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LowFare ticket conditions

All flights (excl. long haul)


  • 1 carry-on bag (10 kg)
  • WiFi (most flights)

Optional add-ons: Checked baggage, seat reservation, Fast Track (selected airports), and food and drinks (most flights), Priority Boarding (selected airports).

Name change: 55 EUR
Rebooking: 55 EUR + price difference
Refundable: Non-refundable
Changes are charged per person, each way.

International long haul

Flights to/from U.S, Thailand, Caribbean (excl. flights between U.S and Caribbean)


  • 1 carry-on bag (10 kg)

Optional add-ons: Checked baggage, seat reservation (Economy), Fast Track (selected airports), onboard meals, travel blanket, and headsets,  Priority Boarding (selected airports).

Name change: 100 EUR
Rebooking: 100 EUR + price difference
Upgrade to Premium cabin: Price difference *
Refundable: Non-refundable
Changes are charged per person, each way.

* Premium cabin available on 787 Dreamliner flights only.

Conditions and optional service charges

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing LowFare, LowFare+ or Premium

  • Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure. Changes can only be made to another flight where there is availability within the same ticket type.
  • You must pay for any price difference between your existing flight and the one you're changing to, in addition to the change fee. If you choose a cheaper fare, we're not able to give a refund.
  • Destinations can only be changed from domestic to domestic (within the same country) or international to international.
  • Certain tickets cannot be changed online you'll need to call our Contact Centre to make changes.

Cancelling LowFare, LowFare+ or Premium

  • Free to cancel within 4 hours of original purchase. After 4 hours the booking is non-refundable.
  • Full refund (or free to cancel) within 24 hours of original purchase for flights to/from U.S. (only for bookings made at least one week before departure). Phone our Contact Centre to cancel your booking.
  • If you've booked the wrong date/time/destination/name, phone our Contact Centre within 24 hours of the initial purchase (12 hours if booked less than 24 hours before departure). We’ll book you a new ticket at the available fare and refund your original ticket.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge icon

    There's a service charge (€25 per person, each way) for bookings and changes made by phone and at the airport.

Optional service charges

See our price list for optional service charges and baggage fees.

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