COVID-19 updates


(Last updates : Thursday 14 January, 14:15 CET)

Työskentelemme ympäri vuorokauden, jotta voimme pitää sinut ajan tasalla Covid-19:n liittyvistä toimistamme.
Näinä poikkeuksellisina aikoina Covid-19-päivityksemme julkaistaan vain englanniksi, jotta voimme jakaa tietoa maailmanlaajuisesti mahdollisimman nopeasti.

Työskentelemme ympäri vuorokauden, jotta voimme pitää sinut ajan tasalla Covid 19:n liittyvistä toimistamme.
Näinä poikkeuksellisina aikoina Covid 19 -päivityksemme julkaistaan vain englanniksi, jotta voimme jakaa tietoa maailmanlaajuisesti mahdollisimman nopeasti.

Important: New entry restrictions for foreign nationals entering Norway

From 29 January 2021 the Government is introducing stricter rules for foreign nationals who seek entry to Norway, to limit the risk of further spread of the new variant of the coronavirus. Read more here

Managing Your Booking

If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking. 

If we have cancelled your flight, you can choose one of the following options: change your flight free or cancel your booking and claim for reimbursement.

Log-in to My Travels to view your options

Flex and PremiumFlex tickets

If you wish to cancel your Flex or Premium Flex booking, you can submit a claim here.

If you are experiencing difficulties, please contact our Customer Care team.

  • Changes can be made online by logging into My Travels.
  • If you’re not able to log into your booking or make changes, please contact our Customer Care team
  • Changing your booking may have a cost depending on your ticket type and when your booking was made. 

Getting ready to fly

Covid-19 restrictions are still affecting our schedule, and for the coming period we will continue to operate 13 domestic routes in Norway.

See our domestic Norway route overview here.

It’s your responsibility to the check the latest entry and transit requirements with the authorities in your destination before you travel.

  • Mandatory documentation may need to be completed some days before departure, or you may need to provide a negative Covid-19 test or a medical certificate to be allowed to travel.
  • Bring a black or blue pen, as you may need to complete forms on board before arrival.

Check entry requirements here

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

What does this mean for my upcoming flight?

  • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Are face masks mandatory for all travellers?

  • Children under the age of 6 do not need to wear a face mask on board.
  • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.


What type of face mask is accepted?

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • Plastic nose/face shields may be used in addition to a mask, but are not approved mask replacements
  • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

Do I need to wear a face mask at the airport?

  • Different country authorities may have general face mask requirements in place, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
  • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

We have temporarily paused our food and drinks service on board and we advise you to prepare in advance and bring refreshments with you.

Keep in mind that some airports may also have limited facilities open to purchase food and drinks.

Due to the impact of Covid-19, we will be temporarily closing our Fast Track service. 
We ask customers to please use the main security screening lines instead.

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible. 

 

New updates regarding our long-haul program

Due to the ongoing challenges surrounding the pandemic, including travel restrictions and changing government advice, we have made the difficult decision to suspend the operation of our long-haul program of flights to and from the U.S., Argentina, Brazil and Thailand. Read the press release here

This is the most severe crisis in the history of the company and the aviation industry, and we are doing everything we can to get through this. It is with a heavy heart we have decided to suspend long-haul, especially given the significant impact it will have for many of our colleagues.

We will be offering a competitive, broad range of routes in Norway, in the Nordics and the rest of Europe. 

 See our routes

We are in the process of contacting all affected customers and, we will update you as quickly as we can by SMS or email based on the contact information in your booking.