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The fare rules that apply to the ticket you purchase will depend on where you're travelling

All flights - excl. international long haul

International long haul

Flights to/from U.S., Thailand and Caribbean (excl. flights between U.S. and Caribbean)

Economy cabin

Premium cabin


All flights excluding long haul - LowFare

Fare rules

LowFare

  • 1 carry-on bag (10 kg)
  • WiFi (most flights)

Optional add-ons: Checked baggage, seat reservation, Fast Track (selected airports), and food and drinks (most flights), Priority Boarding (selected airports).

Name change: 60 EUR
Rebooking: 60 EUR + price difference
Refundable: Non-refundable
Changes are charged per person, each way.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing LowFare, LowFare+ or Premium

  • Changes to date, time, destination and name can be made up to 30 minutes before scheduled departure.
  • The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
  • The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
  • You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
  • Changes can only be made to another flight where there is availability within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within the same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.

Cancelling LowFare, LowFare+ or Premium

  • Full refund within 4 hours of original purchase. After this time the booking is non-refundable.
  • For flights to/from U.S. and for flights from Brazil, booked at least one week before departure, full refund within 24 hours of initial purchase. After this time the booking is non-refundable.
  • A refund request for government taxes and charges can be made if the booking is unused.

 

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


All flights excluding long haul - LowFare+

Fare rules

LowFare+

  • 1 carry-on bag (10 kg)
  • 1 checked bag (20 kg)
  • Seat reservation
  • WiFi (most flights)

Optional add-ons: Fast Track (selected airports), food and drinks (most flights), Priority Boarding (selected airports).

Name change: 60 EUR
Rebooking: 60 EUR + price difference
Refundable: Non-refundable
Changes are charged per person, each way.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing LowFare, LowFare+ or Premium

  • Changes to date, time, destination and name can be made up to 30 minutes before scheduled departure.
  • The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
  • The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
  • You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
  • Changes can only be made to another flight where there is availability within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within the same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


All flights excluding long haul - Flex

Fare rules

Flex

  • 1 carry-on bag (10 kg)
  • 2 checked bags (20 kg)
  • Seat reservation
  • Fast Track (selected airports)
  • WiFi (most flights)
  • Priority Boarding (selected airports)

Optional add-ons: Food and drinks (most flights).

Name change: Free
Rebooking:
Free
Refundable: Fully refundable
Conditions apply

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing Flex or PremiumFlex

  • Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure.
  • Changes are free of charge, price difference must be paid if changing the destination or from a direct to a connecting flight.
  • Changes can only be made to another flight where there is availablity within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online you'll need to call our Contact Centre to make changes.

Cancelling Flex or PremiumFlex

  • Fully refundable and can be cancelled online.
  • All flights are charged at the time of booking.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


International long haul - LowFare

Flights to/from U.S, Thailand and Caribbean (excl. flights between U.S and Caribbean)

Fare rules

LowFare

  • 1 carry-on bag (10 kg)

Optional add-ons: Checked baggage, seat reservation (Economy), Fast Track (selected airports), onboard meals, travel blanket, and headsets,  Priority Boarding (selected airports).

Name change: 100 EUR
Rebooking: 100 EUR + price difference
Upgrade to Premium cabin: Price difference.
Premium cabin available on 787 Dreamliner flights only.
Refundable: Non-refundable
Changes are charged per person, each way.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing LowFare, LowFare+ or Premium

  • Changes to date, time, destination and name can be made up to 30 minutes before scheduled departure.
  • The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
  • The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
  • You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
  • Changes can only be made to another flight where there is availability within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within the same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.

Cancelling LowFare, LowFare+ or Premium

  • Full refund within 4 hours of original purchase. After this time the booking is non-refundable.
  • For flights to/from U.S. and for flights from Brazil, booked at least one week before departure, full refund within 24 hours of initial purchase. After this time the booking is non-refundable.
  • A refund request for government taxes and charges can be made if the booking is unused.

 

Upgrade to Premium cabin

You can upgrade from LowFare/LowFare+ to Premium, and from Flex to PremiumFlex on flights with the 787 Dreamliner to/from U.S., Canada, Thailand, Argentina and Brazil.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


International long haul - LowFare+

Flights to/from U.S, Thailand and Caribbean (excl. flights between U.S and Caribbean)

Fare rules

LowFare+

  • 1 carry-on bag (10 kg)
  • 1 checked bag (20 kg)
  • Seat reservation (Economy)*
  • Onboard meals

*Seat reservation is not included for international long haul flights to/from Amsterdam, Barcelona and Madrid
Optional add-ons: Fast Track (selected airports), travel blanket, Priority Boarding (selected airports), and headsets.

