Sabre Agent information
** Sabre E-ticketing is only accessible in DE / DK / FI / FO / GB / GI / GL / NO / SE / US **
TABLE OF CONTENT
1. General
CONTACT INFORMATION
MISCELLANEOUS USEFUL INPUTS
ELIGIBILITY RULES
2. Namechange
NAMECHANGE
3. Q-surcharge
SHORTHAUL
LONGHAUL
4. Baggage policy
CHECKED BAGGAGE ALLOWANCE
EXCESS BAGGAGE
CABIN BAGGAGE
FIREARMS, OTHER WEAPONS AND AMMUNITION
PROHIBITED ARTICLES - DANGEROUS GOODS
OVERSIZED BAGGAGE
CELLO ( BULKY LUGGAGE IN CABIN )
GOLF/SKI EQUIPMENT
BICYCLES, SURFBOARDS, SCUBA DIVING EQUIPMENT AND KITE
FISHING-ROD
5. Fasttrack
6. Minors
INFANTS
CHILDREN
UNACCOMPANIED CHILDREN (UMNR)
7. Medical transport
ACCEPTANCE OF MEDICAL PASSENGERS - GENERAL
ALLERGIC TO PETS
BLIND/DEAF PASSENGERS
WHEELCHAIR SERVICE
FOLDING WHEELCHAIRS
POWER DRIVEN WHEELCHAIRS
PREGNANT PASSENGERS
OXYGEN
OXYGEN CONCENTRATOR
STRETCHER TRANSPORTATION
SITTING SICK
8. Reservation Procedures
DEPORTEE - ACCOMPANIED/UNACCOMPANIED
EXTRA SEAT - OVERSIZED PASSENGERS / LEG REST / PERSONAL COMFORT
MEET AND ASSIST
9. Animal information
AVIH/PETC GENERAL
AVIH/PETC CHARGES
CRATE DIMENSIONS/WEIGHT
PET IN CABIN - PETC - HOW TO BOOK
PET IN CARGO - AVIH - HOW TO BOOK
SERVICE ANIMALS
10. Groups
1. General:
CONTACT INFORMATION
NORWEGIAN AIR SHUTTLE ASA
OKSENOEYVN 3
PB 115
1330 FORNEBU
PHONE: +47 67 59 30 00
FAX: +47 67 59 30 01
INTERNET: WWW.NORWEGIAN.NO
CONTACT CENTRE
NORWAY: (+47) 815 21 815
SWEDEN: (+46) 0770 45 77 00
DENMARK: (+45) 70 80 78 80
USA: 1-800-357-4159
FINLAND: (+358) (0)9 231 01 600
UNITED KINGDOM: (+44) (0)208 099 7254
OTHER: +47 21 49 00 15
EMAIL: POST@NORWEGIAN.NO
AGENT CONTACT
NORWAY: (+47) 815 11 550
SWEDEN: (+46) 0770 45 77 74
DENMARK: (+45) 89 88 22 67
USA: 1-800 357 6594
FINLAND: (+358) (0)9 424 50 404
OTHER: +47 21 49 22 50
EMAIL: AGENTCONTACT@NORWEGIAN.NO
GROUPS
NORWAY: (+47) 815 11 560
SWEDEN: (+46) 0770 45 77 75
DENMARK: (+45) 89 88 22 68
USA: 1-800-357-4159
FINLAND: (+358) (0)9 424 50 469
OTHER: +47 21 49 00 15
EMAIL: GROUPAGENT@NORWEGIAN.NO
MISCELLANEOUS USEFUL INPUTS:
ADD CORPORATE AGREEMENT CODE:
3OSI DY NCA xxxxxx (xx=Agreement Code)
NORWEGIAN REWARD:
MY REWARD: FFDY12345678-1.1
CORPORATE REWARD: 3OSI DY NCA XXXXXX
ELIGIBILITY RULES
DY ELIGIBILITY RULES FOR E-TICKETING IN SABRE:
(Y - SUPPORTED, N - NOT SUPPORTED)
ABP ALLOWED: N
FOID MANDATORY: N
INF TICKET ALLOWED: Y
MAX NUMBER OF PASSENGERS: 9
UMNR TICKET ALLOWED: Y
GROUP PNRS ALLOWED: N
CONJUNCTION TKT ALLOWED: Y
MAX NUMBER OF SEGMENTS: 16
MULTI TOUR CODES ALLOWED: N
OPEN SEGMENTS ALLOWED: N
FY BULK (US ONLY) ALLOWED: N
CONF SEG MANDATORY WITH OPEN: N
IT/BT FARES ALLOWED: Y
WAITLISTED SEGMENTS ALLOWED: N
NET REMIT ALLOWED: N
CONF SEG MANDATORY WITH W/L: N
NEGO FARES ALLOWED: Y
PASSIVE SEGMENTS ALLOWED: N
COMPANION FARES ALLOWED: N
E INDICATOR WITH PNR CLAIM: N
NORWEGIAN DOES NOT HAVE ANY INTERLINE AGREEMENTS.
NORWEGIAN DOES NOT PROVIDE WAITLIST.
NORWEGIAN IS A POINT-TO-POINT AIRLINE.
2. Namechange
NAMECHANGE
NAMECHANGE IS PERMITTED AGAINST A FEE.
