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Conditions for ticket refund as CashPoints


  • This is a limited offer due to COVID-19 and is only valid for LowFare, LowFare+ and Premium tickets booked directly with Norwegian up to and including 31 May 2020.
  • The outbound flight for the original booking must depart before 1 June 2020.
  • The entire booking must be cancelled more than 6 hours before scheduled departure time.
  • The value of the unused ticket will be provided as CashPoints (1 Norwegian Krone = 1 CashPoint).
  • CashPoints can be used as credit towards Norwegian bookings.​
  • CashPoints will be valid for redemption for 12 months from the date of issue.​
  • CashPoints will be issued to one Norwegian Reward account per booking.​
  • CashPoints will be issued to the person who made the booking via their Norwegian Reward account.​
  • If you did not add a Norwegian Reward account at the time of booking or you do not have a Norwegian Reward account, you will be asked to provide this information or sign up after you have submitted your claim.
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