Norwegian Holidays

 

Norwegian Holidays offers package deals for selected flights.

NOTE: Individual services purchased separately and not part of a flight package (with Norwegian Holidays), are subject to the suppliers’ conditions.   

The following information and conditions is relevant to services purchased as part of a package with Norwegian Holidays.

 


IMPORTANT INFORMATION: Flight+Hotel booked with Travellink
If you have any questions regarding a package holiday (Flight+Hotel) booked with Travellink, please contact Travellink: Denmark; Sweden; Finland.

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Flight

Unless otherwise specified in these conditions, the conditions for Norwegian Air Shuttle will apply for the flight portion of the package. This information can be found at www.norwegian.com.

Bookings and payments
Norwegian Holidays bookings can be made for up to 8 passengers. All bookings must be made online at least 72 hours prior to departure. All bookings must be paid in full by credit card at the time of booking.

NOTE: Bookings are not available over the phone or by mail.

Changes/Cancellations
Changes are not permitted. Bookings are non-refundable upon cancellation.

Cancellation Protection
Cancellation Protection is available for purchase at the time of booking for a fee of NOK179.

Read more about Cancellation Protection.

Children/Infants
Children under 18 years of age may not travel alone and must be accompanied by an adult 18 years or older on the same package.

Infants (under 2 years) will not have their own seat allocated. If you wish to purchase a seat for your infant, you must book the infant as a child. NOTE: You will be charged the regular child hotel rate if you book your infant as a child.

Seating
Advanced seat reservation is included in the package price.

It is not possible to purchase an extra seat for personal comfort, medical reasons or musical instruments.

Note: Passengers travelling with an infant (under 2 years of age) must phone Norwegian Holidays to make a seat reservation.

Baggage

Hand baggage:
Please see www.norwegian.com  for conditions.

Checked baggage: The Norwegian Holidays package price includes 2 pieces of checked baggage (max. 20kgs per piece) per person. If any piece of luggage weighs more than 20 kg, the extra weight will be charged as excess luggage. Individual baggage units must not exceed 32kg.

Excess baggage fees must be paid to our handling agents at the airport.

NOTE: Baggage allowances for Infants and information regarding the carriage of strollers and car seats can be found at www.norwegian.com.

Oversized baggage: To pre-order oversized baggage, such as ski and golf equipment, phone Norwegian Holidays after the package is purchased. Payments must be made at the airport on the day of departure. Bookings can also be made at the airport. The airport rate will apply to oversized baggage regardless if it is pre-ordered.

Special needs
To ensure that we can meet your requirements for your flight, we ask you to please phone Norwegian Holidays immediately after making your booking online.

NOTE: Service dogs are not permitted in connection with Norwegian Holidays bookings.

Animals

Animals are not permitted in connection with Norwegian Holidays bookings.

Check-in
All passengers with Norwegian Holidays bookings must check in before proceeding to the boarding gate.

See more information regarding check-in and boarding deadlines.

Norwegian Holidays – Terms and Conditions
All passengers with Norwegian Holidays bookings must agree to the Norwegian Holidays General Conditions for Package Travel and Norwegian Air Shuttle’s General Conditions of Carriage for the flight portion of the package.

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Hotel

It may be possible to request special services such as baby cots, non-smoking rooms and accessible rooms at the time of booking, however Norwegian Holidays cannot guarantee that such requests will be provided by the hotel. Please note that this may be limited depending on availability and can therefore not be guaranteed. Such services may be subject to additional charges, which may not be included in the package price.

Airport/Hotel transfers, tourist taxes, parking fees, meals, hotel fees, events, tips, and other additional fees and services are not included in the package price purchased from Norwegian Holidays provided this is not expressly stated on the voucher.

Please note that credit card, cash deposit and proof of identification may be required upon check-in at the hotel. Some hotels have restrictions such as age limits and these restrictions would be subject to each hotel's terms and conditions. Hotel ranking is not guaranteed.

Check-in / Check-out
Most of our hotels, if not otherwise specified, offer check-in until 12am (midnight). The normal check-out time is 12pm (midday), but may vary from hotel to hotel. Check-in and check-out time will be specified on the hotel voucher. It is not permitted to allow more people in the room other than what is sated on the hotel voucher, regardless of the room type.

In case of emergency
Please contact Norwegian Holidays should you experience problems with check-in at your hotel.

Airport/Hotel transfer
Transportation between the airport and the hotel is not included in the package price. We recommend that you check the distance between the airport and the hotel before making your booking.

Hotel taxes
Certain hotels might be subject to local taxes. This must be paid by the traveler directly at the hotel.

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Car hire

The cost stated for the car hire is for the entire rental period. For information about what is included/excluded in the package price, we refer to the information stated on your voucher.

