Norwegian apologises if your flight has been disrupted. Please use this information to establish what you may be entitled to and to submit a claim.
If your flight is delayed, you will be entitled to assistance in accordance with EU Regulation 261/2004.
Change ticket – delays 5 hours or more
For delays of 5 hours or more we will do our utmost to find an alternative flight with Norwegian free of charge. You are also entitled to change your flight with Norwegian to a later date within 14 days after the original departure free of charge (assuming there are seats available).
To change your ticket, log in to My Reservations and follow the prompts.
If you are entitled to claim for costs incurred during your recent flight, please complete one of our online forms as outlined below.
NOTE: All claims will be assessed in accordance with the applicable regulations/guidelines. Original receipts must be provided upon request (photocopies not accepted).
|| Claim Form
Refund of unused ticket – delays 5 hours or more
If your flight is delayed for 5 hours or more, and you choose not to travel, you are entitled to a full refund of your unused ticket, including onward flights on Norwegian and the return journey.
|Ticket Refund Form
Reimbursement of expenses
If you are entitled to claim for reimbursement of expenses according to EU passenger rights, please complete our Expense Refund Form.
|Expense Refund Form
Claims can also be submitted by post:
Norwegian Air Shuttle
PO Box 115
Lengthy delays on the tarmac – flights from the US
In the event of a lengthy delay on the tarmac in the US, we will ensure that all passengers are handled in accordance with our Tarmac Delay Contingency Plan.