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COVID-19 updates

(Last updates : Wednesday 18 November, 15:07 CET)

We are working around the clock to keep you up-to-date with Covid-19 developments.

We are working around the clock to keep you up-to-date with Covid-19 developments.

Our reorganisation plan

To secure the future of Norwegian for the benefit of our customers, employees, and investors, we have taken the decision to initiate a reorganisation plan for a portion of our business. Read more here.

Managing Your Booking

If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking. 

Make sure we have your correct contact info by logging into My Travels.

Due to the high volume of cancellations we are processing, it may take a little time before you receive a notification from us if your flight is not within the next 3 days.

If we have cancelled your flight, you can choose one of the following options: change your flight free of charge, get travel credit in CashPoints or cancel your booking and claim for reimbursement.

Log-in to My Travels to view your options

Flex or PremiumFlex tickets:
Customers with Flex or PremiumFlex tickets have 14 days to claim CashPoints from the date that the flight is cancelled by Norwegian. 

After this time the ticket will be automatically refunded.
If you wish to cancel your Flex or Premium Flex booking, you can submit a claim here.

If you are experiencing difficulties, please contact our Customer Care team.

  • Changes can be made online by logging into My Travels.
  • If you’re not able to log into your booking or make changes, please contact our Customer Care team
  • Changing your booking may have a cost depending on your ticket type and when your booking was made. 

Getting ready to fly

Covid-19 restrictions are still affecting our schedule, and for the coming period we will continue to operate 13 domestic routes in Norway.

See our domestic Norway route overview here.

It’s your responsibility to the check the latest entry and transit requirements with the authorities in your destination before you travel.

  • Mandatory documentation may need to be completed some days before departure, or you may need to provide a negative Covid-19 test or a medical certificate to be allowed to travel.
  • Bring a black or blue pen, as you may need to complete forms on board before arrival.

Check entry requirements here

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

What does this mean for my upcoming flight?

  • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Are face masks mandatory for all travellers?

  • Children under the age of 6 do not need to wear a face mask on board.
  • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

What type of face mask is accepted?

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • Plastic nose/face shields may be used in addition to a mask, but are not approved mask replacements
  • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

Do I need to wear a face mask at the airport?

  • Different country authorities may have general face mask requirements in place, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
  • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

We have temporarily paused our food and drinks service on board and we advise you to prepare in advance and bring refreshments with you.

Keep in mind that some airports may also have limited facilities open to purchase food and drinks.

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.