Name change: 100 EUR
Rebooking: 100 EUR + price difference
Upgrade to Premium cabin: Price difference.
Premium cabin available on 787 Dreamliner flights only.
Refundable: Non-refundable
Changes are charged per person, each way.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing LowFare, LowFare+ or Premium

  • Changes to date, time, destination and name can be made up to 30 minutes before scheduled departure.
  • The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
  • The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
  • You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
  • Changes can only be made to another flight where there is availability within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within the same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.

Cancelling LowFare, LowFare+ or Premium

  • Full refund within 4 hours of original purchase. After this time the booking is non-refundable.
  • For flights to/from U.S. and for flights from Brazil, booked at least one week before departure, full refund within 24 hours of initial purchase. After this time the booking is non-refundable.
  • A refund request for government taxes and charges can be made if the booking is unused.

 

Upgrade to Premium cabin

You can upgrade from LowFare/LowFare+ to Premium, and from Flex to PremiumFlex on flights with the 787 Dreamliner to/from U.S., Canada, Thailand, Argentina and Brazil.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


International long haul - Flex

Flights to/from U.S, Thailand and Caribbean (excl. flights between U.S and Caribbean)

Fare rules

Flex

  • 1 carry-on bag (10 kg)
  • 2 checked bags (20 kg each)
  • Seat reservation (Economy)
  • Fast Track (selected airports)
  • Onboard meals
  • Priority Boarding (selected airports)

Optional add-ons: Travel blanket and headsets.

Name change: Free
Rebooking: Free
Upgrade to Premium cabin:
Price difference *
Refundable:
Fully refundable
Conditions apply

* Premium cabin available on 787 Dreamliner flights only.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing Flex or PremiumFlex

  • Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure.
  • Changes are free of charge, price difference must be paid if changing the destination or from a direct to a connecting flight.
  • Changes can only be made to another flight where there is availablity within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online you'll need to call our Contact Centre to make changes.

Cancelling Flex or PremiumFlex

  • Fully refundable and can be cancelled online.
  • All flights are charged at the time of booking.

Upgrade to Premium cabin

You can upgrade from LowFare/LowFare+ to Premium, and from Flex to PremiumFlex on flights with the 787 Dreamliner to/from U.S., Canada, Thailand, Argentina and Brazil.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


International long haul - Premium

Flights to/from U.S, Thailand and Caribbean (excl. flights between U.S and Caribbean)

Fare rules

Premium

  • 1 carry-on bag (10 kg)
  • 2 checked bags (20 kg each)
  • Seat reservation (Premium)
  • Premium onboard meals
  • Fast Track (selected airports)
  • Priority Boarding (selected airports)

Name change: 100 EUR
Rebooking: 100 EUR + price difference
Refundable: Non-refundable
Changes are charged per person, each way.

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing LowFare, LowFare+ or Premium

  • Changes to date, time, destination and name can be made up to 30 minutes before scheduled departure.
  • The applicable change fee will apply to bookings changed 24 hours after initial purchase, or 12 hours after initial purchase for bookings made less than 24 hours before scheduled departure.
  • The change fee will not be charged for bookings made more than 24 hours before scheduled departure and changed within 24 hours of initial purchase, or for bookings made less than 24 hours before scheduled departure and changed within 12 hours of initial purchase.
  • You must always pay for any price difference between your existing flight and the one you're changing to. If you choose a cheaper fare, a refund will not be provided for the price difference.
  • Changes can only be made to another flight where there is availability within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within the same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.

Cancelling LowFare, LowFare+ or Premium

  • Full refund within 4 hours of original purchase. After this time the booking is non-refundable.
  • For flights to/from U.S. and for flights from Brazil, booked at least one week before departure, full refund within 24 hours of initial purchase. After this time the booking is non-refundable.
  • A refund request for government taxes and charges can be made if the booking is unused.

 

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top


International long haul - PremiumFlex

Flights to/from U.S, Thailand and Caribbean (excl. flights between U.S and Caribbean)

Fare rules

PremiumFlex

  • 1 carry-on bag (15 kg)
  • 2 checked bags (20 kg each)
  • Seat reservation (Premium)
  • Premium onboard meals
  • Fast Track (selected airports)
  • Lounge (selected airports)
  • Priority Boarding (selected airports)

Name change: Free
Rebooking:
Free
Refundable: Fully refundable
Conditions apply

Ticket conditions

  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.

Changing Flex or PremiumFlex

  • Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure.
  • Changes are free of charge, price difference must be paid if changing the destination or from a direct to a connecting flight.
  • Changes can only be made to another flight where there is availablity within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online you'll need to call our Contact Centre to make changes.

Cancelling Flex or PremiumFlex

  • Fully refundable and can be cancelled online.
  • All flights are charged at the time of booking.

Check your flight times

Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time.

  • Service charge - phone and airport bookings

    There's a service charge (25€ per person, each way) for bookings and changes made by phone and at the airport.

Top

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