Denied boarding

If your flight is overbooked and you have been denied a reserved seat on your Norwegian flight, you may be entitled to monetary compensation in accordance with the applicable regulations as outlined below.

All flights (excluding flights from the US)

If you are denied boarding we will provide compensation in accordance with EU Regulation 261/2004.

If you were denied boarding outside the US and are entitled to claim for compensation according to EU passenger rights, please complete our Denied Boarding Form.

Flights from the US
If you are denied boarding on a flight from the US, we will provide compensation in accordance with Part 250 of US Department of Transportation regulations.

If you were denied boarding in the US and are entitled to claim for compensation according to Part 250 of US DOT, please complete our Expense Refund Form.

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