  
  

  All flights excl. international long haul

  • LowFare: 7 - 24 GBP per person, per leg *
  • LowFare+: Seat reservation included *
  • Flex: Seat reservation included

  * Flights between Malaga and Copenhagen/Oslo (OSL)/Stockholm
  For LowFare tickets, higher prices will apply for the first five rows and seats with extra legroom. For LowFare+ a standard seat is included in the ticket price and an additional cost will apply for the first five rows and seats with extra legroom.

  International long haul

  • LowFare: 25 GBP per person, per leg
  • LowFare+: Seat reservation included (Economy cabin)
  • Flex: Seat reservation included (Economy cabin)
  • Premium and PremiumFlex: Seat reservation included (Premium cabin)

• All flights excl. international long haul

Snacks and drinks on board

Light meals, snacks and drinks are available for purchase on board most flights. Onboard purchases may be charged in a different currency than stated below. Prices may change without notice.

• Non-alcoholic drinks: 1 - 2 GBP
• Alcoholic drinks: 4 - 15 GBP
• Snacks: 1 - 5 GBP
• Fresh food: 4 - 10 GBP

Pre-ordered meals

You can pre-order a hot meal on selected flights (6 GBP per person, each way). A child meal is also available. Drinks are not included.

This service is available on flights between:

• Stockholm and Alicante, Crete-Chania, Cyprus-Larnaca and Malaga
• Copenhagen and Algarve-Faro, Alicante, Crete-Chania, Cyprus-Larnaca, Lisbon and Malaga (available for travel from 31 March 2019)
• Helsinki and Alicante, Crete-Chania, Cyprus-Larnaca and Malaga (available for travel from 31 March 2019)
• Oslo and Algarve-Faro, Alicante, Cyprus-Larnaca, Lisbon and Malaga (available for travel from 31 March 2019)

You can pre-order your meal up to 72 hours prior to departure.

• International long haul flights

LowFare, LowFare+ and Flex tickets

An Economy menu is included in our LowFare+ and Flex tickets.

If you’ve purchased a LowFare ticket, you can pre-order your meal up to 72 hours prior to departure for 25 GBP per person, per flight.

Premium and PremiumFlex tickets

If you've booked a Premium or PremiumFlex ticket, the Premium menu is included for your flight.

Snacks and drinks on board

Onboard purchases may be charged in a different currency. Prices may change without notice.

• Non-alcoholic drinks: 3 - 4 GBP
• Alcoholic drinks: 6 - 13 GBP
• Snacks: 3 - 7 GBP
• Fresh food: 8 - 9 GBP
• Travel blanket: 4 GBP
• Headset: 3 GBP
  
  

• You can always bring one carry-on bag in the cabin free of charge.
• You can also bring one small personal item on board. This could be a little handbag or a slim laptop case that fits comfortably under the seat in front of you.
• Your ticket type will determine how heavy your hand baggage can be.

Size and weight limits

Travelling to/from Dubai? Your hand baggage must not exceed 8 kg. This is due to weight restrictions on board these flights.

Checked baggage

Your ticket type determines if checked baggage is included, or whether you'll need to pay a little extra.

You can add checked baggage to an existing booking up until 6 hours before departure. It's quick and easy to do this online or by giving our Contact Centre a ring.

Size and weight limits

Pay careful attention to the size and weight of your bags when preparing for your trip.

• Each bag must not be heavier than 32 kg or lighter than 2 kg.
• Your total amount of checked bags cannot weigh more than 64 kg.
• Each bag must not exceed 250 x 79 x 112 cm (L x H x W) with max. circumference 300 cm.

• Excess baggage

  Excess baggage charges apply to any items over the 2 baggage limit, and to items over 20 kg – 9 GBP per kilo, per leg.

Cost for checked baggage

Different prices apply to purchases made online or at the airport.

Checked baggage purchased at the airport

Checked baggage is charged per item, per one way. Baggage rates will vary depending on your itinerary.

Direct flights
Domestic: 40 GBP
International: 70 GBP

Connecting flights
Domestic/domestic: 80 GBP
Domestic/international: 110 GBP
International/international: 140 GBP

Checked baggage purchased online

Baggage rates will vary depending on your itinerary. Use our city pair list to establish the applicable zone (e.g. A, B, C etc.) and calculate the charges that will apply.

Direct flights: Prices for direct flights are displayed on the first line.

Connecting flights: Prices for connecting flights can be calculated by matching the two city types that make up your one way journey.

Checked baggage is charged per item, per one way. A second checked bag will be charged at a higher price. Prices are displayed as first checked bag = (1) and second checked bag = (2).

All prices are in GBP.

City pair list

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Y | Z | Æ | Ø | Å