CHANGE CAN ONLY BE MADE WITHIN OFFICE HOURS, CET 0900-1600 MONDAY-FRIDAY. PLEASE CALL AGENT CONTACT TO MAKE THE CHANGE.
NAMECHANGE OUTSIDE OFFICE HOURS IS NOT POSSIBLE. PASSENGER MUST PURCHASE A NEW TICKET.
FEE FOR NAMECHANGE (PER PASSENGER, PER LEG. MUST BE COLLECTED AS A VMCO) NOK 249/ SEK 299/ DKK 249/ EUR 32/ GBP 32
3. Q-surcharge
SHORTHAUL
A Q-SURCHARGE IS AUTOMATICALLY ADDED TO FARE ON ALL BOOKINGS. THE Q-SURCHARGE INCLUDES 2 PIECES OF CHECKED LUGGAGE (20 KILOS PER PIECE), SEATING, CREDIT CARD FEE AND TRANSFER FEE.
THE Q-SURCHARGE IS COLLECTED PER LEG/PER PASSENGER.
DOMESTIC WITHIN THE NORDIC COUNTRIES & INTER NORDIC:
FLEX: 40 NOK
LOWFARE: 60 NOK
CITY:
FLEX: 40 NOK
LOWFARE: 100 NOK
MEDITERRANEAN:
FLEX: 40 NOK
LOWFARE: 150 NOK
MEDITERRANEAN LONG & DUBAI:
FLEX: 40 NOK
LOWFARE: 190 NOK
LONGHAUL
Q-SURCHARGE FOR LONGHAUL INCLUDES 2 PIECES OF CHECKED LUGGAGE (20 KILOS PER PIECE), SEATING, CREDIT CARD FEE, TRANSFER FEE AND MEAL ACCORDING TO CABIN CLASS.
THE Q-SURCHARGE IS COLLECTED PER LEG/PER PASSENGER.
FLEX/PREMIUM FLEX: NEW YORK (JFK) AND BANGKOK (BKK): 40 NOK
LOWFARE/PREMIUM: NEW YORK (JFK): 450 NOK
LOWFARE/PREMIUM: BANGKOK (BKK): 550 NOK
4. Baggage policy
GENERAL
TWO PIECES OF CHECKED BAGGAGE ARE INCLUDED IN THE Q-SURCHARGE IN SABRE. EACH BAGGAGE CAN WEIGH MAXIMUM 20 KILOS.
ALL BAGGAGE NOT INCUDED (I.E. SPECIAL BAGGAGE) IN THE TICKET MUST BE PAID AT THE AIRPORT AT DEPARTURE.
CHECKED BAGGAGE ALLOWANCE
MAX CHECKED BAGGAGE ALLOWANCE: 2 X 20KG
MAX WEIGHT: 32KG
MIN WEIGHT: 2KG
MAX DIMENSIONS: LENGTH 250 CM X WIDTH 79 CM X HEIGHT 112 CM
MAX TOTAL CIRCUMFERENCE: 300 CM
2 PCS OF CHECKED BAGGAGE ARE INCLUDED IN THE TOTAL FARE FOR BOOKINGS MADE IN SABRE.
EXCESS BAGGAGE
EXCESS BAGGAGE CHARGE:
PER KILO INTERNATIONAL/PER KILO DOMESTIC
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
MAXIMUM EXCESS BAGGAGE ALLOWED: 24KG PER PERSON
MAXIMUM WEIGHT PER PIECE: 32KG
MAXIMUM DIMENSIONS: LENGTH 250 CM X WIDTH 79 CM X HEIGHT 112
MAX TOTAL CIRCUMFERENCE: 300 CM
CABIN BAGGAGE
ONLY ONE PIECE OF CABIN BAGGAGE ALLOWED PER PERSON.
MAX WEIGHT: 10KG (ON JOURNEYS THAT INCLUDES DUBAI THE MAX WEIGHT IS 8 KG)
MAX DIMENSIONS: 55X40X23CM (LENGTH/WIDTH/HEIGHT)
FIREARMS, OTHER WEAPONS AND AMMUNITION
FIREARMS OR OTHER WEAPONS USED FOR HUNTING OR SPORT ACTIVITIES ARE CARRIED AS CHECKED BAGGAGE. THEY MUST BE SUITABLY PACKED AND AMMUNITION REMOVED. THE FIREARM MUST BE DIVIDED INTO TWO PIECES. THE BOLT MAY NOT BE CARRIED IN THE SAME BAG AS THE FIREARM. FIREARMS NEED TO BE DECLARED TO NORWEGIAN AT DEPARTURE.
AMMUNITION IS CARRIED AS CHECKED BAGGAGE, PROVIDING THIS IS PACKED IN AN UNOPENED ORIGINAL PACKAGING AND HAS A MAXIMUM TOTAL WEIGHT OF 5KG PER PASSENGER.
EXEMPTION: AMMUNITION WITH EXPLOSIVES OR INCENDIARY PROJECTILES.
