COVID-19 updates


(Last updates : Thursday 29 April,09:27 CET)

Nous travaillons sans relâche pour vous tenir au courant de notre réponse aux développements de Covid-19.
Pendant cette période sans précédent, nous fournirons l'actualité relative au Covid-19 uniquement en anglais afin que nous puissions partager l'information dans le monde entier aussi rapidement que possible.

Nous travaillons sans relâche pour vous tenir au courant de notre réponse aux développements de Covid-19.
Pendant cette période sans précédent, nous fournirons l'actualité relative au Covid-19 uniquement en anglais afin que nous puissions partager l'information dans le monde entier aussi rapidement que possible.

Managing Your Booking

If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking. 

If we have cancelled your flight, you can choose one of the following options: change your flight free or cancel your booking and claim for reimbursement.

Log-in to My Travels to view your options

Flex and PremiumFlex tickets

If you wish to cancel your Flex or Premium Flex booking, you can submit a claim here.

If you are experiencing difficulties, please contact our Customer Care team.

  • Changes can be made online by logging into My Travels.
  • If you’re not able to log into your booking or make changes, please contact our Customer Care team
  • Changing your booking may have a cost depending on your ticket type and when your booking was made. 

Getting ready to fly

Covid-19 restrictions are still affecting our schedule. We have reopened many of our Nordic routes and a number of popular destinations in Europe in line with the increased demand for air travel. We continuously update our traffic program and we will increase both the routes and the frequency accordingly. Keep updated on our route network in the link below.

See our the current route network here

It’s your responsibility to the check the latest entry and transit requirements with the authorities in your destination before you travel.

  • Mandatory documentation may need to be completed some days before departure, or you may need to provide a negative Covid-19 test or a medical certificate to be allowed to travel.
  • Bring a black or blue pen, as you may need to complete forms on board before arrival.

We recommend passengers to keep updated and read the latest entry requirements here

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

What does this mean for my upcoming flight?

  • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Are face masks mandatory for all travellers?

  • Children under the age of 6 do not need to wear a face mask on board.
  • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.


What type of face mask is accepted?

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • Plastic nose/face shields may be used in addition to a mask, but are not approved mask replacements
  • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

Do I need to wear a face mask at the airport?

  • Different country authorities may have general face mask requirements in place, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
  • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

We have temporarily paused our food and drinks service on board and we advise you to prepare in advance and bring refreshments with you.

Keep in mind that some airports may also have limited facilities open to purchase food and drinks.

Due to the impact of Covid-19, we will be temporarily closing our Fast Track service. 
We ask customers to please use the main security screening lines instead.

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.