Information for passengers with special needs travelling to/from the US (English only) >>
To help ensure that we can meet your requirements for your flight, we ask you to please make your booking with assistance at least 48 hours prior to departure. If you make your booking after this time, we will do our best to assist. On this page you can find the information you need about the types of services we offer. Please pay careful attention to our terms and conditions and booking requirements..
NOTE: Special needs requests cannot be made via email. We do not accept CashPoints as payment on tickets that are booked via our Contact Centre. Passengers with special needs must check in at least 1 hour before departure.
Can I travel without a companion?
The majority of passengers with reduced mobility can travel without a companion when travelling with Norwegian. To ensure the safety of all passengers, including passengers with reduced mobility, and to avoid the delay of a possible evacuation, some travellers must travel with a companion. This is to meet safety requirements, according to (EC) 1899/2006 (EU-OPS) and is in accordance with the exemption provision as described in (EC) 1107/2006 paragraph 4.2.
In order to travel independently, you must have the ability to perform the following tasks without assistance:
- Unfasten your seat belt
- Retrieve and fit your life vest
- Reach an emergency exit unaided
- Fit an oxygen mask
- Understand safety instructions given by the cabin crew (either verbally or visually)
Can I travel without a companion?
Companion
If you do not meet these requirements, you must be accompanied by a companion who is capable of providing this assistance during your flight. The companion must be at least 16 years old. We will do our best to ensure that the companion will receive a seat next to the passenger in need. Each companion cannot assist more than one passenger and must purchase a regular adult fare.
NOTE: Our crew cannot lift you or assist you in the lavatory or with medication. They can assist in simple preparations for a meal, but cannot feed you.
Such conditions are accordance with the international code of practice and guidelines produced by the Department for Transport supported by a working group including, amongst others, Department for Transport and safety guidelines published by European Aviation Safety Agency (EASA).
Online bookings - special needs
We now offer passengers with special needs the ability to book certain services online. Our online tool will show if we have the capacity to meet your requirements for the flight selected. To add a special service request to your existing booking, click here.
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Special needs
Online bookings
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Requirements/service provided
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WCHC – Wheelchair (seat)
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The passenger requires a wheelchair through the terminal and to/from their seat on the aircraft. A companion may be necessary. Passengers travelling with an electric wheelchair must book via our Contact Centre – see information below.
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WCHS – Wheelchair (steps)
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The passenger cannot ascend/descend steps but is able to move to/from the aircraft door to their seat onboard. Wheelchair/assistance is required through the terminal, to/from the aircraft door and up/down steps.
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WCHR – Wheelchair (ramp)
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The passenger can ascend/descend steps and is able to move to/from the aircraft to their seat onboard, but may have difficulty walking long distances. Wheelchair/assistance is required through the terminal and to/from the aircraft.
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Vision/Hearing impairments
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To ensure that we have the ability to provide the appropriate level of service, please advise us if you have vision/hearing impairment. Passengers who are both blind and deaf must travel with a companion.
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Service dog in cabin/
cargo hold
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Service dogs or service dogs in training for passengers with special needs are accepted on all Norwegian flights (excluding flights to the UK) at no extra charge. Police and rescue dogs are accepted for carriage on flights between Schengen countries only. For more information, click here.
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Allergic to animals
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Passengers allergic to animals can ensure that dogs/cats will not be booked onboard their flight. If an animal has already been booked onboard the flight, you will not have the ability to order this special service request.
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Passengers with medical conditions and other special needs
The following special services must be made via our Contact Centre. Due to limited capacity, passengers must make their booking with assistance via our Contact Centre 48 hours prior to departure.
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Special needs
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Requirements/service provided
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Electric wheelchair
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Due to limited capacity, passengers travelling with electric wheelchairs must make their booking via our Contact Centre. Terms and conditions for the carriage of electric wheelchairs apply, click here.