HOW TO BOOK: 3WEAP/FREE TEXT-1.1
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
PROHIBITED ARTICLES - DANGEROUS GOODS
NORWEGIAN DOES NOT ACCEPT ANY DANGEROUS GOODS ON BOARD OUR AIRCRAFT. DANGEROUS GOODS ARE DEFINED AS:
-EXPLOSIVES AND FIREARMS
-COMPRESSED GASES (SUCH AS AEROSOLS)
-FLAMMABLE LIQUIDS
-SUBSTANCES WITH A HIGH OXYGEN CONTENT (SUCH AS PEROXIDES AND BLEACHING POWDER)
-TOXIC-, RADIOACTIVE- OR CORROSIVE SUBSTANCES
-MAGNETIC, HARMFUL OR MALODOROUS SUBSTANCES AND IRRITANTS.
YOU ARE FORBIDDEN FROM USING ELECTRICAL DEVICES, WHICH COULD INTERFERE WITH THE AIRCRAFT'S RADIO AND NAVIGATIONAL EQUIPMENT (SUCH AS FM RADIO AND CELLULAR PHONE).
OVERSIZED BAGGAGE
OVERSIZED BAGGAGE IS E.G MUSIC INSTRUMENTS WHICH IS BIGGER THAN 90CM X 75CM X 55CM AND THE FEE INCLUDES A WEIGHT BETWEEN 2 - 20 KG. IF THE BAGGAGE IS HEAVIER THAN 20 KILOS NORMAL EXCESS RULES WILL APPLY.
MAX DIMENTIONS: LENGTH 250 CM X HEIGHT 112 CM X WIDTH 79CM
MAX TOTAL CIRCUMFERENCE 300CM
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
BULKY/VOLUMINOUS ITEMS MUST BE REQUESTED FOR LOAD PLANNING PURPOSE
EXAMPLE: 3BULK/CONTRABASS 20KGS 210X60X30CM-1.1 (L/H/W)
CELLO (BULKY LUGGAGE IN CABIN)
MAX DIMENSION: 150X35X40 CM
MAX WEIGHT: 20KG
CHARGES: APPLICABLE FARE
PASSENGER TAXES, SERVICE CHARGES, SECURITY CHARGES, FUEL CHARGES ETC. APPLICABLE TO DEPARTING PASSENGERS ARE EXEMPTED, BUT DOMESTIC VALUE ADDED TAXES (VAT) MUST BE COLLECTED ON THE DOCUMENT ISSUED.
HOW TO BOOK CELLO:
PLEASE CONTACT AGENT SUPPORT
GOLF/SKI EQUIPMENT
GOLF EQUIPMENT CONSISTS OF ONE GOLF BAG INCLUDING CLUBS AND ONE PAIR OF GOLF SHOES. MAXIMUM WEIGHT 20 KG
HOW TO BOOK: 3GOLF/20KG-1.1
SKI EQUIPMENT CONSISTS OF:
-ONE SKI BAG (MAXIMUM 20 KG)
-ONE SNOWBOARD BAG (MAXIMUM 20 KG)
HOW TO BOOK: 3SPEQ/SKI 20KG-1.1
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
BICYCLES, SURFBOARDS, SCUBA DIVING EQUIPMENT AND KITE
BICYCLES CAN ONLY BE ACCEPTED WHEN HANDLEBAR IS TURNED AND PEDALS REMOVED. IF NOT PACKED IN SUITABLE SUITCASE FOR BICYCLES, ONLY 4 BICYCLES PR FLIGHT CAN BE CONFIRMED.
HOW TO BOOK:
BIKE WITHOUT HARDSHELL CASE: 3BIKE/NOT PACKED IN SUITCASE-1.1
BIKE IN HARDSHELL SUITCASE: 3SPEQ/BIKE 25KG-1.1
SURFBOARD/KITE/WINDSURFING BOARD (MAXIMUM WEIGHT 25KG)
HOW TO BOOK: 3SPEQ/SURFBOARD 25KG 210X50X20-1.1
MAX LENGTH: 250 CM / MAX TOTAL CIRCUMFERENCE: 300 CM
SCUBA DIVING EQUIPMENT (MAXIMUM WEIGHT 25KG)
ONE SET OF SCUBA DIVING EQUIPMENT IS DEFINED AS ONE SCUBA TANK GAUGE, ONE MASK, TWO FINS, ONE SNORKEL, ONE KNIFE, ONE SPEAR GUN AND ONE SAFETY VEST.
HOW TO BOOK: 3SPEQ/SCUBA DIVING EQUIPMENT 25KG-1.1
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
FISHING-ROD
HOW TO BOOK: 3SPEQ/ROD 15KG-1.1
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
5. Fasttrack
PASSENGERS HOLDING DY FLEX-TYPE TICKETS FOR INTERNATIONAL TRAVEL ARE ENTITLED TO USE THE FASTTRACK LANE AT:
-OSLO AIRPORT / OSL
-COPENHAGEN AIRPORT / CPH
-STOCKHOLM AIRPORT / ARN
6. Minors
INFANTS
INFANTS UNDER 2 YEARS OF AGE TRAVEL FREE OF CHARGE DOMESTIC PROVIDED THEY DO NOT OCCUPY ANY SEAT. NO TICKET IS REQUIRED FOR DOMESTIC TRAVEL.
FOR INTERNATIONAL JOURNEYS INFANTS LESS THAN 2 YEARS OF AGE PAY 10 PERCENT OF THE APPLICABLE FARE PROVIDED THEY DO NOT OCCUPY ANY SEAT.
