Premium indulgence, without breaking the bank.
- If you booked your ticket before January 23rd, read about the policy that applies to you
- 1 underseat bag + 1 overhead cabin bag (15 kg)
- 2 checked bags (23 kg each)
- Seat reservation (Premium)
- Premium onboard meals
- Fast Track (selected airports)
- Priority Boarding (selected airports)
Name change: 120 EUR
Rebooking: 120 EUR + price difference
Changes are charged per person, each way.
- Your booking reference is your only confirmation of booking.
- All fares charged per person, per one way flight and include all mandatory government taxes and charges.
- Prices are subject to availability and not guaranteed until purchase.
Changing LowFare, LowFare+ or Premium
- Changes to date, time, destination and name can be made up to 30 minutes before scheduled departure.
- The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
- The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
- You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
- Changes can only be made to another flight where there is availability within the same ticket type.
- Destinations can only be changed from domestic to domestic (within the same country) or international to international.
- Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
- Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.
Cancelling LowFare, LowFare+ or Premium
- Full refund within 4 hours of original purchase. After this time the booking is non-refundable.
- For flights to/from U.S. and for flights from Brazil, booked at least one week before departure, full refund within 24 hours of initial purchase. After this time the booking is non-refundable.
- A refund request for government taxes and charges can be made if the booking is unused.
Check your flight times
Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.
Service charge icon
There's a service charge (€25 per person, each way) for bookings and changes made by phone and at the airport.