Contact us

My Reservations
Manage your booking online with My Reservations - order baggage, order a seat, change your booking, retrieve your travel documents/receipts.

FAQs - Frequently Asked Questions

We can help you find all the information you need for your flight and more. Simply enter a keyword and search.

Flight Status - Arrivals/Departures
You can find the status of your flight online.

Baggage Irregularities
Find out what steps to take and who to contact if your baggage is delayed or damaged.

Lost and Found
Find out who to contact if you have left any items onboard.

Passenger Rights
Find out what you are entitled to and submit your claim following a flight irregularity.

Group Reservations

For bookings and enquiries regarding group reservations (10 passengers or more), contact the Norwegian Group Department.

Norwegian Holidays
For package travel bookings and enquiries, contact Norwegian Holidays.

Hotel -

For hotel bookings and enquiries, contact

Car Rental - CarTrawler

For car rental bookings and enquiries, contact CarTrawler.

Norwegian Charter
If you have a charter booking, you can make a seating request, order baggage, and retrieve your reservation details online. Contact Norwegian Charter you would like to charter a flight.



Contact Centre

If you would like to speak to us, our Contact Centre is available to take your call 7 days a week.

If you have made a booking via a travel agency, please contact the travel agency regarding your booking.

Are you a travel agent? Please visit Norwegian Agent.

Calling from

Phone number

Opening hours 

United Kingdom

+44(0)843 3780 888

24 hours


+34 902 848 080

24 hours


+358 (0)9 231 01 600

24 hours


815 21 815

24 hours


+46 (0)770 45 77 00

24 hours


+45 70 80 78 80

24 hours


+49 (0) 32 22 10 93 498

24 hours



24 hours


+66 (0)6000 35 180

24 hours

Other countries

+47 2149 00 15

24 hours


If you have any enquiries or you wish to send your feedback, please complete our Online Question Form. We are unable to provide an immediate response via this form, but one of our customer service representatives will respond as soon as possible.

Norwegian Air Shuttle ASA    
Customer Relations
PO Box 115
1330 Fornebu

Norwegian Head Office
Monday-Friday 08:00-16:00
Phone: +47 67 59 30 00
Fax: +47 67 59 30 01

Visitor address: Oksenøyveien 3, 1366 Lysaker

Norwegian Air Shuttle ASA is registered in the Brønnøysund Register Centre
Organisation number: NO 965 920 358 MVA