THE FOLLOWING INPUT IS MANDATORY IN ALL BOOKINGS CONTAINING INFANT:
3INFT/SMITH/CHARLES/DATEOFBIRTH-1.1 (ASSOCIATE INFANT TO AN ADULT)
MORE THAN ONE INFANT PER ADULT
ONLY ONE INFANT PER ADULT WILL BE ACCEPTED FREE OF CHARGE. IF ONE ADULT TRAVEL WITH TWO INFANTS THE 2ND INFANT PAYS APPLICABLE CHILD FARE AND NEED TO BE SEATED IN A CAR SEAT.
MAX DIMENSIONS ON CAR SEAT: 42 CM WIDTH X 41 CM DEPTH.
HOW TO BOOK:
-2SMITH/JOHN MR/PAUL CHD (ONE ADULT, ONE CHILD, ONE INFANT)
-I/ADAM
02M1 (BOOK T W O SEATS)
3OSI DY 15MONTHS-1.2 (ASSOCIATE TO THE INFANT BOOKED AS CHILD)
3CHLD-1.2 (ASSOCIATE CHLD ELEMENT TO THE CHILD)
3INFT/SMITH/ADAM/DATEOFBIRTH-1.1 (ASSOCIATE INFANT TO AN ADULT)
INFANT OUTBOUND / CHILD HOMEBOUND
SAFETY REGULATIONS STATES THAT CHILDREN MUST BE PROVIDED WITH THEIR OWN SEAT FROM THE DAY OF THEIR 2ND BIRTHDAY. AS NORWEGIAN PROVIDE POINT-TO-POINT TRAVELS, INFANTS TURNING 2 YEARS DURING THE JOURNEY HAVE TO PAY APPLICABLE CHILD FARE ON THE HOMEBOUND TRAVEL.
BOOK TWO SEPARATE ONE-WAY TICKETS, OUTBOUND WITH INFANT AND HOMEBOUND WITH CHILD.
SECOND PNR MUST BE PRICED AND TICKETED WITH NORMAL CHILD FARE.
CHILDREN
CHILDREN BETWEEN 2 AND 11 YEARS OF AGE ACCOMPANIED BY AN ADULT OVER 16 YEARS OF AGE ARE CHARGED 75 PERCENT OF THE APPLICABLE FARE.
THE FOLLOWING INPUT IS MANDATORY IN ALL BOOKINGS CONTAINING CHILD:
3CHLD-1.2 (ASSOCIATE CHLD ELEMENT TO THE CHILD)
UNACCOMPANIED CHILDREN (UMNR)
AN UNACCOMPANIED MINOR (UMNR) IS:
- A CHILD 5-11 YEARS OLD TRAVELING ALONE
- A CHILD 12-15 YEARS OLD TRAVELING ALONE IF THEIR PARENTS/GUARDIAN HAVE REQUESTED UMNR HANDLING.
- A CHILD UNDER 12 YEARS MUST TRAVEL AS UMNR WHEN TRAVELING TOGETHER WITH A YOUNG PERSON 12-15 YEARS.
- CHILDREN BETWEEN 2 AND 5 YRS ARE NOT ACCEPTED AS UMNR
UNACCOMPANIED MINORS UNDER 12 YEARS PAY 75 PERCENT OF THE APPLICABLE FARE.
NORWEGIAN PROVIDE POINT-TO-POINT SERVICE ONLY, WE CANNOT BE RESPONSIBLE FOR ANY UMNR IN TRANSIT, NOT EVEN IF FURTHER CONNECTION IS WITH NORWEGIAN. NORWEGIAN ACCEPT 8 UM ON BOTH DOMESTIC AND INTERNATIONAL FLIGHTS.
UMNR IS NOT ALLOWED ON ANY FLIGHT TO/FROM:
AE/BA/BG/EG/IL/MA/RS/RU/TR/UA
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
ALL CHARGES PER LEG/PER UMNR. UM FEE MUST BE PAID AT THE AIRPORT BEFORE DEPARTURE.
UMNR - HOW TO BOOK
DO NOT CONFIRM UMNR TO PAX BEFORE CONFIRMATION (KK) OF THE ARRANGEMENT HAS BEEN RECEIVED!
ENTRY:
-SMITH/JOHN UM07-1.1 (UM + AGE IN YEARS)
01M1
3UMNR/UM07-1.1 (ADD ONE REQUEST PER
UM)
IF PNR ALREADY IS CREATED:
ENTRY: 3UMNR/UM07-1.1
-UPDATE NAME ELEMENT WITH “UM07” (UM + AGE IN YEARS)
THE PNR SHALL ALWAYS INCLUDE FOLLOWING ELEMENTS:
5NAME,MOBILE PHONE NUMBER AND ADDRESS OF DELIVERING PERSON
5AP NAME,MOBILE PHONE NUMBER AND ADDRESS OF COLLECTING PERSON
THE FOLLOWING FORM MUST BE FILLED OUT PRIOR TO THE DEPARTURE:
HTTP://WWW.NORWEGIAN.NO/GLOBAL/NORWAY/KUNDESERVICE/DOKUMENTER/UM-SKJEMA.PDF
7. Medical transport
ACCEPTANCE OF MEDICAL PASSENGERS - GENERAL
PASSENGERS WHO ARE SICK, HANDICAPPED OR OTHERWISE DISABLED NEED CERTAIN SPECIAL ARRANGEMENTS WHEN TRAVELING ON DY-FLIGHTS.
