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COVID-19 updates

(Last updates : Tuesday 07 July, 14:54 CET)

We are working around the clock to keep you up-to-date with Covid-19 developments.

We are working around the clock to keep you up-to-date with Covid-19 developments.

Important information before travelling

You must check entry requirements for your destination well before travel. In some cases, you will be required to complete mandatory documentation some days before departure. Read more

Information for cancelled flights

  • Due to the travel restrictions imposed by COVID-19, we’re currently processing a high volume of flight cancellations.  If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking.

  • If we have cancelled your flight and you don’t want to travel, you can request a refund of your unused ticket, or choose CashPoints and get an extra 20% that can be used for your next trip. 

    Customers with Flex or PremiumFlex tickets have 14 days to claim CashPoints from the date that the flight is cancelled by Norwegian. After this time the ticket will be automatically refunded.

    Get travel credit in CashPoints +20% extra

    We’re sorry things didn’t go to plan this time, and we’d love to welcome you back on board again. That’s why we’re offering the option for you to convert your ticket to travel credit in CashPoints, with an extra 20% on top of the value of your ticket. CashPoints is Norwegian’s digital currency and is just like cash.

    Plan your next trip to any of our hundreds of destinations, with no blackout dates or minimum spend. Conditions apply, find out more >

    Claim CashPoints +20% extra

    Due to the high number of requests we are dealing with, unfortunately your claim will take longer than normal to process. We thank you for your patience. 

  • Due to extensive measures implemented by national authorities as a result of COVID-19, we will operate a limited schedule until commercial air traffic returns to normal. The advice from national authorities is constantly changing, and we anticipate that commercial air traffic may be further impacted in the coming weeks.

    Change your booking

    • If your flight is cancelled, you can choose to change your booking free of charge on My Travels. However, please be aware that we will have limited rebooking options during this period and rapidly changing travel restrictions may further impact our flight operations.
    • If you are experiencing difficulties changing your booking online please call us.
    • If you made your booking through a travel agency or third-party provider, please contact them directly.
    • Many people are trying to get in touch with us at the moment, so please only contact us if your flight is within the next 48 hours. We thank you for your patience.​
    • You should check with your travel insurance provider to establish if they will cover associated costs while you are waiting for your flight.​

Information if you want to travel

  • Given the restrictions imposed by local authorities due to COVID-19, customers who intend to travel must carefully consider their options and check the entry requirements for the countries they’re flying from, to, or in transit through.​

    Unfortunately, we are unable to provide specific information about the restrictions imposed by each country as this is a rapidly changing situation. Customers are responsible for obeying all laws, regulations and other provisions of public authorities related to their destination/s. We're not liable for any consequences due to a failure to obtain the necessary documents or failure to obey such laws, regulations, requirements or orders.​

    • You must check the information regarding specific entry requirements and travel restrictions well before travel. In some cases, customers will be required to complete mandatory documentation some days before departure.​
    • In some cases you may be required to provide your seat number. This is only available once you check in online or at the airport. ​
    • Please bring a black or blue pen with you on board, as you may be required to complete mandatory forms before your arrival.

    Check entry requirements for your destination​

  • From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA) as a protective measure to keep everyone travelling safe.

    What does this mean for my upcoming flight?

    • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
    • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
    • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

    Are face masks mandatory for all travellers?
    Children under the age of 6 do not need to wear a face mask on board. If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

    What type of face mask can I use?
    Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted. Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.

    You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

    Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

  • Our aircraft across all our modern fleet are fitted with the latest air filtration technology. The HEPA filters are effective at capturing close to 100% of airborne microbes – including bacteria and viruses – and have similar performance to those used in hospital operating rooms. 

    To protect you, our crew and other colleagues, we’ve introduced enhanced cleaning procedures and carry precautionary kits on all our aircraft.
    Should any suspected coronavirus cases occur on board, our crew are trained to handle such an event.

  • We are making some temporary changes to our food and drinks service on board. We advise you to prepare in advance for your flight and bring any necessary refreshments with you.

    • All flights currently operating - We will not have a food and beverage service available on board and we advise you to prepare in advance and bring refreshments with you.
    • If you have pre ordered a meal online for a short haul international flight departing prior to 25th October this service is currently unavailable. We apologies for the inconvenience and you may request a refund for this service after the flight’s departure by contacting our customer centre. We are currently looking at the feasibility of introducing an alternative offering which we will make available in due course.
    • The sale of tax free items will also be temporarily paused.

    Some airports may also have limited facilities open to purchase food and drinks. We recommend you check what options will be available directly with your departure airport and prepare in advance if you need to bring any refreshments with you for your journey.

  • In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.

    You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.

    If you have an overhead cabin bag included in your ticket type or you have purchase this in addition, you can check this in using our bag drop or check in desk prior to making your way to security.

  • Due to the impact of Covid-19, we will be temporarily closing our Fast Track service. 

    We ask customers to please use the main security screening lines instead.