You're currently using the accessible version on a desktop device. Turn off accessibility mode.

Your well-being on board


Introducing touch-free travel
- a safer journey from booking to arrival

The safety of our passengers and crew is always our highest priority.
We have taken a number of measures to ensure your safety while flying with Norwegian.

We're looking forward to welcoming you back on board!

Before you travel
  • You can use the Norwegian app to book your flight and check-in from the comfort of your home.
  • You must check entry requirements for your destination well before travel. In some cases, you will be required to complete mandatory documentation some days before departure.
    Check here
In the airport
  • Scan your own boarding pass and board at a safe distance from your fellow passengers.
On board your flight
  • Our aircraft are fitted with the latest HEPA air filters, capturing almost 100% or airborne microbes and dissolving smaller particles like viruses.
  • Passengers will be seated throughout the cabin and the middle seats will be the last to be used. Families and passengers travelling together can still sit together. 

Hand baggage on board

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.

You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.

If you have an overhead cabin bag included in your ticket type or you have purchased this in addition, you can check this in using our bag drop or check-in desk prior to making your way to security.


Meal service on board

We do not have a food and beverage service available on board and we advise you to prepare for this in advance.
Some airports may also have limited facilities open to purchase food and drinks.

We recommend you check what options will be available directly with your departure airport to ensure a comfortable journey.

Use of face masks on board

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA) as a protective measure to keep everyone travelling safe.

What does this mean for my upcoming flight?
Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking.

Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.

These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Read more information below

     

Are you planning to go on vacation with your partner, friends or family this summer? We are now slowly reopening routes to a number of popular destinations in Norway, the Nordic countries and the rest of Europe.

Questions & Answers

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.

    Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.

    You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours.
    Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

  • Children under the age of 6 do not need to wear a face mask on board. If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

  • Did you know our onboard HEPA filters help to dissolve smaller particles (like viruses) as you fly? In fact, our air filters are so efficient, they capture almost 100% of all airborne microbes.
    This resembles the level of filtration found in a hospital’s operating room. In short, you’ll be breathing the highest-quality air from takeoff to landing.