You're currently using the accessible version on a desktop device. Turn off accessibility mode.

Bid for Upgrade: Terms and conditions


When you place a bid with our "Bid for Upgrade" service, you agree to these Terms and Conditions.

1. General

The following Terms and Conditions apply when you make a bid to Norwegian Air Shuttle ASA for a chance to upgrade to Premium cabin (Premium or PremiumFlex ticket) from Economy cabin (LowFare, LowFare+ or Flex ticket) with the "Bid for Upgrade" service.

These Terms and Conditions must be seen in relation to our General Conditions of Carriage.

2. Applicability

Bids for upgrade to Premium can only be placed on selected flights on our international long haul routes with the 787 Dreamliner.

In order to make a bid, you need to hold a valid LowFare, LowFare+ or Flex ticket. You can only make a bid for flights you already have a valid ticket for. 

Bid for Upgrade is not available if you are travelling with an infant. Bid for Upgrade may not be available for bookings made through a travel agency. 

If you already have upgraded to Premium cabin at a fixed price, you cannot downgrade to a LowFare, LowFare+ or Flex ticket in order to use "Bid for Upgrade" instead.

3. Passengers

If you are more than one passenger travelling on the same booking, a bid for an upgrade will apply for all passengers in the booking. Your bid is done per passenger, and the total amount will equal your bid multiplied by the number of passengers in your booking.

If a bid for upgrade is accepted, all passengers in the booking will consequently be upgraded to Premium cabin. 

4. Bid placement

In most cases, Bid for Upgrade will be made in the same currency as the original booking. If the currency is unavailable, the bid will be made in US Dollars (USD).

Your bid can be as small or big as you'd like within the price range defined in the bid-slider. How big your bid must be to win you an upgrade depends on a number of criteria, such as the number of passengers placing a bid for the same flight, seats left in the Premium cabin, etc. We reserve the right to keep these criteria undisclosed.

Your bid amount will be added to the cost of your ticket.

Bid for Upgrade can only be made with a valid credit card. You must provide your credit card details when placing your bid, however, you will not be charged unless your bid is accepted.

Once your bid has been accepted, your credit card will be charged the full amount immediately. Norwegian Air Shuttle ASA will issue an upgrade to Premium Cabin for each passenger in the booking. The total amount charged will include all pre-payable taxes.

The credit card provided at the time that you placed the bid must be valid and have sufficient funds when the upgrade is performed.

5. Modify or cancel your bid

After you've placed your bid you can modify or cancel your offer up to 26 hours before your scheduled departure. However, your bid may be accepted before this. If your bid is accepted, you will no longer be able to cancel or modify your offer.

6. Bid acceptance

Norwegian Air Shuttle ASA is under no obligation to accept your bid. Any accepted bid is under the sole discretion of Norwegian Air Shuttle ASA.

You agree to that your bid remains open to acceptance up to 24 hours prior to your scheduled flight. You may revise or cancel your offer up until 26 hours prior to your scheduled flight, given that your bid has not been already accepted by Norwegian Air Shuttle ASA before this.

Norwegian Air Shuttle may accept your bid at any time up to 24 hours prior to your scheduled flight. Once your bid has been accepted, you are legally bound to complete your payment for the price stated in your final bid. After this you will not be able to modify or cancel your bid.

You will be notified if your bid has been accepted or declined no later than 24 hours before your scheduled departure.

7. Fare conditions

If your bid is accepted, the fare conditions of your original ticket also apply for your upgraded ticket, including, but not limited to, cancellation policies and change fees.

All special requests (e.g. special assistance/meals/baggage) will automatically follow the new upgraded booking. Prepaid seating, meals and baggage associated with your original ticket type will not be refunded.

8. Seating

If your bid is accepted, we will do our utmost to seat all passengers in the booking together. We are unable to guarantee specific seat allocation.

9. CashPoints

If you are a Norwegian Reward member and registered your Norwegian Reward member number in the booking, your original ticket class applies as base for calculating CashPoints. 

10. Refunds

10.1 Upgrades from LowFare or LowFare+ tickets to Premium tickets

Once the bid is accepted, no refunds or cancellations are applicable, unless

  • Your scheduled flight was cancelled, and Norwegian Air Shuttle ASA is not able to seat you in Premium Cabin for a re-accommodated flight.
  • Your scheduled flight was cancelled, and Norwegian Air Shuttle ASA is not able to re-accommodate you to another flight.

10.2 Upgrades from Flex tickets to PremiumFlex tickets

Once the bid is accepted, the bid amount is non-refundable, unless

Your scheduled flight was cancelled, and Norwegian Air Shuttle ASA is not able to re-accommodate you to another flight.

11. Changes to these Terms and Conditions

Norwegian Air Shuttle ASA reserves the right to change, alter, adapt or remove portions of these Terms and Conditions at any time and without prior notice.

This site requires web browser cookies to be turned on!

You're currently using the accessible version on a desktop device.

You're currently using the desktop version on a mobile device.