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Oxygen
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If you are aware that you require oxygen onboard your flight, you must bring your own supply. This request must be made via our Contact Centre. Each cylinder (including valve and regulator) must not exceed 5kg in total. Cylinders, valves and regulators, where fitted, must be protected from damage. You should advise our check-in agents and cabin crew when travelling with oxygen.
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Meet and assist
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We offer this service to passengers with special needs who need assistance through the terminal to the aircraft (e.g. elderly people, passengers on crutches and passengers with medical conditions). If you require a wheelchair, you must book the appropriate wheelchair service. NOTE: Norwegian does not offer this assistance to passengers travelling with children or excess amounts of luggage.
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Travelling with your own wheelchair, mobility aid and/or medical equipment
Passengers with reduced mobility are permitted to bring two pieces of mobility equipment in addition to necessary medical equipment related to their needs free of charge.
Travelling with a wheelchair
When travelling with your own wheelchair it may not always be possible to bring it to the boarding gate. In cases such as this, we will provide you with a temporary wheelchair at the airport.
Norwegian has restrictions regarding the carriage of electric wheelchairs. If you are travelling with an electric wheelchair, click here.
Onboard wheelchair for persons with reduced mobility (PRM)
Cabin crew on European airlines must be able to assist PRMs moving to and from toilet facilities if required, in accordance with Regulation (EC) 1107/2006 of the European Parliament and of the Council.
In order to meet this requirement all Norwegian aircraft are equipped with a foldable onboard wheelchair to assist with moving the passenger between their seat and the lavatory. The passenger must be able to move in and out of their wheelchair unassisted or with the assistance of their travel companion. Cabin crew are not able to lift the passenger (to avoid injury of cabin crew) and can only provide assistance by pushing the wheelchair to and from the lavatory. This wheelchair is not emergency equipment and cannot be used during an evacuation.
NOTE: Norwegian does not accept stretchers.
Seating
Norwegian will make all reasonable efforts to accommodate your seating request. Safety issues regulated by the abovementioned EU-OPS may necessitate specific seating arrangements for passengers with reduced mobility. If your mobility is reduced you will not be allowed to sit in a seat near, or adjacent to, an emergency exit.
Special seat / support harness
In general, all passengers must sit upright and strapped in their own seat when they are over 2 years of age. In some cases can we accept that a specially approved child seat (AIC-35/09) is brought onboard to use. This seat can be placed in the ordinary seat in a way that the child can sit leaned back on take-off and landing. This will only be an option for children over 2 years of age that can fit into this special seat.
The Norwegian Civil Aviation Authority has also approved an alternative harness that provides support for the passenger, in addition to the regular seatbelt. The passenger must bring the harness, and the travel companion or carer must know how to use it. For more information, see www.crelling.com . Aside from these options, a body splint that supports the passenger (especially the head) in a sitting position may be used during the flight. Passengers must bring such apparatuses when they travel if required. Norwegian does not provide special seating equipment/support harnesses.
Allergies
If you have a nut allergy we advise you to phone our Contact Centre and inform our cabin crew when boarding your flight. The cabin crew will make an announcement advising the other passengers onboard that products containing nuts will not be sold and should not be consumed. If you require medication for your allergy, this must be brought onboard as we do not carry such supplies. Please be aware that our cabin crew are unable to administer such medication.
For passengers that are allergic to animals, please see information above.
Infectious diseases
Passengers with infectious diseases are not permitted to travel onboard our flights. Examples of infectious diseases are chickenpox, rubella, measles or similar. If symptoms of a disease are visible at the time of departure, a medical certificate must be provided. Norwegian retains the right to refuse passengers who cannot provide the necessary documentation.
Norwegian provides its services in accordance with Regulation (EC) 1107/2006 of the European Parliament and of the Council and we adhere to applicable safety regulations published in Regulation (EC) 1899/2006 (EU-OPS) and Act no. 0101 of 11 June 1993 relating to Aviation (Aviation Act) and safety guidelines presented in TGL-44 and by the European Aviation Safety Agency (EASA).