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Get ready to fly
How do prepare for your flight

 

We’re here to help you prepare and travel with confidence and have taken a number of measures, to ensure your safety while flying with Norwegian. We recommend that you always follow the general recommendations of the health authorities in your country and we're looking forward to welcoming you back on board!

 

Before your flight

Before your flight we recommend that you prepare in advance. Our digital solutions will help you keep up to date on your journey and save time and reduce the contact at the airport. Face masks are mandatory on all our flights and must be purchased in advance. We also advice you to bring any refreshments you need on your flight since this might be limited depending on your flight.


Entry requirements
You must check entry and transit requirements for your destination well before travel.
See entry requirements


Facemasks
Facemasks are mandatory on all our flights and must be purchased in advance.
Read more


Bring refreshments

You may need to plan in advance and bring refreshments with you, depending on your flight.
Read more


Check-in in advance
We recommend that you check in via our digital or mobile advices in advance. 


At the airport

At the airport we advice you to arrive well in advance, due to the extended check-in and safety procedure. Check-in in advance viaa our app. Some airports may require that you wear a face mask so manke sure to have that in your handbaggage.


Arrive well in advance
Due to modifyed security and screening process we advice you to arrive at the airport well in advance.


Touch-free check-in
Scan your own boarding pass. Learn more about our touch-free travel here 


Handbaggage
Limit the amount of hand baggage you bring into the cabin in order to minimize contact between people on board.


Keep social distance
Keep distance in the queue at check-in, at the security checkpoint and at the street.


On board

On board we do our best to ensure you have a safe and pleasant flight. We have introduced enchanced cleaning procedure and all of our aircrafts have the latest air filtration technology.


Facemasks
Facemasks are mandatory on all our flights and must be worn during boarding and throughout the flight.
Read more


Air filtration on board

The aircraft across all Norwegian’s modern fleet are fitted with the latest air filtration technology. 


Enhanced cleaning procedures

To protect passengers, crew and other colleagues, we have introduced enhanced cleaning procedures.


Changes to on board services

We have adapted our current in-flight service in order to minimize contact between people on board. 

Questions & Answers

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

What does this mean for my upcoming flight?

  • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Are face masks mandatory for all travellers?

  • Children under the age of 6 do not need to wear a face mask on board.
  • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

What type of face mask is accepted?

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • Plastic nose/face shields may be used in addition to a mask, but are not approved mask replacements
  • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

Do I need to wear a face mask at the airport?

  • Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
  • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

How to put on a face mask correctly

It is now mandatory for all passengers and crew to wear face masks onboard our aircraft, so we put this video together to demonstrate how to fit yours correctly.

You must bring your own face mask to be worn during boarding and throughout the flight, except when eating and drinking. 

Given the restrictions imposed by local authorities due to COVID-19, customers who intend to travel must carefully consider their options and check the entry requirements for the countries they’re flying from, to, or in transit through.​

Unfortunately, we are unable to provide specific information about the restrictions imposed by each country as this is a rapidly changing situation. Customers are responsible for obeying all laws, regulations and other provisions of public authorities related to their destination/s. We're not liable for any consequences due to a failure to obtain the necessary documents or failure to obey such laws, regulations, requirements or orders.​

  • You must check the information regarding specific entry requirements and travel restrictions well before travel. In some cases, customers will be required to complete mandatory documentation some days before departure.​
  • In some cases you may be required to provide your seat number. This is only available once you check in online or at the airport. ​
  • Please bring a black or blue pen with you on board, as you may be required to complete mandatory forms before your arrival.

Check entry requirements for your destination​

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.

You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.

We are making some temporary changes to our food and drinks service on board.

Flights over 2.15 hrs

  • For flights departing from 17 August onwards we’ll have a limited selection of snacks and drinks for purchase. See our menu here
  • To limit surface contact on board, menu cards won’t be handed out and we will temporarily be unable to accept payments via cash.

All other flights currently operating

  • We don’t currently have a food and drinks service available on board and we advise you to prepare in advance and bring refreshments with you.
  • Some airports may also have limited facilities open to purchase food and drinks.

Pre-ordered meals

  • If you have pre-ordered a meal online for an international flight over 2.5 hours departing from 27 August, we’ll be serving a pre-packed cold meal box containing a savoury item, sweet item and small bottle of juice.
  • Special meals will be available from 28 March 2021. If you booked before this change and this alternative meal box isn’t suitable or you have special dietary requirements, you can request a refund of this service.
  • The sale of tax-free items will also be temporarily paused.