Premium indulgence, without breaking the bank.
- 1 carry-on bag (10 kg)
- 2 checked bags (20 kg each)
- Seat reservation (Premium)
- Premium onboard meals
- Fast Track (selected airports)
- Lounge (selected airports)
- Priority Boarding (selected airports)
Name change: 130 USD
Rebooking: 130 USD + price difference
Changes are charged per person, each way.
- Your booking reference is your only confirmation of booking.
- All fares charged per person, per one way flight and include all mandatory government taxes and charges.
- Prices are subject to availability and not guaranteed until purchase.
Changing LowFare, LowFare+ or Premium
- Changes to date, time, destination and name can be made 4 hours after the initial purchase and up to 30 minutes before scheduled departure.
- For flights to/from the U.S. booked at least one week before departure changes to date, time, destination and name can be made 24 hours after initial purchase and up to 30 minutes before scheduled departure.
- The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
- The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
- You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
- Changes can only be made to another flight where there is availability within the same ticket type.
- Destinations can only be changed from domestic to domestic (within the same country) or international to international.
- Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.
Cancelling LowFare, LowFare+ or Premium
- Full refund within 4 hours of original purchase. After this time the booking is non-refundable.
- For flights to/from U.S. booked at least one week before departure, full refund within 24 hours of initial purchase. After this time the booking is non-refundable.
- A refund request for government taxes and charges can be made if the booking is unused.
Check your flight times
Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.
Service charge - phone and airport bookings
There's a service charge (25 USD per person, each way) for bookings and changes made by phone and at the airport.