Punctuality is important for our passengers, and Norwegian strives to ensure that all of our flights depart according to schedule. Regrettably, due to the nature of the aviation industry, it is inevitable that delays may occur from time to time.
If your flight is delayed, and the delay exceeds two hours for flights up to1500 km or three hours for flights between 1500 and 3500 km, you are entitled meals and refreshments in relation to the length of delay, paid hotel expenses if you are offered a flight the next day (including transportation to and from airport and hotel) and two free telephone calls, fax messages or e-mail messages. Meals will not be offered in cases which may cause additional delays.
For delays of 5 hours or more, you have the option to change your flight, and any onward flight with Norwegian, including the return, free of charge. You are also permitted to change the date of travel to a later date within 14 days after original departure, assuming there are seats available. If your reason for travel no longer exists, you are entitled to a full refund, including onward flights on Norwegian and the return journey.
Apply for a refund here.
Requests for refund can also be sent to:
Norwegian Air Shuttle
PO Box 115
Tarmac Delay Contingency Plan – flights to/from the US
In the event of a lengthy delay on the tarmac in the US, we will ensure that all passengers are handled in accordance with our Tarmac Delay Contingency Plan.