PLEASE SEE THE FOLLOWING INFORMATION FOR GUIDANCE. IF YOUR CASE DOES NOT MATCH EITHER OF THE ITEMS LISTED ON THIS INFORMATION PAGE, PLEASE CALL NORWEGIAN FOR ASSISTANCE
ALLERGIC TO PETS
IF ANY PET IN CABIN IS CONFIRMED ON A NORWEGIAN FLIGHT, ANY ALLERGIC TO PETS REQUEST WILL BE DENIED. IF ANY ALLERGIC TO PETS ARE CONFIRMED ON A NORWEGIAN FLIGHT, ANY REQUEST FOR PET IN CABIN WILL BE DENIED.
HOW TO BOOK:
PLEASE CONTACT AGENT SUPPORT
DO NOT CONFIRM ALLERGIC TO PETS UNTIL RECEIVED KK IN SR-ELEMENT
BLIND/DEAF PASSENGERS
NORWEGIAN ACCEPT A MAXIMUM OF 4 UNESCORTED BLIND/DEAF PASSENGERS ON ANY FLIGHT.
ENTRY:
3BLND-1.1
3DEAF-1.1
A PERSON WHO IS BOTH BLIND AND DEAF IS CLASSIFIED AS AN INCAPACITATED PASSENGER AND REQUIRES ESCORT.
ENTRY:
3BLND/PSGR BOTH BLND AND DEAF-1.1
BLIND PASSENGERS TRAVELING WITH SEEING EYE DOG: SEE ANIMAL INFORMATION
WHEELCHAIR SERVICE
WHEELCHAIR SERVICE IS PROVIDED FOR PASSENGERS HAVING DIFFICULTIES IN MOVING TO, FROM AND ON BOARD THE AIRCRAFT. CHECK WHAT KIND OF HELP THE PASSENGER NEEDS BEFORE INSERTING TYPE OF WHEELCHAIR IN THE SR-ELEMENT.
- WCHR RAMP:
PASSENGER CAN ASCEND/DESCEND STEPS AND IS ABLE TO MOVE TO/FROM CABIN SEAT. REQUIRES WHEELCHAIR FOR THE DISTANCE TO/FROM AIRCRAFT.
- WCHS STEPS:
PASSENGER CANNOT ASCEND/DESCEND STEPS BUT IS ABLE TO MOVE TO/FROM CABIN SEAT. REQUIRES WHEELCHAIR FOR THE DISTANCE TO/FROM AIRCRAFT AND MUST BE CARRIED UP/DOWN THE STEPS.
- WCHC CABIN:
PASSENGER COMPLETELY IMMOBILE. REQUIRES WHEELCHAIR TO/FROM AIRCRAFT, MUST BE CARRIED UP/DOWN THE STEPS AND TO/FROM THE CABIN SEAT. A COMPANION PER PASSENGER IS REQUIRED IF THE PASSENGER IS NOT SELF SUFFICIENT AND CAPABLE OF TAKING CARE OF ALL HIS/HER PHYSICAL NEEDS INDEPENDENTLY IN FLIGHT.
HOW TO BOOK:
3WCHR-1.1
3WCHS-1.1
3WCHC-1.1
FOLDING WHEELCHAIRS
FOLDING WHEELCHAIRS WILL BE CARRIED FREE OF CHARGE IN ADDITION TO THEIR NORMAL BAGGAGE ALLOWANCE.
HOW TO BOOK:
3WCHR/OWN MANUAL WHEELCHAIR 60X50X70CM 30KG-1.1
NOTE: 90 MINS. MINIMUM CONNECTING TIME APPLIES AT ALL TRANSFER POINTS FOR WCHC.
WHEELCHAIR PASSENGERS MUST CHECK IN NO LATER THAN 60 MINUTES AND BE AT THE GATE NO LATER THAN 30 MINUTES BEFORE DEPARTURE. PASSENGERS NOT OBSERVING THESE TIMES WILL BE DENIED TRANSPORTATION.
POWER DRIVEN WHEELCHAIRS
PASSENGERS WITH POWER DRIVEN WHEELCHAIRS MUST MAKE THEIR RESERVATION AT LEAST 48 HOURS BEFORE DEPARTURE.
REQUESTS WILL BE CONFIRMED/DECLINED WITHIN 24 HOURS AFTER THE RESERVATION IS MADE. A COMPANION PER PASSENGER IS REQUIRED IF THE PASSENGER IS NOT SELF SUFFICIENT AND CAPABLE OF TAKING CARE OF ALL HIS/HER PHYSICAL NEEDS INDEPENDENTLY IN FLIGHT.
HOW TO BOOK:
3WCBD/ELECTRIC WHEELCHAIR 140X114X85 200KG-1.1
NOTE: 90 MINS. MINIMUM CONNECTING TIME APPLIES AT ALL TRANSFER POINTS FOR
WCBD.
