(For flights to/from the US only)
If you experience a lengthy delay on the tarmac in the US, we will ensure that all passengers are handled in accordance with our tarmac delay contingency plan. We have dedicated sufficient resources to implement our tarmac delay contingency plan and our plan has been coordinated with US airport authorities, Customs and Border Protection and the Transport Security Administration at each airport that Norwegian operates to/from, including diversion airports.
In such event, Norwegian will not permit an aircraft to remain on the tarmac for more than four hours without allowing passengers to disembark. However, if it is established by the pilot that there is a safety or security related reason to prevent passengers from disembarking or if air traffic control should inform that disembarkation would significantly disrupt airport operations, passengers will be asked to remain onboard.
Norwegian will provide adequate food and potable water no more than two hours after the aircraft leaves the gate or touches down, unless the pilot determines that safety or security reasons preclude such service from being provided.
Norwegian will ensure that operable lavatory facilities are available and will provide adequate medical attention, if needed, while the aircraft remains on the tarmac.
Our crew will provide information to passengers regarding the reason for the delay, if known, and updated information regarding the status of the flight beginning 30 minutes after the scheduled departure and every 30 minutes thereafter.
For aircraft that remain at the gate with the flight door open, Norwegian will inform that you may leave the aircraft and return to the gate or another disembarkation area if such an opportunity exists beginning 30 minutes after the scheduled departure (including revised departure times) and every 30 minutes thereafter.