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Getting ready to fly


We’re here to help you prepare and travel with confidence and have taken a number of measures, to ensure your safety while flying with Norwegian. We recommend that you always follow the general recommendations of the health authorities in your country and we're looking forward to welcoming you back on board!

What you must prepare before your journey

Check entry requirements in advance
You must check entry and transit requirements for your destination well before travel.
In some cases, you will be required to complete mandatory documentation some days before departure.

Check entry requirements in advance
You must check entry and transit requirements for your destination well before travel.
In some cases, you will be required to complete mandatory documentation some days before departure.

Face masks are mandatory
Face masks are now mandatory for our passengers and crew on board our flights. You must bring your own face mask to be worn during boarding and throughout the flight.
Read more here

Face masks are mandatory
Face masks are now mandatory for our passengers and crew on board our flights. You must bring your own face mask to be worn during boarding and throughout the flight. Learn more about how to fit on a face mask correctly here

Mealservice

Food and drinks not currently available
We will not have a food and beverage service available on board and we advise you to prepare in advance and bring refreshments with you or pre-order. Read more here

Food and drinks not currently available
We will not have a food and beverage service available on board and we advise you to prepare in advance and bring refreshments with you. Some airports may also have limited facilities open to purchase food and drinks.

We advise you to...

A few days before your travel
  • Check entry requirements in advance.
  • Not to travel if you are not feeling well.
  • Ensure you’ve understood the specific requirements that may be in place for the airport you are departing from.
  • Make sure you bring any necessary documents with you in your hand baggage
  • Pre-order a meal online
On departure day
  • Arrive well in advance of scheduled departure time. Our Fast track services are currently not available.
  • Limit the amount of hand baggage you bring into the cabin, check in your baggage when possible
  • Bring necessary refreshments to enjoy during your flight since we are not currently offering food and drinks service on board.
  • Board at the safe distance from your fellow passengers
  • Scan your own boarding pass. Learn more about our touchfree travel here 

How to put on a face mask correctly

It is now mandatory for all passengers and crew to wear face masks onboard our aircraft, so we put this video together to demonstrate how to fit yours correctly.

You must bring your own face mask to be worn during boarding and throughout the flight, except when eating and drinking. 


What we're doing so you can travel with confidence

contactless check-in

We have introduced touchless travel
We encourage you to utilize our online services during your travel.
Check your flight status or check in online through our app or website. Check our video for more information on how to travel touchless here

contactless check-in

We have introduced touchless travel
We encourage you to utilize our online services during your travel. Check your flight status or check in online through our app or website. Check our video for more information on how to travel touchless here

Enhanced cleaning procedures
To protect passengers, crew and other colleagues, we have introduced enhanced cleaning procedures and carry precautionary kits on all aircraft. Should any suspected coronavirus cases occur on board, the crew is trained to handle such an event.

Enhanced cleaning procedures
To protect passengers, crew and other colleagues, we have introduced enhanced cleaning procedures and carry precautionary kits on all aircraft. Should any suspected coronavirus cases occur on board, the crew is trained to handle such an event.

Air filtration on board
The aircraft across all Norwegian’s modern fleet are fitted with the latest air filtration technology. The HEPA filters are effective at capturing close to 100% of airborne microbes – including bacteria and viruses.

Air filtration on board
The aircraft across all Norwegian’s modern fleet are fitted with the latest air filtration technology. The HEPA filters are effective at capturing close to 100% of airborne microbes – including bacteria and viruses.

Introducing touchless travel

-A safer journey from booking to arrival

Introducing touchless travel

-A safer journey from booking to arrival
We are introducing touchless travel to give you information on how to best prepare for your next flight.

Our short video gives you information on how to best prepare before your flight, while you are in the airport and onboard your flight.

We are looking forward to welcoming you back on board!

     

Are you planning to go on vacation with your partner, friends or family this summer? We are now slowly reopening routes to a number of popular destinations in Norway, the Nordic countries and the rest of Europe.

Questions & Answers

  • From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

    What does this mean for my upcoming flight?

    • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
    • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
    • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

    Are face masks mandatory for all travellers?

    • Children under the age of 6 do not need to wear a face mask on board.
    • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

    What type of face mask is accepted?

    • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
    • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

    Do I need to wear a face mask at the airport?

    • Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
    • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

    Learn more about how to fit on a face mask correctly here

  • Given the restrictions imposed by local authorities due to COVID-19, customers who intend to travel must carefully consider their options and check the entry requirements for the countries they’re flying from, to, or in transit through.​

    Unfortunately, we are unable to provide specific information about the restrictions imposed by each country as this is a rapidly changing situation. Customers are responsible for obeying all laws, regulations and other provisions of public authorities related to their destination/s. We're not liable for any consequences due to a failure to obtain the necessary documents or failure to obey such laws, regulations, requirements or orders.​

    • You must check the information regarding specific entry requirements and travel restrictions well before travel. In some cases, customers will be required to complete mandatory documentation some days before departure.​
    • In some cases you may be required to provide your seat number. This is only available once you check in online or at the airport. ​
    • Please bring a black or blue pen with you on board, as you may be required to complete mandatory forms before your arrival.

    Check entry requirements for your destination​

  • In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.

    You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.

  • We are making some temporary changes to our food and drinks service on board.

    All flights currently operating

    • We don’t currently have a food and beverage service available on board and we advise you to prepare in advance and bring refreshments with you.
    • Some airports may also have limited facilities open to purchase food and drinks.

    Pre-ordered meals

    • If you have pre-ordered a meal online for a short haul international flight departing from 27 August, we’ll be serving a pre-packed cold meal box containing a savoury item, sweet item and small bottle of juice.
    • Special meals will be unavailable before 25 October. If you booked before this change and this alternative meal box isn’t suitable or you have special dietary requirements, you can request a refund of this service.
    • The sale of tax-free items will also be temporarily paused.