If you wish to submit feedback or a claim for costs incurred during your recent flight, please complete one the forms as outlined below. Please note that all baggage claims must be sent via post. For more information, click here.
Expense refund form
If you wish to submit your feedback or a claim for additional expenses incurred during your flight, please complete the expense refund form.
Ticket refund form
If your flight is cancelled or delayed for more than 5 hours and you do not travel, you can apply for a refund of your ticket. You may also use this form to apply for a refund of taxes if you have chosen to cancel your ticket. Please complete the ticket refund form.
Denied boarding form
If you have been denied boarding, please complete the denied boarding form.
If you have any enquiries or you wish to send your feedback via post, please attention your correspondence to the Customer Relations Department.
Norwegian Air Shuttle ASA
PO Box 115
1330 Fornebu
Norway
Items left onboard - lost and found
For items left onboard, please contact the lost and found department at the airport. For more information, click here.