PREGNANT PASSENGERS
NORWEGIAN ACCEPTS PREGNANT PASSENGERS ON THE FOLLOWING CONDITIONS:
- UP TO 4 WEEKS PRIOR TO EXPECTED DATE OF DELIVERY
- BETWEEN 4 AND 2 WEEKS BEFORE EXPECTED DELIVERY:
A MEDICAL CERTIFICATE IS REQUIRED FOR TRANSPORT AND THE FLIGHT TIME ON ANY/ONE LEG MAY NOT EXCEED FOUR HOURS
- LESS THAN 2 WEEKS BEFORE EXPECTED DELIVERY, PREGNANT PASSENGERS WILL NOT BE ACCEPTED FOR TRANSPORTATION.
NORWEGIAN ADVICE PREGNANT PASSENGERS TO CHECK WITH THEIR INSURANCE COMPANY FOR INSURANCE POLICIES AND TERMS.
OXYGEN
WE KINDLY ASK ALL TRAVEL AGENTS TO CONTACT NORWEGIAN WHENEVER THERE ARE QUESTIONS ABOUT BRINGING OXYGEN ONBOARD OUR FLIGHTS.
NORWEGIAN PROVIDES OXYGEN IN EMERGENCY SITUATIONS IF ANY PASSENGER REQUIRE THIS DURING THE JOURNEY. THE EMERGENCY SUPPLY OF OXYGEN MAY UNDER NO CIRCUMSTANCES BE CONSIDERED AVAILABLE FOR MEDICAL TRANSPORTATION.
PASSENGERS WHO REQUIRE OXYGEN FOR MEDICAL REASONS MUST BRING THEIR
OWN GASEOUS OXYGEN OR AIR CYLINDERS. LIQUID OXYGEN IS PROHIBITED.
THE MEASUREMENT OF THE CYLINDER(S) MUST NOT EXCEED THE MAXIMUM PERMITTED WEIGHT OR DIMENSIONS FOR CABIN BAGGAGE. THERE ARE NO LIMIT ON HOW MANY CYLINDERS ALLOWED AS LONG AS THEY DONT EXCEED WEIGHT/DIMENSIONS FOR CABIN BAGGAGE.
HOW TO BOOK:
3MEDA1-2/OXYGEN 3LTR PER MIN-1.1 SEGMENT ASSOCIATION MANDATORY
EXPLANATION: 3LTR/MIN INDICATES THAT THE PASSENGER NEEDS THREE LITRES OF OXYGEN PER MINUTE CONTINUOUSLY.
OXYGEN CONCENTRATOR
PASSENGERS WHO REQUIRE OXYGEN CONCENTRATOR FOR MEDICAL REASONS MUST BRING THEIR OWN OXYGEN CONCENTRATOR.
OXYGEN CONCENTRATORIS ACCEPTED UPON REQUEST.
HOW TO BOOK
3MEDA1/PORTABLE OXYGENE CONCENTRATOR-1.1 SEGMENT ASSOCIATION MANDATORY
ALL OXYGENE CONCENTRATORS MUST BE BATTERY OPERATED. PLEASE CONTACT NORWEGIAN FOR INFORMATION ABOUT THE TYPES OF POC THAT ARE ACCEPTED ONBOARD.
STRETCHER TRANSPORTATION
NORWEGIAN DOES NOT PROVIDE STRETCHER TRANSPORTATION
SITTING SICK
NORWEGIAN ONLY PROVIDE SITTING SICK WHEN PASSENGER ARE ACCOMPANIED BY A QUALIFIED TRAVEL COMPANION.
!! IMPORTANT !!
HOW TO BOOK: (24 HOURS ADVANCED RESERVATION)
-SMITH/JOHN MR
3MEDA1,2/SITTING SICK-1.1 -SEGMENT ASSOCIATION MANDATORY
3MEDA/BORN 21AUG7-1.1 - ACTUAL DATE OF BIRTH
3MEDA/MEDICAL CERT OK-1.1 - MED.CERT MUST BE FILLED IN BY A DOCTOR
3MEDA/FROM AND TO-1.1 - NAME AND DEPARTMENT/WARD MUST BE GIVEN
AMBULANCE FOR SITTING SICK: THE HOSPITAL MUST REQUIRE AMBULANCE.
8. Reservation Procedures
DEPORTEE - ACCOMPANIED/UNACCOMPANIED
DEPA = ACCOMPANIED DEPORTEE / DEPU = UNACCOMPANIED DEPORTEE.
NORWEGIAN DO NOT HAVE ANY LIMITATIONS ON DEPU. THE NUMBER
OF DEPA WILL BE DEPENDENT ON THE POLICE GUARD UNITS ASSESSMENT.
HOWEVER, THE ABOVE MENTIONED GUIDELINES CAN BE OVERRULED BY THE COMMANDER OF THE AIRCRAFT.
HOW TO BOOK:
-SMITH/JOHN MR DEPU
3DEPU-1.1 OR 3DEPU/FREE TEXT-1.1 (IF REQUIRED)
-SMITH/JOHN MR DEPA
3DEPA-1.1 OR 3DEPA/FREE TEXT-1.1 (IF REQUIRED)
3DEPA/ESCORT PNR XXXXX-1.1
PLEASE SEND AN EMAIL TO DEPA.DEPU@NORWEGIAN.NO IF YOU HAVE ANY QUESTIONS.