Please keep this in mind as specific requirements may vary depending on the country where the car is rented. This may include restrictions such as the age limit and any additional charges. You will be asked to read and accept these requirements at time of booking.

 

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Contact us

Calling from

Phone number

Opening Hours

Norway

815 56 020

Mon-Fri: 09:00-15:00 (CET)
Sat: Closed
Sun: Closed

All other countries

+47 21 00 40 20

E-mail

travel@norwegianholidays.com


 

 


 

Faq

 

Booking questions:

How do I know if my booking is successful?
If you get an error message your booking is unlikely to have been successful. When you make a booking and it has been confirmed you will receive a Norwegian Holidays document to the email you have provided. If you are not sure whether your booking was successful for another reason please contact Norwegian Holidays on phone: 815 56 020 (within Norway) +47 21 00 40 20 (from outside Norway)
Please don`t just make another booking as you may end up getting charged twice.

 

Is it possible to purchase and make a seat reservation after the reservation is completed?
Seat reservation is included in Norwegian Holidays. If you experience problems with your seat request during booking process please contact Norwegian Holidays.

 

Can I add a car and/or hotel to my reservation?
No. Reservation of car and/or hotel must be made at the time of booking.

Can I change my reservation?
No. It is not possible to change a Norwegian Holidays reservation.

 

Can I bring my sports equipment?
Yes. Send a request to travel@norwegianholidays.com. Payments must be made at the airport prior departure. For information and charges see Norwegian.com.

 

Can I get a baby cot for my infant at the hotel?
Please add your request during the booking process or contact the hotel directly. 

 

How can I make a seat reservation when traveling with an infant?
Please contact Norwegian Holidays by phone or email and we will book the seats for you.

 


Terms and conditions questions:

Is name change allowed? 
Name correction is allowed if a name is misspelled. Please contact Norwegian Holidays latest 24hours prior departure.

 

I made an error in my reservation. Is it possible to cancel my reservation?
No

 

Can I cancel my reservation?
No

 


Documents and Vouchers questions: 

Is it mandatory to print the hotel voucher?
It is recommended to bring the hotel voucher as it contains useful information.

 

Is it mandatory to print the car rental voucher?
Yes, It`s mandatory to print and bring your car rental voucher to the car rental company. The voucher also includes important information regarding the car rental company and contact information.

 

I have not received any confirmation on my email?
Please check your junk mail. If you still can`t find it, please contact Norwegian Holidays.


I need a copy of my reservation. Where can I find it?
https://www.norwegianholidays.com/travel/retrieve_booking.cfm

 

Do I need separate airline tickets/travel documents?
No. The booking confirmation received on your email is efficient to travel. It is recommended to bring the booking confirmation. You will need the airline reservation number (six digits) to use the self service check-in. This can be find on the document.

 


Hotel questions:

Why does the hotel ask for my credit card even though the reservation is already paid for?
It is normal procedure for hotels to reserve an amount on your credit card upon check-in as a deposit for optional services.

 

What should I do if I have to pay for a service that should have already been included in my reservation?
Please check your hotel voucher. Please address any discrepancies directly to the hotel staff when checking out.

 

The hotel does not meet my expectations. What can I do?
Please address your inquiries directly to the hotel staff as soon as possible.

 

The hotel is unable find my reservation. What can I do?
Please present your voucher at the reception. If the hotel is still unable to help please call Norwegian Holidays.

 

Why do I get availability for hotels very distance from my original search?
Our hotel provider offer an extended search to give you a more options. You are able to narrow the search with different tools on the left panel.

 

How can I find a hotel in the city center?
Please check "city" in "find hotels nearby".

 

Why do some hotels state that their room is non refundable? Aren’t all rooms non refundable?
All Norwegian Holidays reservations are non refundable.

 

How do I request a non smoking/smoking room?
Please add your request during the booking process or contact the hotel once your booking is made.

 

How can request an accessible room?
Please add your request during the booking process or contact the hotel once your booking is made.

 

I would like to upgrade my hotel room. Is this possible?
We are not able to upgrade your hotel room. To request an upgrade, please ask the hotel reception upon arrival

 

How can I get room with a sea view?
Please add your request during the booking process or ask the hotel reception upon arrival.

 


Car questions: 

The car rental office is closed. How can I pick up my car?
Please check your voucher or call Norwegian Holidays.

 

Is it only possible to book one car per reservation?
Yes correct.

 

Is it possible to request a child seat for my rental car?
Send an e-mail with your request including your booking number to: travel@norwegianholidays.com. We will forward your request to the car rental company. Any extra charges involved must be paid for directly to the car rental company.

 

Is there any insurance included in the car rental?
It can vary from one car rental provider to another. Please check the link provided in the reservation confirmation from the car rental company.

 


CashPoints questions:

When will my CashPoints be available in my account?
They will be available after you complete your trip.

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