Answer:
In accordance with our conditions we do not provide refunds for low-cost tickets. Once a flight is confirmed the booking is binding.
If you have travel insurance we advise you to contact your insurance company directly in cases where cancellations are made as a result of illness, as it is the insurance company which will make the refund in such cases.
To view the regulations for changing flights, click here.
For refund of flight taxes please click here. We charge a fee of 6 EUR per person per leg for refunds of taxes and duties.