EXTRA SEAT - OVERSIZED PASSENGERS / LEG REST / PERSONAL COMFORT
A CORPULENT PASSENGER WHO IS UNABLE TO FIT INTO ONE SINGLE SEAT MAY
REQUEST AN EXTRA SEAT ON ALL DY FLIGHTS. IT MUST BE TWO ADJACENT SEATS.
PASSENGER TAXES, SERVICE CHARGES, SECURITY CHARGES, FUEL CHARGES
ETC. APPLICABLE TO DEPARTING PASSENGERS ARE EXEMPTED, BUT DOMESTIC
VALUE ADDED TAXES (VAT) MUST BE COLLECTED ON THE DOCUMENT ISSUED.
HOW TO BOOK EXST:
PLEASE CONTACT AGENT SUPPORT
MEET AND ASSIST
ADDITIONAL ASSISTANCE CAN BE PROVIDED TO PASSENGERS IN NEED OF AN EXTRA
HAND, BUT WHO DO NOT REQUIRE A WHEELCHAIR.
THIS REQUEST MUST BE MADE AT LEAST 48 HOURS PRIOR TO DEPARTURE.
NORWEGIAN DOES NOT OFFER THIS ASSISTANCE TO PASSENGERS TRAVELLING WITH
CHILDREN OR WITH EXCESS AMOUNTS OF LUGGAGE.
WE WILL PROVIDE YOU WITH ASSISTANCE FROM CHECK IN TO THE GATE AND ONBOARD THE AIRCRAFT, AND VICE-VERSA.
SERVICE REQUEST MUST INCLUDE FREE TEXT DESCRIBING STATUS OF PASSENGER.
ENTRY:
3MAAS2/ELDERLY LADY WITH WALKING DEVICE-1.1 (SEGMENT ASSOCIATION MANDATORY)
9. Animal information
AVIH/PETC GENERAL
AVIH = ANIMAL IN HOLD
PETC = PET IN CABIN
NORWEGIAN ACCEPTS ONLY CATS AND DOGS FOR TRANSPORTATION IN BOTH CABIN
AND CARGO, NO OTHER ANIMALS.
PETC IS NOT ALLOWED ON ANY INTERNATIONAL DY FLIGHT
EXEPTION: SERVICE ANIMALS
SERVICE ANIMALS MAY BE DENIED DUE TO ALLERGIC PASSENGERS ALREADY BOOKED.
AVIH/SERVICE ANIMALS ARE ALLOWED ON FLIGHTS TO/FROM SCHENGEN ONLY.
AVIH IS ALLOWED ON TRANSFER FLIGHTS ON DOMESTIC FLIGHTS WITHIN NORWAY ON THE FOLLOWING CONDITIONS:
-IT CAN ONLY BE OFFERED ON FLIGHTS VIA OSLO (OSL), TRONDHEIM (TRD) AND BERGEN (BGO).
-MINIMUM CONNECTION IS 1 HOUR, AND MAXIMUM CONNECTION IS 2 HOURS
-THE CAGE MUST BE MARKED WITH THE OWNERS NAME AND CONTACT INFORMATION
-RESTRICTIONS FOR AVIH CAN BE INTRODUCED DURING PERIODS WITH EXTREME COLD.
- THE FOLLOWING CONDITIONS ARE THE PASSENGERS RESPONSIBILITY AND MUST BE FOLLOWED:
PAX TRAVELLING WITH ANIMALS MUST CHECK IN 1 HOUR PRIOR TO DEPARTURE
THE ANIMAL MUST BE TRANSPORTED IN AN IATA APPROVED AIRWORTHY KENNEL WHICH CAN BE PURCHASED AT ANY PET STORE.
THE ANIMAL MUST BE ABLE TO STAND UP, TURN AROUND AND LIE DOWN IN A NATURAL POSITION.
A MAXIMUM OF ONE ANIMAL WILL BE ACCEPTED IN EACH CONTAINER
TWO ANIMALS CAN BE TRANSPORTED IN THE SAME CAGE PROVIDED THAT THE ANIMALS ARE WELL ACQUAINTED WITH EACH OTHER. MAX WEIGHT 14 KG PER ANIMAL
THREE ANIMALS UP TO SIX MONTHS OLD FROM THE SAME LITTER MAY TRAVEL IN THE SAME CONTAINER
- FOR TRAVEL OUTSIDE OF NORWAY:
SECURE PROPER DOCUMENTATION FOR HEALTH, ENTRY AND TRANSFER VALID FOR ANY OF OUR EUROPEAN DESTINATIONS.
AVIH/PETC CHARGES
PLEASE NOTE: TRANSPORT OF ANIMALS IN THE CABIN ARE ONLY ACCEPTED ON DOMESTIC FLIGHTS
FOR CHARGES PLEASE SEE:
https://www.norwegian.com/uk/customer-services/travel-information/fees/
FOR CHARGES US PLEASE SEE:
https://www.norwegian.com/us/customer-services/travel-information/fees/
ALL CHARGES PER LEG/PER ANIMAL.
PAYMENT MUST BE DONE AT THE AIRPORT.
