Tickets

• Flights within the Nordic countries (excluding Iceland)
• Flights to/from USA and Thailand – Economy cabin
• Flights to/from USA and Thailand - Premium cabin
• All other international flights
• Making a booking
• Cabin upgrade
• Changing your ticket
• Cancelling your ticket

Changes

Read more about changing your ticket

• Name, date, time, destination can be changed up to 30 minutes before scheduled departure.
• The applicable charge (change fee/name change fee) and any difference between the original and new ticket will apply.

• Name, date, and time  can be changed up to 30 minutes before scheduled departure without any additional charges.
• The new ticket price may apply to changes to destination.

Cancellations

Read more about cancelling your ticket

• Can be cancelled without charge within 4 hours of making a booking. After 4 hours the ticket is non-refundable.

• Can be cancelled free of charge.

Charged upon booking

Charged on departure

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Changes

Read more about changing your ticket

• Name, date, time, destination can be changed up to 30 minutes before scheduled departure.
• The applicable charge (long distance ticket change/name change) and any difference between the original and new ticket will apply.

• Name, date, and time  can be changed up to 30 minutes before scheduled departure without any additional charges.
• The difference in fare may apply to changes to destination.

Cancellations

Read more about cancelling your ticket

• Can be cancelled without charge within 4 hours of making a booking. After 4 hours the ticket is non-refundable.
• Flights to/from USA
  Tickets to/from the US cancelled within 24 hours of purchase will be fully refunded, provided the booking is made at least one week prior to travel. To cancel your ticket and apply for a refund, please phone our Contact Centre.

• Can be cancelled free of charge.

* Optional extras can be purchased individually or you can choose to purchase our Plus-package at the time of booking which includes our most popular services and save. Services included in our Plus-package will be displayed at the time of booking. The Plus-package cannot be purchased after your booking is made.

Changes

Read more about changing your ticket

• Name, date, time, destination can be changed up to 30 minutes before scheduled departure.
• The applicable charge (long distance ticket change/name change) and any difference between the original and new ticket will apply.

• Name, date, and time  can be changed up to 30 minutes before scheduled departure without any additional charges.
• The difference in fare may apply to changes to destination.

Cancellations

Read more about cancelling your ticket

• Can be cancelled without charge within 4 hours of making a booking. After 4 hours the ticket is non-refundable.
• Flights to/from USA
  Tickets to/from the US cancelled within 24 hours of purchase will be fully refunded, provided the booking is made at least one week prior to travel. To cancel your ticket and apply for a refund, please phone our Contact Centre.

• Can be cancelled free of charge.

Changes

Read more about changing your ticket

• Name, date, time, destination can be changed up to 30 minutes before scheduled departure.
• The applicable charge (ticket change/name change) and any difference between the original and new ticket will apply.

• Name, date, and time  can be changed up to 30 minutes before scheduled departure without any additional charges.
• The difference in fare may apply to changes to destination.

Cancellations

Read more about cancelling your ticket

• Can be cancelled without charge within 4 hours of making a booking. After 4 hours the ticket is non-refundable.

• Can be cancelled free of charge.

After completing your reservation your travel information and booking reference will appear on your screen. We will then send you an email containing a PDF file with your travel document and a travel receipt. You can also select to receive a receipt via SMS. This will contain your booking details. Please retain this information for your journey.

The reference number provided is your only confirmation of booking. Norwegian booking references comprise of six characters (letter and numeric). Your booking is not confirmed until you have received your reference number.

• All tickets are charged per person per one way journey and include all taxes and charges, excluding optional services and charges where applicable.
• Optional services are charged according to the applicable conditions. All additional charges will be specified in separate transactions.
• A service charge will apply to all bookings made via our Contact Centre or at the airport.
• All domestic tickets and service charges for domestic flights include VAT (local VAT rates will apply dependent on country of travel). 
• All fares are subject to availability.   

To change your ticket, log in to "My Reservations" and follow the prompts.

• You do not have the ability to return to your original booking once the change is made.
• Credit card details must be provided every time a change is made. 
• Connecting flights made under the one reservation number, are considered one flight and cannot be split.
• Cannot upgrade LowFare to Flex or Premium to PremiumFlex.
• Refunds are not provided even if you change your ticket to a lower price category.
• A service charge will apply to changes made via our Contact Centre or at the airport.
• Certain tickets cannot be changed online, and must be changed via our Contact Centre. Norwegian does not guarantee that changes can be made.
• To change a child ticket to an adult ticket, please phone our Contact Centre. The child ticket will be refunded once you have purchased a new ticket at the fare available for the same flight in the same name.
• It is not possible to change booked international flights to domestic flights or vice-versa. It is also not possible to change a domestic flight within one country to a domestic flight within another country. Purchases cannot be made between VAT and non-VAT zones.
• To change the name for one way of a booking with a return flight, please phone our Contact Centre.
• It is not possible to change your ticket by e-mail.

• Follow the same steps to upgrade your cabin type.
• For upgrades from Economy to Premium cabin for the same flight, the difference between the original ticket price and new ticket price will apply.
• For upgrades from Economy to Premium cabin with any other changes (e.g. name, date/time) the applicable charge (name/long distance change fee) in addition to the difference in fare will apply.

To cancel your ticket, log in to "My Reservations" and follow the prompts.

LowFare: If this tab is not available, more than 4 hours have passed since the booking was made, at which time the ticket is non-refundable and standard conditions apply.

• It is not possible to cancel your ticket by e-mail.
• Government taxes and charges for unused LowFare tickets can be refunded by completing our "ticket refund form" online. A refund fee will apply.

Booking errors
If you have booked the wrong date/time/destination/name when making your original booking, phone our Contact Centre within 24 hours of making the booking (12 hours if booked less than 24 hours before departure). We will book a new ticket at the available fare and the original ticket will be fully refunded. A refund will not be provided if a new ticket is not booked in accordance with the applicable conditions.