Information for passengers with special needs travelling to/from the US (English only) >>
Service dogs or service dogs in training for passengers with special needs are accepted on all Norwegian flights (excluding flights to the UK) at no extra charge. Police and rescue dogs are accepted for carriage on flights between Schengen countries only.
To help ensure that we can meet your requirements for your flight, we recommend that you book your flight and service dog at the same time, online or via our Contact Centre at least 48 hours prior to departure. You also have the ability to make this request after your booking is made. Bookings for service dogs to Svalbard must be made via our Contact Centre. To add your service dog to an existing booking, please click here.
The animal is permitted to travel with the passenger in the cabin and must lie or sit on the floor in front of its owner. The animal must be on duty and easily identified as a service dog (e.g. vest).
To avoid delays, we recommend all passengers travelling with a service dog to check-in counter at least 1 hour before departure.
NOTE: Norwegian is not responsible for verifying that the animal has the necessary documentation, including vaccination documents, prior to travel through, to or from any country. It is the responsibility of the passenger to pay any fines, costs or any other expenses incurred as a result of insufficient documentation being provided.