CRATE DIMENSIONS/WEIGHT
AVIH:
MAX DIMENSIONS: 120X81X89 (LENGTH X WIDTH X HEIGHT IN CM)
MAX WEIGHT: WEIGHT LIMIT OF 32 KILOS DOES NOT APPLY TO AVIH
PETC:
MAX DIMENSIONS: 43X31X20 (LENGTH X WIDTH X HEIGHT IN CM)
MAX WEIGHT: 8 KG (INCLUDES ANIMAL AND CRATE)
NORWEGIAN RECOMMENDS THAT CUSTOMERS TRANSPORT THEIR PETC IN A SHERPA BAG SIZE SMALL. IT IS A SOFT TYPE BAG APPROVED BY NORWEGIAN FOR TRANSPORTATION OF BOTH DOGS AND CATS. THIS BAG CAN BE PURCHASED FROM MOST PET STORES.
EACH ANIMAL IN THE CRATE/CONTAINER MUST BE ABLE TO STAND UP, MOVE AROUND
AND LIE DOWN IN A NATURAL POSITION.
PET IN CABIN - PETC - HOW TO BOOK
PLEASE NOTE: TRANSPORT OF ANIMALS IN THE CABIN ARE ONLY ACCEPTED ON DOMESTIC FLIGHTS.
DY ACCEPTS A MAXIMUM OF 2 PETS PER FLIGHT
HOW TO BOOK: 3PETC/CAT 43X31X20 8KG-1.1
HOW TO BOOK: 3PETC/DOG 43X31X20 8KG-1.1
PETC MAY BE DENIED DUE TO LIMITATIONS OF NUMBER OF PETC ACCEPTED IN ONE CABIN, OR TO THE RESPECT OF ALLERGIC PASSENGERS WHO ARE ALREADY BOOKED.
SERVICE ANIMALS MAY BE ACCEPTED IN CABIN FREE OF CHARGE.
SERVICE ANIMALS MAY BE DENIED DUE TO LIMITATIONS OF PETC OR ALLERGIC PASSENGERS ALREADY BOOKED.
ONLY DOGS ARE ALLOWED AS SERVICE ANIMALS.
HOW TO BOOK: 3PETC/SERVICE ANIMAL FOR BLIND-1.1
HOW TO BOOK: 3PETC/SERVICE ANIMAL FOR POLICE-1.1
PET IN CARGO - AVIH - HOW TO BOOK
AIRCRAFT TYPE 733/738: 4 AVIH PER FLIGHT
HOW TO BOOK: 3AVIH/CAT 120X81X89 32KG-1.1
HOW TO BOOK: 3AVIH/DOG 120X81X89 32KG-1.1
SAME TYPE OF ANIMAL IN TWO SEPARATE CAGES WITH SAME CAGE SIZES OR IN SAME CAGE:
PLEASE CONTACT AGENT SUPPORT
SAME OR DIFFERENT TYPES OF ANIMAL WITH DIFFERENT CAGE SIZES:
PLEASE CONTACT AGENT SUPPORT
SERVICE ANIMAL:
HOW TO BOOK:
3AVIH/SERVICE ANIMAL FOR POLICE 91X61X69 15KG-1.1
3CKIN1,2/SERVICE ANIMAL FREE OF CHARGE-1.1 (SEGMENT ASSOCIATION MANDATORY)
NOTE: PROOF MUST BE SHOWN THAT IT IS A SERVICE ANIMAL ONLY DOGS ARE ALLOWED AS SERVICE ANIMALS
SERVICE ANIMALS
SERVICE ANIMAL IS SUCH AS:
- SEEING EYE DOG
- POLICE/NARCOTIC/RESCUE DOG
- ESCORT DOG TO ASSIST PERSONS WITH REDUCED MOBILITY
SERVICE ANIMALS MAY BE CARRIED FREE OF CHARGE. IT IS EXCLUDED FROM WEIGHT LIMITATION AND CONTAINER REQUIREMENT WHEN TRAVELLING IN THE CABIN. MAX 2 SERVICE ANIMALS PER FLIGHT. SERVICE ANIMALS MAY BE ACCEPTED FOR TRAVEL TO/FROM SCHENGEN ONLY.
NOTE: SAME RULE APPLIES WHEN SERVICE ANIMAL UNDER TRAINING IS TRAVELING WITH ITS TRAINER. ONLY DOGS ARE ALLOWED AS SERVICE ANIMALS.
ACCOMPANYING PASSENGER MAY BE SEATED AT THE FIRST ROW IF THERE IS A PARTITION WALL IN FRONT OF THE SEAT ROW. THE ANIMAL SHOULD LIE ON THE FLOOR NEXT TO THE WINDOW.
HOW TO BOOK: PLEASE SEE PETC / AVIH
10. Groups
GROUP BOOKINGS ARE NOT SUPPORTED IN SABRE GDS.
FOR FURTHER INFORMATION REGARDING GROUPS AND RESERVATION
PLEASE VISIT OUR WEBSITE WWW.NORWEGIAN.NO OR SEND AN EMAIL TO
GROUPAGENT@NORWEGIAN.NO
CONTACT INFORMATION TO GROUP DEPARTMENT IS FOUND UNDER 1. GENERAL INFORMATION à CONTACT INFORMATION.