| To help save you time and money, we recommend for you to make your booking and any changes to your booking online when possible. If you would like to speak to us, our Contact Centre is available to take your call 7 days a week. To change an existing booking, log in to "My Reservations" and follow the prompts. |
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| Contact Centre |
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Calling from
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Phone number
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Opening hours
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United Kingdom
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+44 (0)208 099 7254
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Monday-Friday: 08:30-17:00
Outside opening hours:
+47 2149 00 15
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Finland
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+358 (0)9 231 01 600
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24 hours
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Norway
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+47 815 21 815
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24 hours
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Sweden
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+46 (0)770 45 77 00
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24 hours
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Denmark
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+45 70 80 78 80
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24 hours
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USA
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1-800-357-4159
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24 hours
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Other countries
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+47 2149 00 15
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24 hours
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| Baggage Department |
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Contact our representatives at the airport to register any baggage irregularities. Damage baggage must be presented within seven days. Our handling agent will provide information regarding the processes you will need to follow.
If our handling agent is not able to assist with your queries, please contact Norwegian’s Baggage Department:
Monday-Friday 09:00-15:00
+47 2149 0015 (outside Norway)
815 21 815 (within Norway)
All claims must be sent by post and include the original report provided at the airport, documentation on the value/age of the damaged baggage and your bank account details (IBAN, BIC/Swift code, account holder’s name and address).
Norwegian Air Shuttle ASA
Baggage Department
PO Box 115
1330 Fornebu
Norway
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| Cargo - Jetpak |
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Jetpak is responsible for all freight shipped with Norwegian. For rates and information, please contact Jetpak.
Phone: +47 64 81 83 04
Fax: +47 64 81 64 85
www.jetpak.no
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| Charter bookings |
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Outside our ordinary route program, we offer aircraft charter, tailor made to our customers' needs. Charter is sometimes a cheaper solution when larger groups are travelling or when a customer can fill the capacity of our Boeing 737-300 aircraft which accommodates 148 passengers.
We fly charter to destinations in our ordinary route program as well as other destinations approved for operation. Prices for aircraft charter depends on distance, what airport is chosen, how many passengers and catering. Charter requests depend on availability in our ordinary route program. In most circumstances we have availability for late evening or night flights only.
For any charter requests or questions please send your email to hjelp@norwegian.no (please include "Charter" in the subject field).
For passenger queries, please phone our Contact Centre. |
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| Customer Relations |
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If you wish to claim for costs incurred during your recent flight, please complete one of our online forms as outlined below.
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Submit your feedback
If you have any enquiries or you wish to send your feedback, please contact our Customer Relations Department via post:
Norwegian Air Shuttle ASA
Customer Relations
PO Box 115
1330 Fornebu
Norway
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| Group bookings |
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Norwegian offers group fares for 10 passengers or more travelling together.
Norwegian group bookings are available for flights only. For hotel reservations, or flight + hotel, please contact one of our partners – see the link on our website or contact your travel agent.
Special terms and conditions apply to group bookings. To make a group booking, select the amount of passengers (over 9) and complete your group booking request online.
Opening hours: 09:00-16:00 Monday to Friday
Phone: +47 815 11 560
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| Hotel and car rental |
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If you have a query regarding your recent hotel booking or car hire reservation please contact one of our partners.
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Booking.com – hotel booking
24/7 Customer Service
800 195 73 (within Norway)
+44 20 3320 2609 (international)
For contact details within your home country or to send an email, visit booking.com.
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CarTrawler – car rentals
Ph. +47 21 51 81 71
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| Lost and found |
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All passengers are responsible for ensuring that they do not leave any items onboard when disembarking the aircraft. If you have left an item onboard, we advise you to contact the lost and found department at the airport.
Oslo Gardermoen
Lost and found – click here.
Copenhagen Kastrup
Items left onboard will be delivered to the police + 45 38 74 88 22.
Items left at the airport, contact lost and found – click here.
Stockholm Arlanda
Items left onboard will be delivered to Nordic Aero. After 24 hours, contact Bagport – click here.
Items left onboard flights to Oslo Gardermoen and Stockholm Arlanda can be located online – click here.
For all other destinations, please search the relevant airport lost and found information on the web.
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| Norwegian head office |
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Monday-Friday 08:00-16:00
Phone: +47 67 59 30 00
Fax: +47 67 59 30 01
Norwegian Air Shuttle ASA
PO Box 115
1330 Fornebu
Norway
Visitor address: Oksenøyveien 3, 1366 Lysaker
Organisation number: NO 965 920 358 MVA |
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